--- description: Discover the benefits and disadvantages of Freshsales. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Lead Management Software](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.co.uk/software/155563/freshsales Page: 1 / 26\ Next: [Next page](https://www.capterra.co.uk/software/155563/freshsales?page=2) > Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. > > Verdict: Rated **4.5/5** by 622 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshsales? With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 622 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan and 22 more ## Features - A/B Testing - Appointment Scheduling - Behaviour Tracking - CRM - Calendar Management - Calendar/Reminder System - Case Notes - Click Tracking - Client Management - Client Tracking - Communication Management - Contact Management - Contract/License Management - Customer Database - Data Import/Export - Document Management - Document Storage - Donor Management - Electronic Signature - Email Management - Email Templates - Event Triggered Actions - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Lead Capture - Lead Distribution - Lead Management - Lead Nurturing - Lead Segmentation - Legal Case Management - Mobile Access - Multi-Channel Communication - Performance Metrics - Real-Time Notifications - Reporting/Analytics - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Sales Reports - Scheduling - Search/Filter - Segmentation - Shared Contacts - Social Media Integration - Split Testing - Task Management - Third-Party Integrations - Time Tracking - Workflow Management ... and 28 more features ## Integrations (20 total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Lead Management Software](https://www.capterra.co.uk/directory/30017/lead-management/software) ## Related Categories - [Lead Management Software](https://www.capterra.co.uk/directory/30017/lead-management/software) - [Construction CRM Software](https://www.capterra.co.uk/directory/30657/construction-crm/software) - [Nonprofit CRM Software](https://www.capterra.co.uk/directory/31515/nonprofit-crm/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.co.uk/directory/12/sales-force-automation/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4470 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6982 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18790 reviews) 5. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) ## Reviews ### "Great software, but expensive and poor support" — 4.0/5 > **Harry** | *12 November 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: Clean design, easy to use, and customisable with lots of useful features for daily sales management. > > **Cons**: Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. > > Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. ----- ### "Reliable and easy to setup for use" — 4.0/5 > **Mathew** | *23 July 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. > > **Cons**: Freshsales allows client to book demo with sales agents and simple descriptions and training about product. > > Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. ----- ### "Looking Into Freshsales" — 5.0/5 > **Yhan** | *10 July 2025* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: Pipeline view's real nice, makes it way easier to follow what's going on. Emails and calls link up smooth too, so you can keep stuff kinda tidy overall. > > **Cons**: Some automations just straight up not doable tho, I tried messing with it but nope. Kinda sucks 'cause I was hoping to not have to set every single thing by hand. ----- ### "A Game-Changer for Sales Teams" — 4.0/5 > **Ruzan** | *1 October 2024* | Accounting | Recommendation rating: 4.0/10 > > **Pros**: Freshsales offers several features that stand out positively: 1. \*\*User-Friendly Interface\*\*: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. \*\*Lead Management\*\*: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process. > > **Cons**: Affordable Pricing\*\*: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses. ----- ### "Professional experience on working with freshsales" — 4.0/5 > **Alfiya** | *7 August 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Since the company I was working with was very much into building customer relationships, this product proved beneficial. Tracking customer records is the best part about it > > **Cons**: After sales, customer support is not very extensive. Hence maintenance of long term relationships may hamper > > I worked with builder.ai where in a lot of customers used to come in for applications which can be customised. Tracking such leads was done through freshsales. We were able to successfully get a lot of leads using this tool ----- Page: 1 / 26\ Next: [Next page](https://www.capterra.co.uk/software/155563/freshsales?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/155563/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data