--- description: Discover the benefits and disadvantages of Freshsales. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Lead Management Software](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.co.uk/software/155563/freshsales Page: 1 / 26\ Next: [Next page](https://www.capterra.co.uk/software/155563/freshsales?page=2) > Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. > > Verdict: Rated **4.5/5** by 623 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshsales? With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 623 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan and 22 more ## Features - A/B Testing - Activity Dashboard - CRM - Calendar Management - Calendar/Reminder System - Call List Management - Case Notes - Click Tracking - Client Management - Client Tracking - Collaboration Tools - Communication Management - Conflict Management - Contact Management - Contract/License Management - Customer Database - Data Import/Export - Document Management - Document Storage - Donor Management - Electronic Signature - Email Management - Email Templates - Event Triggered Actions - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Heatmaps - Lead Capture - Lead Distribution - Lead Management - Lead Segmentation - Legal Case Management - Mobile Access - Performance Metrics - Real-Time Notifications - Referral Tracking - Reporting/Analytics - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Sales Reports - Scheduling - Search/Filter - Segmentation - Shared Contacts - Social Media Integration - Task Management - Time Tracking - Workflow Management ... and 28 more features ## Integrations (20 total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Lead Management Software](https://www.capterra.co.uk/directory/30017/lead-management/software) ## Related Categories - [Lead Management Software](https://www.capterra.co.uk/directory/30017/lead-management/software) - [Construction CRM Software](https://www.capterra.co.uk/directory/30657/construction-crm/software) - [Nonprofit CRM Software](https://www.capterra.co.uk/directory/31515/nonprofit-crm/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.co.uk/directory/12/sales-force-automation/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4482 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6994 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18806 reviews) 5. [Kylas Sales CRM](https://www.capterra.co.uk/software/210630/kylas) — 4.8/5 (622 reviews) ## Reviews ### "Freshsales review" — 5.0/5 > **Gary A** | *18 August 2026* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: "What stands out about Freshworks is their cohesive software ecosystem. Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration. Their focus on clean UI, fast deployment, and affordable entry tiers makes top-tier CRM and support technology accessible to SMBs without needing a massive IT setup. > > **Cons**: The reporting and analytics tools can feel restrictive. Creating highly customized, cross-object reports or granular pipeline dashboards often requires extra effort or exporting raw data to Excel to get the exact view needed. ----- ### "Great software, but expensive and poor support" — 4.0/5 > **Harry** | *12 November 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: Clean design, easy to use, and customisable with lots of useful features for daily sales management. > > **Cons**: Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. > > Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. ----- ### "Reliable and easy to setup for use" — 4.0/5 > **Mathew** | *23 July 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. > > **Cons**: Freshsales allows client to book demo with sales agents and simple descriptions and training about product. > > Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. ----- ### "Looking Into Freshsales" — 5.0/5 > **Yhan** | *10 July 2025* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: Pipeline view's real nice, makes it way easier to follow what's going on. Emails and calls link up smooth too, so you can keep stuff kinda tidy overall. > > **Cons**: Some automations just straight up not doable tho, I tried messing with it but nope. Kinda sucks 'cause I was hoping to not have to set every single thing by hand. ----- ### "Lovely interface" — 4.0/5 > **Ade** | *11 July 2025* | Banking | Recommendation rating: 7.0/10 > > **Pros**: Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents. It’s also used to track issues, complaints and requests. > > **Cons**: No con really. Freshsales is a good application. Lovely user interface and ease of access too. It drags once in a while but that’s about it. ----- Page: 1 / 26\ Next: [Next page](https://www.capterra.co.uk/software/155563/freshsales?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/155563/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data