What Is Freshsales?

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Who Uses Freshsales?

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Freshsales Details

Freshworks

Founded in 2011

Freshsales pricing

Starting Price:

US$15.00/month
  • Yes, has free trial
  • Yes, has free version

Freshsales has a free version and offers a free trial. Freshsales paid version starts at US$15.00/month.

Pricing plans get a free trial

Freshsales Details

Freshworks

Founded in 2011

Freshsales videos and images

Freshsales video
Freshsales Software - Deal Management - thumbnail
Freshsales Software - Built-in-Phone - thumbnail
Freshsales Software - Sales Pipeline - thumbnail
Freshsales Software - Workflow - thumbnail
Freshsales Software - AI Insights - thumbnail

Freshsales deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of Freshsales

  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Audience Targeting
  • Behaviour Tracking
  • CRM
  • Campaign Segmentation
  • Content Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Funnel Analysis
  • Geotargeting
  • Goal Setting / Tracking
  • Heatmaps
  • Landing Pages/Web Forms
  • Mobile Access
  • Monitoring
  • Multivariate Testing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Split Testing
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Test Scheduling
  • Third Party Integrations
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Visual Editor
  • Widgets
  • Workflow Management

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  • Data Import/Export
  • Data Integration
  • Data Management
  • Data Visualisation
  • Financial Management
  • Goal Setting / Tracking
  • KPI Monitoring
  • Key Performance Indicators
  • Performance Metrics
  • Predictive Analytics
  • Progress Tracking
  • Reporting/Analytics
  • Scorecards
  • Secure Data Storage
  • Self Service Data Preparation
  • Strategic Planning
  • Third Party Integrations
  • Trend / Problem Indicators
  • Trend Analysis
  • Visual Analytics
  • Workflow Management

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  • Contact Management
  • Customer Database
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  • Customizable Fields
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  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
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  • Opportunity Management
  • Pipeline Management
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  • Quotes/Estimates
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  • Territory Management
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  • Workflow Management

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  • Sales Pipeline Management
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  • Mailing List Management
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  • For Financial Institutions
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  • Lead Management
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  • Conversion Tracking
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  • Dashboard Creation
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  • Email Management
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  • Geographic Maps
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  • Mobile Access
  • Radial Mapping
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  • Real Time Data
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  • Templates
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  • Interaction Tracking
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  • Lead Management
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  • Task Management
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  • Document Management
  • Document Storage
  • Document Templates
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  • File Management
  • Forms Management
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  • Reporting & Statistics
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  • Task Progress Tracking
  • Third Party Integrations
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  • Timer
  • Trust Accounting
  • Workflow Management

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  • Customizable Fields
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  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Forms Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
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  • Pipeline Management
  • Prospecting Tools
  • Real Time Notifications
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  • Template Management
  • Third Party Integrations
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  • Lead Management
  • Lead Nurturing
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  • Monitoring
  • Opportunity Management
  • Pipeline Management
  • Pipeline Reports
  • Prospecting Tools
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  • Real Time Notifications
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  • Sales Trend Analysis
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  • Accounting Integration
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  • Case Management
  • Case Notes
  • Client Management
  • Client Portal
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Conflict Management
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  • Contact Management
  • Contract/License Management
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  • Customizable Fields
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  • Docket Management
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  • Reminders
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  • Task Progress Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Trust Accounting
  • Workflow Management

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  • Mobile App
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  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Tagging
  • Task Management
  • Third Party Integrations
  • Visual Analytics
  • Workflow Management

View full list of Social CRM Tools

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Reviews of Freshsales

Read all 483 reviews

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.5
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Paul W.
Paul W.
Chief Product Officer in US
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy On-boarding and setup, fast support.

5 3 years ago

Comments: We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

Pros:

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Cons:

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Humberto C.
COO in US
Cosmetics, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

If you need support, look elsewhere

5 10 months ago

Comments: In short, great app, downright awful support

Pros:

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Cons:

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Alternatives Considered: Salesforce Platform and Zendesk

Reasons for Switching to Freshsales: The decision to choose freshworks was for most part driving by cost.

G n v ravi T.
G n v ravi T.
Product Manager in India
Verified LinkedIn User
Information Technology & Services, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source

Make the lead management super easy

4 3 weeks ago New

Pros:

1. It has super customizable integrations for the leads from various sources 2. Got a great discount from the Sales team 3. Flexible payment options 4. Super understandable flow and can define our own flows based on our need

Cons:

1. IVR and SMS gateway is not integrated with Indian based providers 2. Have a few customizations limitation which has to be worked upon 3. Ability to pay in INR as they have only accepted USD payments for bank transfer

Alternatives Considered: Zoho CRM and HubSpot CRM

Barry F.
President in US
Financial Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Terrible stay away from FreshSales

1 3 weeks ago New

Comments: Was offered direct support from [SENSITIVE CONTENT] he is now a noshow and will not respond. Promised an upgrade conversion two months ago and still no conversion. Told them of the problems they promised fixes and help but would take them 2 months to get to it. No updates non responsive to e-mails.

Pros:

Price was supposed to be easier to use for our sales staff. We have given a couple of years made due do to price but this is now costing us money and not helping sales.

Cons:

Usefulness, No support that is helpful, reports are useless and having to change leads to contacts to get reports of sales. Waste of money and time

Maciej N.
Freelance Credit Analyst in Poland
Financial Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great CRM for consultants

5 2 years ago

Comments: I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.

Pros:

Pros are numerous - some of them are: - integration with Exchange/Gmail for incoming mail, - many plans to choose from, - intuitive and easy to use, - good mobile app

Cons:

Not many cons. What I would like to see are more integrations. Especially with Todoist for task management (I've been using Todoist for years and it is just the most accessible and streamlined task management app). I am not fully happy with the quality of customer support, but maybe I was just a bad luck (I do not require much of support).

Alternatives Considered: Capsule and Insightly

Reasons for Choosing Freshsales: Accelo radically raised ther prices.

Switched From: Accelo

Reasons for Switching to Freshsales: It integrates fully with MS Exchange, while the other ones don't.