shopVOX

shopVOX

by TechVOX

Who Uses shopVOX?

Custom manufacturing businesses such as sign shops, print shops, embroiderers, screen printers, trophy and award companies, and vehicle wrap shops.

What Is shopVOX?

ShopVOX is a comprehensive web-based, easy to use management solution for custom fabricators.

Our solution includes everything you need to run your shop - sales lead tracking, quoting, work orders, purchase orders, job management and scheduling, online proof approvals, Quickbooks integration, business intelligence, online credit card payments through Authorize.net, and much more.

Perfect for
- Sign companies
- Printing companies
- Apparel companies
- Custom manufacturers
- Job shops

shopVOX Details

TechVOX

http://www.shopvox.com/

Founded 2010

shopVOX Pricing Overview

shopVOX does not have a free version but does offer a free trial. shopVOX paid version starts at US$10.00/month.

Starting Price

US$10.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

shopVOX Features

Digital Signage Software
Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Display Management
Visual Editor
Billing & Invoicing
Capacity Management
Job Costing
Job Tracking
Order Management
Purchasing
Quality Control
Quotes / Estimates
Scheduling
Shipping Management
Traceability
Work Order Management
Document Management
Forecasting
Quality Control
Quote Management
Resource Management
Supplier Management
Supply Chain Management
Traceability
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
"Best Price" Estimating
Best Fit Imposition
Bindery Estimating
Discounts Management
Multiple Version Calculations
Pre-Press Estimating
Pre/Post Service Calculations
Press & Run Style Analysis
Process Ink Calculation
Production Options Evaluation
Automated Quoting
Catalogue Management
Client Portal
Contact Management
Customisable Branding
Discount Management
Pricing Management
Product Configurator

shopVOX Reviews for UK Users

Showing 5 of 179 reviews

Overall
4.6/5
Ease of Use
4.3/5
Customer Service
4.7/5
Features
4.5/5
Value for Money
4.6/5
Greg S.
Owner
Textiles, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/05/2019

"Best Decision This Year"

Comments: Like any new software we had to learn how to use the software, but it was not hard and the online courses saved the day. We have had a couple phone meetings those have helped tramindusly. We absolutely love ShopVox and are happy to be here.

Pros: The ability to customize your workflow schedule, pay charts, and the organization of customers and accounts.

Cons: The amoratizing of products on a line item.

Vendor Response

by TechVOX on 14/05/2019

Thank you for reviewing shopVOX Greg. We are excited that shopVOX was your best decision of the year. :)

  • Reviewer Source 
  • Reviewed on 09/05/2019
Gary F.
Director of Operations
Printing, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 08/06/2020

"Game Changer"

Pros: So many things to like and big upgrades from our current software.
- Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort.
- Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks.
- The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales.
- Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

Cons: - Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed.
- This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

Vendor Response

by TechVOX on 07/07/2020

Gary, thanks for the detailed review! We are so happy that you are benefiting from shopVOX's estimating feature, Quickbooks integration and many other features!

  • Reviewer Source 
  • Reviewed on 08/06/2020
Jasmine R.
Project Manager/CSR
Consumer Goods, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 15/08/2017

"Terrible product, they don't know their customers, little support."

Comments: None

Pros: I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.

Cons: We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.

Vendor Response

by TechVOX on 17/08/2017

Hi Jasmine - I'm very sorry that you feel this way.

I'm sure you're very busy and I can understand how not having your pricing configured correctly would be frustrating.

I'm more than happy to help you and your team create the pricing templates for your products. And I've already been in-touch with D.Rose from your team about this.

If you'll provide the specific details of these other issues, our team will surely look into them for you.

  • Reviewer Source 
  • Reviewed on 15/08/2017
Glen M.
Sales Director
Design, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/05/2020

"SV Experience so far..."

Comments: SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.

Pros: The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.

Cons: Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.

Vendor Response

by TechVOX on 07/07/2020

Glen, thanks for the great review! We are so happy that shopVOX is of great value for your shop and that you are using so many of it's features! Keep trying new ones!

  • Reviewer Source 
  • Reviewed on 28/05/2020
David B.
Managing Director
Design, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 06/03/2020

"Modulex Ontario"

Comments: Shopvox has been very easy to learn and navigate. There have been some issues making changes, and creating specific reports, but overall, a great platform. There have been some bugs with reports and BI but for day to day quotes, order processing, invoicing and reporting, it has been great.

Pros: Cross referencing data through searches, and related tabs, along with reports and lists. Ability to expand uses for production, web ordering, inventory, time management/tracking for production and more.

Cons: Limited CRM (Sales) platform with less reporting for this area of business. Custom reports can be complicated and convoluted.
Setting up and using the 'Job and Production' segment can be time consuming and can become more time consuming than value for the data entry.

Vendor Response

by TechVOX on 31/03/2020

Thanks for the awesome review. We are so pleased that you are satisfied with shopVOX for your day to day tasks We are constantly improving the software and love suggestions.

  • Reviewer Source 
  • Reviewed on 06/03/2020