TADS Billing & Tuition Management

Best Service for your Buck!!

Comments: I cannot say enough GREAT things about TADS! From the minute that we decided to use them as our third party tuition management system, they have been at our side 100%. The customer service that TADS provides on ALL aspects of tuition management is AMAZING. As an administrator, they are very attentive and helpful. I have always been treated with respect, even when I have basic questions. From the parent perspective, I have always heard fantastic feedback about the professionalism from the parent portal customer service staff, as well as, general empathy for our parents who struggle with tuition payments. The website is easy to maneuver from the administrator side, as well as, from the parent side. Our school has a very diverse population, so having customer service staff members who are bilingual has been a huge help in communicating with our parents and families. I cannot say enough good things about TADS, and are completely satisfied with all aspects of our relationship with them!

Pros:

The software is extremely easy to maneuver, as I am not anywhere near a computer/software genius. It is very user friendly, and it just makes sense.

Cons:

I have no software concerns for our TADS software.

Love how organized TADS keeps our schools enrollment process

Comments: We use TADS for admissions, enrollment and tuition assistance management. There are a few things I wish could be more connected between the separate parts of TADS, but overall it is an amazing management tool which keeps the different aspects of enrollment and financial aid organized and accessible. We love all it's reporting capabilities and the TADS staff are all incredibly responsive and helpful. We love working with them and having them be an off site part of our Admin team.

Cons:

The fact that TADS can not migrate certain data from one part of TADS to another. Example: when families apply for admission to our school and apply for Financial Aid, the "Grades" in these two area do not match up. We are a Pre-school. The "Grades" on the FA application are Pre-k - 12th. These do not line up with our population. The "Grades" in the admissions application are based on schedule choices and age. Since the Tuition costs in the TADS Financial Aids area are pulled automatically from the FA application and not the admissions application the Tuition is cost is always incorrect and thus the awards suggested are also always incorrect. How we deal with this is to manually enter all the Tuition rate data by hand, by looking at each family's Admissions application to see which schedule they chose and what age their child is.

Parent forced to use TADS pathetic service Which school would change providers

Comments: I've used them for two children for about eight years. All was good until about two years ago. They must have fired all but three customer service reps as it's been average 35 min wait times for over two years.
I've told our private school to replace them, as this is not working.
I'm so thankful it's my last year to have to deal with TADS. If I had another year I'd refuse to deal with TADS and would hand deliver my tuition. I cannot get back the tens of hours I've lost on hold to this pathetic service provider.

Pros:

I don't understand how this company is in business. COVID had nothing to do with their problems they went to hell about two years ago. I've used for about eight years and use to be fine. I've been on hold today for over 48 min, on Friday it was 36 min.

Cons:

ZERO customer service on average over 35 min wait times for questions.

TADS is just what we needed in a tuition management program.

Pros:

It saves a huge amount of time for our accountant. It also allows parents to review their tuition accounts whenever they wish. We are able to customize it for parents however it is needed for them.

Cons:

There are some reports that I would like at my fingertips that are not readily available. I can usually get the information I need, however.

Have called support and response is pretty good.

Pros:

Helping get the tuition paid on time with families has been a great help with this program. Billing is done and a reminder to parents is great. Records kept up to date with the software instead of me or the office keeping the accounts.

Cons:

Not being able to open up all parts of the software sometimes have to get your company to enable it.