15 years helping British businesses
choose better software

What is PanTerra Networks?

Streams' built-in call center capabilities improve customer satisfaction, responsiveness and customer retention. Cloud-based call centers allow businesses to provide support or other functions to global customers in convenient time-zones, while at the same time reducing the overhead involved in running a traditional call center. Benefits include: facility and equipment cost savings, higher conversion rates, decreased agent turnover, simplified temporary scaling, and a higher quality agent pool.

Who Uses PanTerra Networks?

A perfect end-to-end solution for small and medium-sized businesses. It's the only all-in-one platform combining UC, team collab, and content sharing. Mobile and integrated. Save 30% on your spend.

PanTerra Networks Software - Mobile App
PanTerra Networks Software - Softphone
PanTerra Networks Software - Streams Interface
PanTerra Networks Software - Team Messaging
PanTerra Networks Software - Video Conferencing

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Reviews of PanTerra Networks

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.3
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
19%
3
10%
2
5%
Pamela
Pamela
Chief Experience Officer in US
Verified LinkedIn User
Outsourcing/Offshoring, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Features and Good Customer Service

5.0 3 years ago

Comments: Overall, I have had a good experience with Pantera Networks. They have a good team of people.

Pros:

Panterra offers a great price for the cost of the seats, and there are several seat options. In addition, there are many features that come with the service. I have been a customer for almost 15 years. Other companies have approached me, but no one has been able to offer more.

Cons:

There is not a lot of communication with customers to update us on new features. There are emails about maintenance updates, but that's mainly it.

Carlos
Resources and People's Manager in US
Financial Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great product, great customer support, I am a satisfied customer.

5.0 8 years ago

Comments: Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature. This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.

Pros:

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons:

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

Clunky, outdated, lacking features. There are better means of communication for sure.

2.0 6 years ago

Comments: I guess the only reason we still use it is the operator switch board. We're able to see if someone is available or not, and then send those calls to and fro.

Pros:

There isn't a whole lot that I like at all. I like that I'm able to still select the old interface when I log in. Nothing else really.

Cons:

It's hard to use. Settings are confusing, sometimes nothing happens when you configure them (no changes occur after saving). I don't always see/hear/notice my messages when someone is sending me messages. The app is extremely old as well.

Saad
Owner in Germany
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Satisfied and would highly recommend it

4.0 7 years ago

Comments: We are an IT company in business for more than 16 years. We have used VOiP services before; coupled with various project management tools. We provide network support as well as digital solutions to SMEs. 2 years ago, we switched to Panterra's unified communications and we now don't use anything other than their services.

Pros:

Panterra have helped us cut down our costs dramatically.

Cons:

Tech support and helpline are a bit slow to respond. Sometimes you have to wait 15-20 minutes on the call.

PanTerra Networks Response

7 years ago

Thank You for your review. I am not sure when you ran into delays with our support team. I wanted to let you know that we have increased our customer support team staff, to insure that we offer a 30 second response time to our customers. Not only do you have the ability to call into support 24/7/365 but we also offer IM and Email as additional avenues to reach our award winning support team. Thanks again for the positive review.

Nuur
Office Admin in Pakistan
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Finally changed my VoIP providers and I am very happy.

4.0 8 years ago

Comments: Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

Pros:

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons:

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.