15 years helping British businesses
choose better software

RingCentral Contact Center

RingCentral Contact Center

What is RingCentral Contact Center?

RingCentral Call Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting and third-party integrations

Who Uses RingCentral Contact Center?

Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.

RingCentral Contact Center Software - RingCentral Success Story
RingCentral Contact Center Software - 2
RingCentral Contact Center Software - 3
RingCentral Contact Center Software - 4

Not sure about RingCentral Contact Center? Compare with a popular alternative

RingCentral Contact Center

RingCentral Contact Center

4.3 (190)
US$65.00
month
Free version
Free trial
108
7
4.3 (190)
4.1 (190)
4.3 (190)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
No pricing found
Free version
Free trial
12
6
4.6 (2,298)
4.6 (2,298)
4.4 (2,298)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to RingCentral Contact Center

Google Chat
Top rated features
Alerts/Notifications
Mobile Access
Real-Time Chat
Business VoiceEdge
Top rated features
Call Routing
Unified Communications
Voicemail Transcription
Vonage Contact Center
Top rated features
Call Logging
Call Recording
Mobile Access
JustCall
Top rated features
Call Recording
Computer Telephony Integration
Voice Mail
Google Voice
Top rated features
Call Centre Management
Caller ID
VoIP Connection
Zoom Workplace
Top rated features
Screen Sharing
Two Way Audio & Video
Video Conferencing
MiVoice Business Solution
Top rated features
Call Conferencing
Call Monitoring
Chat/Messaging
Grasshopper
Top rated features
Call Logging
Call Routing
Mobile Access
8x8 Work
Top rated features
Call Routing
Caller ID
Mobile Access

Reviews of RingCentral Contact Center

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.3
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Katherine L.
Katherine L.
Founding Lawyer in US
Verified LinkedIn User
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great for Small Virtual Law Office

5.0 5 years ago

Comments: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Pros:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Cons:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Darian
Team Lead of Internal Tools in US
Insurance, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Review for RingCentral Contact Center

5.0 3 years ago

Pros:

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Cons:

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

RYAN
Senior Account Executive in US
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Ring Central

4.0 last month New

Pros:

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.

Cons:

Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.

Allie
HR Recruiter in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Ring Central

3.0 2 months ago

Comments: Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months.

Pros:

I liked the privacy of phone numbers on the app.

Cons:

I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help.

Osman
Marketing Support Manager in Honduras
E-Learning, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Acquire an easy contact center software

5.0 3 months ago

Pros:

The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers

Cons:

Sometimes it is difficult to integrate with different softwares