Who Uses Addigy?

Addigy is for MSPs and enterprise IT teams who need to manage and secure the Apple devices connecting to their managed networks.

What Is Addigy?

Addigy is a cloud-based IT management platform that enables MSPs and IT teams to manage macOS, iOS, iPadOS and tvOS devices across multiple clients and locations.

Addigy is the only multi-tenant Apple device management solution built for IT service providers and enterprise IT teams, providing an intuitive platform with zero-touch provisioning, asset management, monitoring and automated remediation, remote access, software deployment, configuration management, and more.

Addigy Details

Addigy

http://www.addigy.com/

Founded 2014

Addigy Software - Addigy LiveTerminal – Get immediate, direct access to your users’ devices.
Addigy Software - Addigy Monitoring - Know immediately when something is not right with a device and let Addigy automatically remediate the problem.
Addigy Software - Addigy Self Service – Enable your end-users help themselves when they’re ready.
Addigy Software - Addigy Software Catalog and Smart Software - Simplify software updates for your managed fleet.
Addigy Software - Addigy Devices - Quickly find a device, know its state, and help the device user as quickly as possible.
Addigy video
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Addigy Software - Addigy LiveTerminal – Get immediate, direct access to your users’ devices. - thumbnail
Addigy Software - Addigy Monitoring - Know immediately when something is not right with a device and let Addigy automatically remediate the problem. - thumbnail
Addigy Software - Addigy Self Service – Enable your end-users help themselves when they’re ready. - thumbnail
Addigy Software - Addigy Software Catalog and Smart Software - Simplify software updates for your managed fleet. - thumbnail
Addigy Software - Addigy Devices - Quickly find a device, know its state, and help the device user as quickly as possible. - thumbnail

Addigy pricing overview

See pricing plans

Addigy does not have a free version but does offer a free trial. Addigy paid version starts at US$6.00/month.


Starting Price

US$6.00/month See pricing details

Free Version

No

Free Trial

Addigy deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Addigy Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Email Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Prioritisation
  • Problem Management
  • Procurement Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • User Management
  • Workflow Management

View full list of IT Asset Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Customisable Branding
  • Customisable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Event Logs
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Management
  • License Management
  • Maintenance Scheduling
  • Monitoring
  • Patch Management
  • Performance Metrics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Uptime Reporting
  • User Management
  • Workflow Management

View full list of IT Management Software

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Anti Virus
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customisable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Event Logs
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Issue Management
  • Live Chat
  • Maintenance Scheduling
  • Monitoring
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Workflow Management

View full list of MSP Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Asset Management
  • Audit Management
  • Automatic User/Device Recognition
  • Compliance Management
  • Configuration Management
  • Content Management
  • Customisable Branding
  • Customisable Reports
  • Data Management
  • Deployment Management
  • Endpoint Management
  • Enrollments/Onboarding
  • Geolocation
  • IT Asset Tracking
  • Inventory Management
  • Kiosk Mode
  • Location Tracking
  • Mobile Content Management
  • Monitoring
  • Patch Management
  • Policy Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Single Sign On
  • Software Management
  • Synchronisation Scheduling
  • Third Party Integrations
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Wireless Internet Access
  • Wireless Troubleshooting

View full list of Mobile Device Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • App Management
  • Audit Management
  • Barcode / Ticket Scanning
  • CRM
  • Chat/Messaging
  • Compliance Management
  • Configurable Workflow
  • Content Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Collection
  • Data Import/Export
  • Data Management
  • Data Visualisation
  • Digital Signature
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • File Management
  • Forms Automation
  • Forms Management
  • GPS
  • Live Chat
  • Mobile Access
  • Mobile Device Management
  • Offline Access
  • Policy Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SMS Messaging
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Third Party Integrations
  • Video Management
  • Visual Analytics
  • Workflow Management

View full list of Mobile Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Audit Management
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Configuration Management
  • Customisable Branding
  • Customisable Reports
  • Customization
  • Dashboard
  • Event Logs
  • IT Asset Tracking
  • Inventory Management
  • Maintenance Scheduling
  • Monitoring
  • Network Wide Management
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Policy Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Risk Assessment
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Vulnerability Scanning
  • Workflow Management

View full list of Patch Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Anti Virus
  • Asset Management
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Compliance Management
  • Configuration Management
  • Customisable Branding
  • Customisable Reports
  • Deployment Management
  • Event Logs
  • For MSPs
  • IT Asset Management
  • IT Asset Tracking
  • Inventory Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multiple User Accounts
  • Network Monitoring
  • Patch Management
  • Policy Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Vulnerability Scanning
  • Workflow Management

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Addigy Alternatives

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Addigy Reviews for UK Users

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.2
Customer Service 4
Features 4.8
Value for Money 4.7

Review software

Share your experiences with other software buyers.

Write a Review!
Matt L.
Director of Technology and Security
Information Technology & Services, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/12/2020

"Addigy - Mac Management with vision for future of PaaS and device impermanence"

Comments: What a fantastic company to work with. Deep level knowledgeable professionals are on hand from lead inception to 10 years down the road in partner relationships. I cannot name another organization that partners as deeply for our success as Addigy.

Pros: The overall structure is perfect. The company has deep connections inside apple and make MDM management near perfect. The authentication add ins and auth policies allow for seamless adoption of Azure AD across multi platform devices, Windows, Mac, iOS devices, etc. This allows for the executives of organizations whom often own the mac devices, to receive the same support and extensibility of automation as their windows brethren. Simply put it is well organized, well executed, and the vision is way in the future with things like deep PaaS integration and normalization of data so that reporting is universal!

Cons: Some of the hierarchal settings could use more work, as well as the UI filtering based on security roles. Other than that, most of the gripes are the scalability of the Apple policies themselves, which is actually a positive, in that Addigy does a great job managing some of the heavy handed policies from Apple. One example is the alerting that gets created each time apple updates their TOS. It doesn't scale well but no one does with that.

  • Reviewer Source 
  • Reviewed on 08/12/2020
Verified Reviewer
Sr Operations Manager
Marketing & Advertising, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    3 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/04/2019

"Great MDM Solution for Macs"

Comments: We used Addigy for our small business (under 50 people) in several location. It allowed us to manage many devices over several time zones before we were able to switch over to Managed IT.

Pros: We were able to deploy updates, software scripts, profiles & set up machines within minutes. Great visibility and charts that show you outstanding issues and how much you are saving when you close out issues. You can remote into computers or just look at user activity to see where they are using most RAM, what is freezing up, etc. You can set up alerts for KPs, out of date software, warranty ends, etc.

Cons: Sometimes global deployment doesn't hit initially and you may have to deploy a few times in order for it to "stick." I don't know if this is an issue with Addigy software or with the Mac OS. Greater visibility into what profiles have been installed on the machine would be great - currently it does not show you.

  • Reviewer Source 
  • Reviewed on 30/04/2019
Verified Reviewer
Systems Engineer
Computer Software, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 22/01/2018

"Best solution for managing lots of Macs"

Comments: saving time, keeping every machine up to date and compliant

Pros: It has saved us tons of time in deploying software, keeps all our machines up to date by pushing updates, and keeps security settings consistent across all 200+ of our Macs

Cons: Console can be confusing to navigate, lots of work still to do with making it more intuitive. CEO was very pushy while we where trialing it.

Vendor Response

by Addigy on 24/01/2018

We are glad you find our deployment capabilities valuable. Expect large UI/UX advancements this year, we are very focused on refinement. Thank you again for your business, and be sure to continue providing ongoing feedback directly to us.

  • Reviewer Source 
  • Reviewed on 22/01/2018
Verified Reviewer
Systems Administrator
Computer Software, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/11/2018

"Jamf, what the crap is Jamf?!"

Pros: Need to take control of your Apple devices? Don't want to spend six million dollars on Jamf and all its stuff? Go with Addigy! It's super awesome and provides all the great things that Jamf does but does it for a fraction of the cost and in an easy-to-use interface. Setting up is a breeze and management is just as simple. Addigy has been invaluable for us to gain some control over our Apple products. Highly recommend this one.

Cons: I have no cons about Addigy. I just wish I were slightly smarter and could dial up a script in no time flat like some of the Addigy boys can.

  • Reviewer Source 
  • Reviewed on 20/11/2018
Granville L.
ACSP
Computer & Network Security, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 09/12/2019

"Great remote access product"

Comments: Love this product! Use it every day and constantly learning more feature that it offers.

Pros: This program has a ton of features! Can be as robust or as little as you need. Easy access to view, control and management remote devices.

Cons: Limited to Apple products. Also, keyboard shortcuts affect your Mac, not those who you are working on...such as Quit Application. It closes your remote session instead of whatever you might be working on in the session.

  • Reviewer Source 
  • Reviewed on 09/12/2019