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What is Addigy?

Addigy is a cloud-based IT management platform that enables IT admins to manage macOS, iOS, iPadOS and tvOS devices in real-time.

Addigy is the only multi-tenant Apple device management solution that combines MDM with live agent capabilities, providing an intuitive platform with zero-touch provisioning, asset management, monitoring and automated remediation, remote access, software deployment, system updates, configuration management, and more.

Who Uses Addigy?

Addigy is for MSPs and enterprise IT teams who need to manage and secure the Apple devices connecting to their managed networks.

Addigy Software - Create and enforce policies to maintain always-on compliance.
Addigy Software - Instantly remote control into a macOS device with a single click.
Addigy Software - Manage multiple Apple Push Certificates in a single environment.
Addigy Software - Access maintenance tasks, custom facts, and more.
Addigy Software - Access real-time device data with Addigy’s GoLive feature.

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Reviews of Addigy

Average score

Overall
4.6
Ease of Use
4.2
Customer Service
4.6
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
64%
4
36%
Matt
Matt
Director of Technology and Security in US
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Addigy - Mac Management with vision for future of PaaS and device impermanence

5.0 3 years ago

Comments: What a fantastic company to work with. Deep level knowledgeable professionals are on hand from lead inception to 10 years down the road in partner relationships. I cannot name another organization that partners as deeply for our success as Addigy.

Pros:

The overall structure is perfect. The company has deep connections inside apple and make MDM management near perfect. The authentication add ins and auth policies allow for seamless adoption of Azure AD across multi platform devices, Windows, Mac, iOS devices, etc. This allows for the executives of organizations whom often own the mac devices, to receive the same support and extensibility of automation as their windows brethren. Simply put it is well organized, well executed, and the vision is way in the future with things like deep PaaS integration and normalization of data so that reporting is universal!

Cons:

Some of the hierarchal settings could use more work, as well as the UI filtering based on security roles. Other than that, most of the gripes are the scalability of the Apple policies themselves, which is actually a positive, in that Addigy does a great job managing some of the heavy handed policies from Apple. One example is the alerting that gets created each time apple updates their TOS. It doesn't scale well but no one does with that.

jp
President in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

MSP Friendly MDM Solution for Mac

5.0 2 years ago

Comments: Addigy allows us to manage a large number of computers with few people. Being able to setup procedures for multiple clients in one interface is extremely valuable. This allows us to apply the work we do for one client to others easily.

Pros:

We’ve used Addigy for 5 years. We were using JAMF before. We like that Addigy allows us to manage multiple clients from one login. Addigy has matured enough that there are resources for almost any mainstream app or workflow. This means if you want to do something, odds are there are resources already posted. If there aren’t, support has been very helpful. We also did ACE certification which helps keep up credentials for the Apple Consultant’s network. We’ve taken the course twice - certifications expire after 2 years - and have enjoyed the progress Addigy has made in their product each time. Addigy has a few updates planned that will allow us to more easily manage our client's Macs. Addigy has also streamlined their interface which helps.

Cons:

While support is great, the follow-up I’ve gotten from the trainers has been inconsistent. I've emailed on questions we went' over during the course and received no response.

Delaney
Managed Services Manager in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Addigy

4.0 10 months ago

Pros:

It has a nice UI and a lot of available training.

Cons:

It can be really hard to navigate to get what you REALLY need.

Sven
Systems Engineer in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Addigy makes life easier!

5.0 2 years ago

Comments: Addigy makes it very simple to deploy new machines into an environment, while also providing advanced options for when I need more customization. The solution truly is the best of both worlds for my Mac endpoints.

Pros:

Addigy's MDM is lightning-fast and works seamlessly with all the macOS and iOS products i've encountered. The policies were recently revamped to make them even easier to manage (thanks!). I love that I can push custom apps to workstations, and all I have to do to onboard a new workstation is to install the Addigy agent.

Cons:

Addigy has an opportunity to improve their monitoring tools. While they are great when reporting when I request to be informed if a server goes offline, the ticket does not auto-close if it comes back online. Also, it seems to hoard old version of software in their local repository on the workstations, which could fill up space, but that could be an issue on my end not knowing how to automate cleanup.

Mike
Mike
Systems Automation Engineer in US
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Simple, efficient device management.

5.0 2 years ago

Comments: Top notch.

Pros:

Ease of use. Able to view all assets under a single pane of glass type environment. Reports are easily and quickly compiled

Cons:

nothing really. The entire system is simple to use and provides the best options for managing our client assets.