Tithe.ly

"This software gives you tons of great features with very competitive fees! Highly recommend!"

Comments: We are a small non-profit, and the features mentioned above with the competitive pricing makes this product absolutely essential. If you are shopping for a sharp, easy to use, customizable giving platform, with great rates and useful features, look no more. THIS is a quality product for a great price and I have yet to be disappointed!

Pros: The fees are competitive. When compared to other companies, their prices are equal or lower. The company only charges a fee on actual donations (they DON'T charge a separate monthly fee regardless of donation amounts). They give donors an option to click a box where they will cover the fees for the donation. They also allow donors to set up recurring giving, which is an important option for us.
Tithe.ly also tracks all the electronic giving from donors, and compiles it at the end of the year in order to generate tax-statements for non-profits. It is EASY and quick. An additional feature is that you can customize your tax letter, including your logo, and any write-up you want to add to your tax letters. To generate the forms, you input the dates for the prior year, and the forms are generated. You can email them instantly, and have the option to print and mail any letters you choose. This feature ALONE makes this software worth having! The other AMAZING feature is that you can manually input any non-electronic donations into the software. This is a feature many other companies will charge you extra to use. For no additional cost, you can manually input other donations and keep track of ALL your giving in one software program. These manual entries will populate to the same tax form as the electronic giving. This feature makes this an outstanding product. I have also had questions about the software and features. I receive quick replies to my inquiry emails.

Cons: At this point I have not discovered a feature I don't like. I came to tithe.ly after using 2 other giving platform softwares, and this is, hands down, the best I have used. Probably the only drawback is just learning your way around when getting started. There is a fairly extensive options list when you log in, and can be a bit confusing at first. Don't be afraid to select options and see where they lead you. If you feel it is confusing or overwhelming, send an inquiry email or ask your question through the help menu. I had a few questions when getting started. I had quick follow up by emails/chat and even had a customer service agent call me to follow up on my questions/concerns. The agent was polite, professional and very knowledgeable and I have been MORE THAN SATISFIED with this software!

"THE CURE for the standard, ancient church giving platforms"

Comments: Overall, I love Tithe.ly! We also switched to their ChMS Church Management System and the power of the platform is really exciting!

Pros: What I like most about Tithe.ly giving is the user interface! It's modern, sleek, runs great on desktop and mobile. The typical church online giving experience has been lost in platforms that provide a user interface that looks like it was built by a non-design-minded programmer from 1990. We wanted to remove any obstacle from our online giving. People are used to great payment experiences online, so ours needed to match that experience. Now it does because we launched Tithe.ly. It has been well received, and the reports from our members have been overwhelmingly positive about how easy it is to use.

Cons: Figure out all the little intricacies for migrating data from our old system to Tithe.ly was a bit of a bear. But that's not really Tithe.ly's fault. Also - our finance admin wasn't happy about having to enter checks by hand (scanners do not work with Tithe.ly), but the improved interface we hope will cause more people to move away from physical checks.

"Simplifies giving"

Comments: Tithe.ly simplifies giving with the app and allows recurring tithes and offerings.

Pros: This makes giving so simple. It reduces wasted paper. I no longer have to grab an envelope and forget where I put it. I love that we can cover the fees as the giver.

Cons: Perhaps it would be better if they had an option to customize for the church. Otherwise, I can't think of anything this is an innovative product. Makes giving a breeze.

"Horrible Customer Service"

Comments: Horrible.

Pros: Easy to access and get running. It is easy to get signed up and allow money to be given, but hard to get it from the company.

Cons: Horrible customer service. Have been using for church for past month, but received no bank deposits! This is in part to incorrect account # at front end, but after being corrected, still no deposits. Received notice that the account would have to be verified again (1st time took 10 days for a personal phone call!), which now has not happened. Contacted via email & chat bubble. Phone support is a pure joke; limited access times & just thru normal work times.

"Considering Mobile Giving? Go With Tithe.ly"

Pros: Text giving is very easy. You can easily export giving reports on the administrator side.

Cons: You have to search for the church you're giving to and if you're not careful, you can accidentally give to another church that might have a very similar church name. You can't actually view someone's giving profile. Little strange.