Tithe.ly

Easy to implement online giving

Comments: We began looking at the possibility of online giving in 2019 and after reviewing all the major online giving platforms we decided to implement Tithe.ly in February of 2020 and we have been very please in the increase of giving and the greater consistency in giving we have seen as a result of using Tithe.ly

Pros:

Tithe.ly has been easy to integrate with our existing website. Even our less technologically savvy members have found it easy to use. It has helped increase our giving over the past year.

Cons:

Customizing was a bit difficult to figure out initially especially resizing our logo and getting the colors to match our branding.

THE CURE for the standard, ancient church giving platforms

Comments: Overall, I love Tithe.ly! We also switched to their ChMS Church Management System and the power of the platform is really exciting!

Pros:

What I like most about Tithe.ly giving is the user interface! It's modern, sleek, runs great on desktop and mobile. The typical church online giving experience has been lost in platforms that provide a user interface that looks like it was built by a non-design-minded programmer from 1990. We wanted to remove any obstacle from our online giving. People are used to great payment experiences online, so ours needed to match that experience. Now it does because we launched Tithe.ly. It has been well received, and the reports from our members have been overwhelmingly positive about how easy it is to use.

Cons:

Figure out all the little intricacies for migrating data from our old system to Tithe.ly was a bit of a bear. But that's not really Tithe.ly's fault. Also - our finance admin wasn't happy about having to enter checks by hand (scanners do not work with Tithe.ly), but the improved interface we hope will cause more people to move away from physical checks.

Is Tithe.ly for Small Organizations/Churches?

Comments: Overall, my experience with Tithe.ly has been progressively better. I had such a difficult time with tithe.ly initially, but as I've learned a lot more about website building, and source code editing, integrations, etc, all the workings to make a good website, I truly enjoy what tithe.ly has to offer. Everything is connected with tithe.ly, that's the only dangerous part. So changing things in the admin console could change something on the site, or in another area of the entire tithe.ly port. It's great that everything kind of runs together, but that can mess things up sometimes. Despite the problems I had, I believe that tithe.ly is useful for small to large organizations. I didn't have any website building knowledge, but if someone who wants to use tithe.ly does, they'll have an easy time. As far as tithe.ly for giving, it's great. Gives you lot of options for fund management, and tax information as well. I would definitely say tithe.ly is made for churches, not so much ministries. But, just the use of it's basic functions like the giving platform and the website is good. If I had to do this all again with all the knowledge I had now, I'm not sure if I would choose tithe.ly, only because of the limitations in designs and the difficulty of certain functions.

Pros:

I believe there's parts of tithe.ly that beneficial for small organizations. My ministry is small and growing, but I still find tithe.ly as a whole to be very useful. They have a lot of different guides that always accessible. However, my favorite part of tithe.ly is their 'sites'. My website and giving is powered by tithe.ly and I enjoy it very much. I will say it's not the best design, however, the 'sites' function is definitely good for smaller ministries who just want a website, but don't need a store or anything like that. Tithe.ly also has a wide range of pictures you can choose from. So if you're mostly online like I am, and you're a smaller ministry in need of good quality pictures, tithe.ly has an easily accessible and useable media function where you can download pictures for free and use them all over your site and in the email campaigns. My last favorite bit of tithe.ly is their sermon section on the website. Uploads are the easiest ever, and linking pages together is easy once you know how to do it. I think the biggest pro of tithe.ly is that they offer a lot of different functions that really cover the whole workings of a ministry so you don't need to go anywhere else. I ended up needing to for more advanced needs, but if you don't want to get super flashy, then I would stick with tithe.ly. It's an excellent product.

Cons:

My biggest complaint is that unless you recognize a problem with something, tithe.ly does not reach out to you. What I mean is, I had an error with the bank account on file, and for several months, all the donations through tithe.ly were not coming into the account like I thought they were. I received an email in September, stating that a deposit was on its way to my account. After that email, I stopped receiving emails about deposits and I didn't think anything of it, since I thought the first deposit was deposited. Months later, I just happened to check my deposit area (thank God) on tithe.ly and there'd been NO deposits since September. However, tithe.ly was paid every month with the EXACT SAME bank account. When contacted, they got to the bottom of the problem (some kind of way my bank numbers were off one). I had over a thousand dollars sitting in a tithe.ly account somewhere. By the grace of God, we got the problem fixed and I haven't had any issues since. Another con is their 'sites' tool. I love this tool! However, I hated it initially. In fact, I hated it so much I considered switching to a different website builder just because this one was so hard to understand. The tutorials don't help much with the website, there is a certain amount of prior knowledge you need to build a good site, let alone integrate anything. The final con is the difficulty in creating new pages on the 'sites' tool and the limited site layout options.

Poor service and difficult to use

Comments: Very poor, promised ease of the system and now I've got a new church campus and we're going to lose people because we have to tell them we have no idea what's happening with the money they are GIVING! I'd choose elsewhere.

Pros:

Software is easy to use if they can get you signed up correctly, however, therein lies the problem. We've had ours up for 6 months and one account isn't depositing.

Cons:

Customer service is nonexistent. If you have a problem, you get response on their time.

Considering Mobile Giving? Go With Tithe.ly

Pros:

Text giving is very easy. You can easily export giving reports on the administrator side.

Cons:

You have to search for the church you're giving to and if you're not careful, you can accidentally give to another church that might have a very similar church name. You can't actually view someone's giving profile. Little strange.