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What is Brushfire?

Launch your event in minutes! Brushfire is an all-in-one event management platform that provides you and your attendees a unified experience! Brushfire offers a robust ticketing & registration solution with customizable event pages, marketing emails, reports, analytics, and more. Brushfire also powers Virtual Events with chat, host moderation, notes, and everything you need to engage with your attendees. Join the thousands of events that use Brushfire every year!

Who Uses Brushfire?

Brushfire is the all-in-one platform that powers successful events. Solutions built for events based businesses, attractions, promoters, and non-profit organizations.

Brushfire Software - Customizable event landing pages
Brushfire Software - Event management dashboards
Brushfire Software - Mobile app for event kiosks
Brushfire Software - Mobile app for check-in and ticket scanning
Brushfire Software - Integrated virtual event platform

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Reviews of Brushfire

Average score

Overall
4.7
Ease of Use
4.4
Customer Service
4.8
Features
4.4
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
78%
4
19%
3
3%
2
1%
Daniel
Daniel
Director of Alumni Engagement in US
Verified LinkedIn User
Events Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

So robust, yet so easy to use!

5.0 3 years ago

Comments: Amazing! We'll be using them again and again - and recommending them to others!

Pros:

Ease of setting up new events, repeat events, and then sharing information with team members and collaborators - whether through users or automatic reports. In addition, the Support team is incredible, from simple changes to elaborate custom needs, they have been so helpful all along the way. The ability to hide/show what we need to for different attendee types is amazing. Also, love the integration between the in-person event registration and the online livestream event portal.

Cons:

There are areas that are fairly locked in due trying to accomodate as many people as possible - for example, it'd be nice to be able to design our own e-ticket (rather than work through them). We've gotten it setup for our multi-day Homecoming event, but it's a little clunky. It is much better at single events/tickets, rather than multiple days with lots of varied events.

Mikel
Marketing Director in US
Religious Institutions, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Absolutely Incredible.

5.0 4 years ago

Comments: My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!

Pros:

I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.

Cons:

I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!

Brushfire Technology Response

4 years ago

Mikel, thanks for the kind words! We're releasing an update to the app soon and looking to take it even further in 2020!

Christina
She Rises Conference Director in US
Religious Institutions, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

We love Brushfire's customer service, and report features, interface isn't the easiest for customers

3.0 7 years ago

Comments: We used this for our women's conference in the Dolby for 3 yrs in a row and will be using it for our 4th year.

Pros:

Customer Service, seat map ability, exporting reports is super easy, tracking promotional code usage

Cons:

Using Promo codes isn't that easy and gets confused with access code for customers, which results in a lot of phone calls/ emails. Also it would be great if access code would take you right to which seats they actually open instead of still having to know the section and click on it after you've entered the access code.

Kim
Strategic Church Partnerships Coordinator in US
Religious Institutions, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent Event Management Tool

5.0 2 years ago

Comments: Overall my experience has been very smooth, thanks to their Customer Support team! Like I said, there is almost always a way to do what I need to do and someone is there to help walk me through how or to do it for me and show me what they did so that I can learn for the future.

Pros:

Honestly the Customer Support.... if ever there was something I couldn't figure out on my own end from registration build to email marketing to adding features to reporting to name tag creation, their Customer Support was there to walk me through it or build it out for me. They also were the front line response team to most of our guests answering as many questions as they could on our behalf. This is the extension of our own team, in my opinion, for an organization that doesn't have the capacity to hire people directly to answer all of our event attendees questions!

Cons:

A lot of the locations of features are not intuitive. For example, the way to find out how many guests received refunds was not intuitive, but there is always a workaround and way to figure it out!

Gary
Gary
Assessment and Operations Director in Germany
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Awesome customer service that backs up a great product

5.0 5 years ago

Pros:

Easy to setup as the Brushfire staff are always on hand to help Exactly what we need for our event planning

Cons:

Any problems I have had with it, customer service have always found a good soloution.

Brushfire Technology Response

4 years ago

Thanks for the kind words Gary!