--- description: Discover the benefits and disadvantages of Keela. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Keela Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Charity Software](/directory/30805/nonprofit/software) > [Keela](/software/154358/keela) # Keela Canonical: https://www.capterra.co.uk/software/154358/keela Page: 1 / 14\ Next: [Next page](https://www.capterra.co.uk/software/154358/keela?page=2) > Keela is a fundraising CRM that unifies fundraising and donor communications. > > Verdict: Rated **4.3/5** by 314 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Keela? Keela is the ultimate donor management \& fundraising platform for nonprofits looking to grow. From valuable donor insights to effortless automation, it’s ideal for nonprofits looking to raise more\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 314 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aplos - **Location**: Fresno, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$160.00 - **Pricing model**: Usage Based - **Pricing Details**: Keela offers tiered pricing plans based on the number of contacts managed. Pricing is displayed in US Dollars (USD). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Accounting - Activity Dashboard - Approval Process Control - CRM - Calendar Management - Campaign Management - Collaboration Tools - Communication Management - Contact Management - Customisable Templates - Donor Management - Email Marketing - Forms Management - Fundraising Management - Grant Management - Member Database - Membership Management - Mobile Giving - Online Giving - Payment Processing - Pledge Management - Receipt Management - Recurring Giving - Registration Management - Reporting & Statistics - Resource Allocation & Planning - Task Management ## Integrations (11 total) - Aplos - BitPay - Eventbrite - Gmail - Mailchimp - PayPal - QuickBooks Online - Raisely - Stripe - Xero - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Charity Software](https://www.capterra.co.uk/directory/30805/nonprofit/software) ## Related Categories - [Charity Software](https://www.capterra.co.uk/directory/30805/nonprofit/software) - [Fundraising Software](https://www.capterra.co.uk/directory/20047/fundraising/software) - [Donation Management Software](https://www.capterra.co.uk/directory/30548/donation-management/software) - [Nonprofit CRM Software](https://www.capterra.co.uk/directory/31515/nonprofit-crm/software) - [Nonprofit Project Management Software](https://www.capterra.co.uk/directory/32439/project-management-software-for-nonprofits/software) ## Alternatives 1. [Givebutter](https://www.capterra.co.uk/software/172048/givebutter) — 4.8/5 (872 reviews) 2. [Donorbox](https://www.capterra.co.uk/software/156860/donorbox) — 4.8/5 (625 reviews) 3. [DonorPerfect](https://www.capterra.co.uk/software/2698/donorperfect-fundraising-software) — 4.5/5 (1436 reviews) 4. [Zeffy](https://www.capterra.co.uk/software/220131/zeffy) — 4.8/5 (482 reviews) 5. [Bonterra Network for Good](https://www.capterra.co.uk/software/111128/bonterra-guided-fundraising) — 4.6/5 (937 reviews) ## Reviews ### "Keela is robust and user friendly\!" — 5.0/5 > **Brian** | *26 May 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Keela has a very user friendly interface and a robust set of donor management tools. We like that there is some AI integrated with the software to help us identify areas where we can improve. > > **Cons**: Our experience so far has been great and we do not have any complaints. The entire team at Keela that we have interacted with has been very helpful. > > Keela has allowed us to integrate our donor management with our accounting software to create a much more seamless financial management process. We love the robust tools that Keela offers us to track our donations, communicate with our donors, and pull custom reports for our Board and Executive team. We switched to Keela from Blackbaud and the experience has been so refreshing and at a much better price. ----- ### "Great Platform, Extremely Disappointing Support Experience" — 1.0/5 > **Cody** | *2 June 2026* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > **Pros**: The Keela platform itself is incredibly well designed, modern, and easy to use. The interface is clean, intuitive, and much more user friendly than many other donor management systems we explored. Features are laid out in a way that makes day-to-day tasks simple to navigate, and the overall system appears to have a lot of potential for nonprofits looking for a streamlined CRM solution. > > **Cons**: Unfortunately, the staff support and migration experience became the weakest part of the process. Communication was inconsistent, timelines were missed, and serious concerns regarding missing donor data were not handled with the urgency or accountability we expected after investing significant time and money into the transition. > > Extremely disappointing experience with Keela. After spending thousands of dollars, including additional import fees, and investing over two months into the migration process, we are still uncovering hundreds of missing donation records. As a non-profit organization, accurate donor data is absolutely critical, and the fact that major donor history was missing is incredibly concerning. What made the situation even worse was the lack of communication and accountability when these issues were raised. After escalating concerns involving missing data and discussing stepping away from the platform entirely, responses from our points of contact stopped altogether. We understand migrations can have challenges, but the combination of data integrity issues, long delays, poor communication, and ongoing costs made this an extremely frustrating experience. Unfortunately, this process left us with very little confidence in the platform moving forward. ----- ### "Here for the long haul" — 4.0/5 > **Elsa** | *21 May 2026* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: Keela is a great CRM option for mid-sized non-profits. They have a great feedback mechanism and actually respond to suggestions. We've been with them for 8 years and it's amazing to see all the new features they've added. We find the email campaign tools are exactly what we need without subscribing to separate e-newletter software. > > **Cons**: While I completely understand the reasoning behind it (not everyone wants or needs it), I wish you didn't have to pay extra for automation. More people would experiment with it and might learn how great of a tool it is, if it were available for everyone. That's the only con that I can come up with\! > > We've been really happy with Keela. I've recommended it to countless other organizations over the years. ----- ### "Accountant" — 4.0/5 > **Christine** | *19 May 2026* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: Importing data into keela. Easy to navigate. Reporting - Can produce several reports that are usefull. Many filters to use. Easy to setup ie campaigns impact area > > **Cons**: Tax receipt - received many complaints about the length of our tax receipts for donors who donate monthly. Slow response to customer support. When inputting a manual donation you can not edit the data if you made a mistake. For example if I inputted the wrong date I can not change it when I did not issue a tax receipt. Tried to preform a donation summary report and the date produced was incorrect. Emailed customer service put have not received feedback > > I mainly use the donation portion of Keela so did not respond to the email marketing portion of Keela. Overall would like better customer response and help instead of referring me to the knowledge base section. ----- ### "Keela is great\!" — 4.0/5 > **Josh** | *20 May 2026* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Value for money is hard to beat. The reporting and analysis tools are what convinced me to switch over. Our organization has been a customer for a little over a year and they are constantly making improvements and upgrades. > > **Cons**: There are some features/modifications that I wish would come a little sooner. The household function is pretty clunky for example and with a little bit of work it could make it much more useful. There are bigger modifications like the Keela/Aplos integration that could use some work, but I can appreciate how difficult this integration is to do well. > > Very positive. Customer support is responsive and I really don't have any serious or substantive complaints. ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.co.uk/software/154358/keela?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/154358/keela) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data