Khaos Control Cloud

Khaos Control Cloud - Excellent Product

Comments: We have been using Khaos Control Cloud for the past 18 months, and have been really impressed with the system, they organise training and the support is excellent, they listen to what we have to say and always try to adapt their system to give us what we need to improve our business and hopefully others, it has made ordering and keeping track on what we have in stock and syncing with our website and Ebay particularly helpful, i would recommend KCC to anybody thinking of changing their system regardless of the size.

Pros:

It has made ordering and keeping track on what we have in stock and syncing with our website and Ebay.

Cons:

Creating an invoice could be made quicker less clicks to get from A to B.

So much more than the obvious small business accounting software. Like a full ERP system for SMEs.

Comments: The ability to run a small business with big business software functionality.

Pros:

Easy to use, fully functional on PC, Tablet & Phone! Full stock control: Bill of Materials (BOMs), kits, back ordering, suggested stock levels. Promotions: multiple customer price lists, special offers, Key Codes for tracking offers. Order Input: quick manual, import orders, returns, quotes. Full Schematic Overview of all orders/invoices in the system - means you are never running blind and provides a birds-eye view of the business. Accounts - fully functional, VAT, Banking, P&L, Nominals etc even has Zero integration if your accountant insists! Professional Documentation: Delivery Notes, Invoices etc all emailed. Essentially a web based ERP system without massive capital outlay but with reasonable monthly user fees.

Cons:

Continual development! Further enhancements all the time just as you get used it.

DISHONEST COMPANY

Comments: In a word - terrible.
We went from one issue to another over the first few months, then hit an issue where they changed something in the back end of the system which meant our integration with APC couriers was sending the wrong information. The result of this was hundreds of pounds of unnecessary spend on our consignments.
When this issue was raised with KCC, they admitted it was their fault, but would not do anything about it.
They are a very dis-honest company, the product isn't class leading and the support is below par.

Pros:

Easy to use, drag and drop feature, offers a full service in one package.

Cons:

Constant problems with orders not coming in from channels, integrations they sold us as 'off-the-shelf' were actually not tested properly. Basic issues with paperwork not displaying items properly, they couldn't fix, Don't expect the product to work as they say. Most things break and you need to get them to fix them. And it's your responsibility to notice all the broken parts, tell them how it should work, and make sure they fix it.

Fantastic platform! Stock control and order processing under control.

Pros:

Intuitive and easy to use. All users have taken to the platform well and are confident on it. KCC has automated - and brought accuracy to - large areas of our stock management and customer order processing. We operate across 2 warehouses as well as drop-shipping and with some customisation the platform has it all covered. The implementation required an investment in time at a point where our order numbers were rising steeply. But with KCC we are able to deal with these increased order quantities more efficiently and we feel prepared to handle further growth.

Cons:

Very little. Shopify integration works very well for online sales. We understand improved functionality is coming which will also populate customer details from Shopify point-of-sale orders into KCC Sales Orders - which would be great!

Extensive functionality at great value for a cloud based system

Pros:

Technical Support is excellent. Does everything we need it to do - multiple locations, multiple currencies, large number of products, sales orders/purchase orders/stock management etc Excellent value for money I can access on any device, anywhere in the world

Cons:

Lacking a comprehensive user manual. No option to decide what information is output in the various reports - (invoices/orders etc)