Survey Solutions

Survey Solutions

by World Bank Group

Who Uses Survey Solutions?

National statistical offices, and private and public survey research organizations worldwide

What Is Survey Solutions?

Survey Solutions combines user-friendly rapid questionnaire development and powerful management tools for complex CAPI/CAWI with little or no programming at 0 cost and no connectivity during interviews. Data can be reviewed instantly after synchronization. Built-in reports include progress, status, and maps. Cases can be reassigned, and interviewers can change language on the fly. Its a sustainable solution for large-scale surveys combining powerful management tools with ease of implementation.

Survey Solutions Details

World Bank Group

http://www.worldbank.org/capi

Founded 1944

Survey Solutions Pricing Overview

Survey Solutions has a free version and offers a free trial.

Pricing Details

No cost software

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Online

Survey Solutions Features

Survey Software
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Survey Solutions Reviews

Showing 5 of 84 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.5/5
Features
4.4/5
Value for Money
4.8/5
Raj K.
Associate Business Analyst
Computer Software, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 08/08/2018

"Easy to use, cost effective and user friendly"

Comments: architect: extremely all around composed interface, quick to make and refresh extensive polls, a considerable measure quicker than in other programming bundles - complex yet straightforward: a consistently developing rundown of reason custom-made survey segments and the punctuation make the section limit to building complex surveys structures extremely low, no compelling reason to thoroughly consider complex circles or tinker with identifiers - coordinated effort: capacity to at the same time work in a similar poll is awesome for joint effort crosswise over nations, exceptionally valuable amid configuration stage - client and information base, documentation: the help site and open polls are an extraordinary method to learn usefulness, find arrangements and gain from different encounters. All around composed standard areas like family part and utilization that you can reorder into your poll. Additionally, there is an abundance of top notch documentation. - questioner interface: natural plan, simple route inside the survey, and non-authorizing delicate checks. You can prepare field laborers specifically in Survey Solutions, no paper required. - remarking capacity incredible for giving and getting criticism from the field - paradata: the accessible para information is an extraordinary apparatus to screen the talking procedure. One can extricate talk with length and span, talking with speed, working hours, and so on

Pros: Study Solutions has lured me by its adaptability, its strength and its overviews administration stage which is extremely easy to understand, rich and down to earth. It adjusts to client inclinations with month to month refreshes. What intrigues me most about Survey Solutions is its simplicity of learning. Easy to learn one doesn't should be a specialist in programming to outline polls on Survey Solutions. Moreover, great documentation and test poll formats are accessible to enable clients to take a snappy hand of Survey Solutions

Cons: Study Solutions offers obviously numerous focal points. For me, this is really the best CAPI application that exists. On the off chance that there is something that ought to be enhanced, it is the accessibility of documentation in French. For sure, almost no guide in French exists. What's more, the Designer, the instrument for outlining the surveys is to a great extent in English, which does not profit the french-talking.

  • Reviewer Source 
  • Reviewed on 08/08/2018
Gian A.
Programmer Analyst
Government Relations, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 08/08/2017

"Excellent, cost-effective software for implementing all kinds of surveys. Great user support!"

Comments: An easy transition into the world of CAPI. With the help of Survey Solutions, the SIB is leading the region in the implementation of CAPI surveys. This also opened many doors for us in elevating many other processes, such as payment, control forms, data-processing, and real-time progress tracking. Everything is now mostly automated based on daily exports of Survey Solutoins data.

Pros: 1. Its free of cost.
2. It is intuitive and easy to learn and use.
3. It is constantly updated and improved. A new version is released on a monthly basis.
4. The support and development teams listen to the customer's needs and take action.
5. Very clean user interface at all levels of the software.
6. Very easy to implement on a large scale as compared to other survey software.
7. Comprehensive set of tools for every level of the survey.
8. Mostly great documentation of functionality and features.
9. A polished, robust, well thought-out product, which a team behind it that seems to really care about delivering the highest quality. Thank you, World Bank.

Cons: 1. No offline support for data-exchange as of yet. It would be extremely helpful in certain environments where there is no connectivity but there is a need for constant exchange. If this is made possible, we are likely to use Survey Solutions for the Belize 2020 Census.
2. Constant rearrangement/redesign of the supervisor and HQ components. We appreciate the improvements but it causes somewhat constant retraining of staff, or clearing up their confusions upon seeing a different layout.
3. The Interview review panel has one important shortcoming: It is almost impossible, under normal conditions, to distinguish between enabled and disabled questions. Disabled questions are just a tad more "faded", but every single user has had difficulties in making distinctions between enabled and disabled questions. In addition, the enabled filter only allows you to see the enabled questions as a chunk, and not navigate within sections, which would make review much easier.
4. Another wish would be to delete "disabled" answers that were accidentally enabled at some point, after questionnaire is marked as complete or synchronized.
5. We know the roster sizes are constrained by bulk and speed, but a roster size increase for nested rosters (say from 60 to 100) would be nice.
6. No ability to transfer an interviewer between teams, sometimes team composition changes.
7. There is still sometimes a lag upon enabling and disabling questions, especially if hidden.

Vendor Response

by World Bank Group on 11/09/2017

Thank you for your thoughtful review!

Regarding point 3 among your Cons, you can hide disabled questions entirely by selecting "Hide if disabled" check box".

Regarding pont 6, it is now possible to transfer cases between interviewers.

  • Reviewer Source 
  • Reviewed on 08/08/2017
Livia A.
Research Associate
Research, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 24/07/2017

"Survey solutions is a user friendly easy to use platform to design surveys"

Comments: Coding the survey is easier and more intuitive. The tester is a great tool to speed up the process.

Pros: Easy to use (add sections, questions, validations), nice interface and each new feature is quite intuitive to pick up

Cons: Updates are too frequent and sometimes interfere with the data collection activities already in the field

  • Reviewer Source 
  • Reviewed on 24/07/2017
Sylvestre Y.
Data Manager
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/02/2018

"I dropped all other CAPIs. I've already completed 16 surveys with Survey Solutions from 2015"

Comments: Survey solutions have allowed me to discover that a data collection can be done easily without being frowned upon, for me, it is the solution for the collection of data, it is the best.

Pros: - Easy to use by non-programmer; makes questionnaire design very simplified
- Data quality is guaranteed at each level of its workflow (from Designer to Interviewer);
- Makes dealing the complex roster very easy;
- Very convenience and user-friendly interface (designer and interviewer app);
- Offline data collection; it's very useful in most of African countries with internet issues
- Gives the HQ users control over the data collection process everywhere they are and with the browser of any device (smartphone, tablet etc')
- Data can be reviewed instantly after synchronization
- Reduces total cost of survey
- Excellent support from the Survey Solutions team

Cons: - No documentation in French for francophone countries
- It will be very helpful if the Supervisor can work offline like the Interviewer

  • Reviewer Source 
  • Reviewed on 19/02/2018
Ciprian antoniade A.
Vice Rector
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/04/2018

"Very powerful platform for building and manage surveys. I have learned to use it in very short time."

Comments: Enhance the skills of design the surveys for official statistics.

Pros: I like because is easy to install, to configure and to admin. Also, is very easy to use it, in respect of build complex questionnaires. Collaborative work is very important nowadays and Survey Solutions allows this feature. For designing the questionnaires are not necessary high knowledge of programming or web design. Everything is possible just with the mouse and light keyboard intervention. The possibility of using API in monitoring and admin of the platform is an important step forward to automatization the processes. For complex conditional questions you can use C#, but the basic logical conditions are enough, in general. So, in one platform you will have the CAPI, CATI and CAWI of surveys. Using the GPS capabilities of mobile devices you can have the possibility of geocode the responses in a very easy and intuitive way. The reports tools are included, but most important is that you can create customized reports by using the paradata. Without modesty, I could say that the Survey Solutions platform will become the standard for high quality surveys in the coming years. Together with R and Python, Survey Solutions will increase the capabilities of National Statistics Offices to build "in house" very powerful surveys, with low costs and time bound.

Cons: It is to easy to use and the speed of developing new features is very high. The speed of maintaining the updates into the support materials should be the same.

  • Reviewer Source 
  • Reviewed on 09/04/2018