17 years helping British businesses
choose better software
Howazit
What is Howazit?
Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.
Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible.
Howazit business logic engine enables advance customizations capabilities through the entire customer journey.
Who Uses Howazit?
We help customer experience managers, customer service and marketers achieve their goals with CX tools and best practices.
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Howazit
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Reviews of Howazit
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Howazit are Partners
Pros:
Howazit are partners in the journey, we have been working with them for five years and they are always always available for any question or problem that arises during the joint work.Our customers are very large hospitals, we use howazit to perform close to 300,000 surveys per year
Cons:
I would really like the graphic display in the dashboards to be more flexible and to look better
We love Howazit!
Comments: We have been working with Howazit for over 6 years and keep adding new features to the system. Currently it's used by 3 different departments and all are very happy with the product and the awesome team support. Highly recommended!
Pros:
The omnichannel is really helping us with monitoring the communications with the clients and to shorten response time. Also the surveys are a wonderful tool and we managed to increase our positive online reviews.
Cons:
There are very few struggles with the system, which are usually solved very quickly.
Digital engagement with Howazit
Pros:
Simplicity and experience of the processes through an interactive and dynamic chatbot help to increase usability for the customers to turn every process into an experience
Cons:
Ability to build processes automatically and independently by an implementerImproving the ability to display data on the dashboard screen with selected metrics
What is the experience of your patients?
Comments: howazit company are my partners to make everything's possible.
Pros:
The way that the data is organize and how to collect the data.
Cons:
I think that Howazit can improve the dashboard of the system/ It's must be more Flxible to the need of the users, simpler and intuitive.
howazit a customer friendly product
Comments: overall positive with excellent responsiveness and professional service
Pros:
immediate feedback to the store to fix problemsteaches us where we need to improve as an organizationcreates ongoing positive feedback for individual employees which impacts motivation
Cons:
unjustified feedbacks cant be regraded by the adminstrator - only deleted
