15 years helping British businesses
choose better software

What is Howazit?

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.

Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible.

Howazit business logic engine enables advance customizations capabilities through the entire customer journey.

Who Uses Howazit?

We help customer experience managers, customer service and marketers achieve their goals with CX tools and best practices.

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Reviews of Howazit

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.7
Features
4.3
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
50%
4
50%
Rina
Reserch maneger in Israel
Research, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Howazit are Partners

5.0 last year

Pros:

Howazit are partners in the journey, we have been working with them for five years and they are always always available for any question or problem that arises during the joint work.Our customers are very large hospitals, we use howazit to perform close to 300,000 surveys per year

Cons:

I would really like the graphic display in the dashboards to be more flexible and to look better

Lihi
CMO in Israel
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

We love Howazit!

5.0 last year

Comments: We have been working with Howazit for over 6 years and keep adding new features to the system. Currently it's used by 3 different departments and all are very happy with the product and the awesome team support. Highly recommended!

Pros:

The omnichannel is really helping us with monitoring the communications with the clients and to shorten response time. Also the surveys are a wonderful tool and we managed to increase our positive online reviews.

Cons:

There are very few struggles with the system, which are usually solved very quickly.

Amir
VP TECHNOLOGIES in Israel
Insurance, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Digital engagement with Howazit

4.0 last year

Pros:

Simplicity and experience of the processes through an interactive and dynamic chatbot help to increase usability for the customers to turn every process into an experience

Cons:

Ability to build processes automatically and independently by an implementerImproving the ability to display data on the dashboard screen with selected metrics

Ofra
Patient Experience Maneger in Israel
Mental Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

What is the experience of your patients?

4.0 last year

Comments: howazit company are my partners to make everything's possible.

Pros:

The way that the data is organize and how to collect the data.

Cons:

I think that Howazit can improve the dashboard of the system/ It's must be more Flxible to the need of the users, simpler and intuitive.

richard
quality service manager in Israel
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

howazit a customer friendly product

4.0 last year

Comments: overall positive with excellent responsiveness and professional service

Pros:

immediate feedback to the store to fix problemsteaches us where we need to improve as an organizationcreates ongoing positive feedback for individual employees which impacts motivation

Cons:

unjustified feedbacks cant be regraded by the adminstrator - only deleted