15 years helping British businesses
choose better software

What is FieldPulse?

Known for its ease of use, scalable functionality, and the best support in the industry, FieldPulse is an all-in-one application for field service companies to manage their business.

Customer Management
Scheduling & Dispatching
Estimates & Invoices
Timesheets
Customer Communications
Booking Portals
and much more...

Who Uses FieldPulse?

Field and trade service business owner operators, independent contractors and subcontractors that manage customers, create estimate/invoice documents, and schedule or dispatch technicians.

FieldPulse Software - Timesheets & Dispatch
FieldPulse Software - Invoices & Estimates
FieldPulse Software - Customer Management
FieldPulse Software - Scheduling
FieldPulse Software - Job Profitability

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Reviews of FieldPulse

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.7
Features
4.4
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Lou
Lou
Owner in US
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

I finally found what I was searching for!

5.0 4 years ago

Comments: So far so good!

Pros:

The features are great and they actually work! After trying every software on capterra and more, FieldPulse allowed me to stop looking and get back to business. As an owner/operator I'm able to access the features I need in the field as well as the desktop. All the features are there in addition to many customization options. And the support is second to none. I've been able to get a human at all hours of the day and they are dedicated to customer satisfaction. Getting set up was a breeze and the support team guided me every step of the way (when needed). A slick gui AND good functionality? I'll take it.

Cons:

It could be more customizable, but isn't too limited. There are certain features that I'd like to see that aren't currently present, but then again no one does it all. And any software that had these features certainly lacked in most others. The team is also very responsive and interested in user feature requests. Sure, it's got it's bugs here and there. But when I mention one, the team usually knows about it and are on it already. That, or it was user malfunction.

FieldPulse Response

4 years ago

Lou, thanks for taking the time to leave that review! We're inspired by business owners like you. So it means a lot to us when you note that our product is feature rich and still getting better. Cheers to your success! --Dennis Behrman | Head of Marketing

Jeff
Owner in US
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Fieldpulse changed the way we work

4.0 2 months ago New

Comments: Fieldpulse has been a game changer for Pro Pool Team. We were able to centralize all the different types of work and customers into one system, that our clients love. The support staff is amazing, especially Holly, who help work through several issues we had at the start up. You get real people who seem to really care about your success on the Fieldpulse platform.

Pros:

Fieldpulse was easy to set up and to get started. Fieldpulse is very flexible with the setup allowing us to customize our workflow for our industry. Our customers love the portal and the ease of making payment and tracking job history for their locations.

Cons:

We have had a few issues with the engage phone system, but Fieldpulse is continually improving the software.

Michael
Owner in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Unethical Company

1.0 2 weeks ago New

Comments: I would need app pages to describe the nightmare that this has been. There is a reason there is no feee trial and a reason it’s a year long commitment. Basically they promised me something 3 different times before I signed the contract that turned out not to be accurate. At first I asked for a solution only to be ignored. I would reach out for help. It would take days for anyone to respond and their response had no resolution. So I would reach out again and days or a week would go by without a response. Then I would get. Let me talk to my team. After a while of this I asked for a manager. Let’s just say 1 month later I have yet to speak to a Manager. They either ignore it or just lie. So now since they made assurances they did not keep I just want to be out of the contract because the software is useless to me. They said no. They want to hold me hostage and take my money for the next 11 months for a software I cannot use. Basically after you sign and get your onboarding you are on your own. I was supposed to get a customer success manager for help. Never did. Reached out multiple times asking why with no response. Any ethical company would just let me out of the contract so I can move on. They are not ethical. Do not sign this contract. You will be stuck. There are better options that are month to month

Pros:

Honestly nothing. Other software does everything better. Without a year long contract

Cons:

Customer service is non existent. Misleading Unethical Software is not what they say it is Integrations are terrible

Sheri
President in US
Design, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Outstanding Customer Support and Easy to Use

5.0 4 months ago

Pros:

For starters, FieldPulse customer support is outstanding! My Customer Success Specialist, [sensitive content hidden], promptly responds to all my inquiries. To me, great customer support is a priority, especially regarding the software I use to run my business. I've had bad experiences with companies who don't care much about their customers. So, seeing how attentive [sensitive content hidden] is to my needs is very refreshing. Secondly, the software is very easy to use. I was offered an onboarding/training call that I haven't done yet. But even without the training, I was able to hop in and start creating customers, estimates, and invoices in minutes. The very intuitive interface makes even a novice comfortable about using the system. I look forward to scheduling my training call to use all the features offered to help grow and manage my business.

Cons:

I guess one negative would be having to purchase add-ons to utilize the system fully. Having a business phone number tied into the system is a necessity. For that to happen with FieldPulse, you must purchase the Engage add-on, increasing the monthly cost. But with that said, they give you 5 new phone numbers and unlimited minutes and texts. Every correspondence is attached to the client dashboard. So now I use only one phone number to communicate with my clients instead of using FB Messenger, Instagram DMs, and personal text messages. It is much easier to keep track of everything this way. You can also port your existing phone number into the system if needed. Even with the extra monthly cost of the Engage add-on, FieldPulse is still cheaper than most other field management/CRM services available. So I guess the small increase in cost really isn't a negative after all.

Cecilio
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Polk County Soft Wash

5.0 6 months ago

Comments: Listen other platforms customer service at best is less than mediocre. You don't get one person reaching out, you have several people reaching wit patience and understanding. They want to know the way that you do things and then they walk you through the way your process can work in the platform not ounce not twice. But as many times as you need. Your success is theirs. Truly.

Pros:

FieldPulse checks 90% of all the boxes in almost any industry you are working.

Cons:

My work flow is different So it took an understanding of the software operations to make it work for me. And I'm being nit picky.