18 years helping British businesses
choose better software
FieldPulse
What is FieldPulse?
FieldPulse is an all-in-one business management solution for field service teams. Our software, coupled with our award-winning customer success team, empowers business owners, admin, and technicians in every aspect of their work. Our software includes standard FSM features like scheduling and dispatching, estimate and invoice management, and CRM, while also has more advanced tools like flat-rate pricebook, lead management, inventory management, and advanced reporting functionalities.
If you are struggling to keep up with admin work, feeling burdened by disorganized team communication, need to improve your customer's experience, or want to better understand your business's health, FieldPulse can help.
Customer Management
Scheduling & Dispatching
Estimates & Invoices
Timesheets
Customer Communications
Booking Portals
and much more...
Who Uses FieldPulse?
It caters to residential and commercial field service businesses and operators, including HVAC, electrical contractors, plumbing services, garage door specialists, locksmiths, and more.
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Reviews of FieldPulse
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I finally found what I was searching for!
Comments: So far so good!
Pros:
The features are great and they actually work! After trying every software on capterra and more, FieldPulse allowed me to stop looking and get back to business. As an owner/operator I'm able to access the features I need in the field as well as the desktop. All the features are there in addition to many customization options. And the support is second to none. I've been able to get a human at all hours of the day and they are dedicated to customer satisfaction. Getting set up was a breeze and the support team guided me every step of the way (when needed). A slick gui AND good functionality? I'll take it.
Cons:
It could be more customizable, but isn't too limited. There are certain features that I'd like to see that aren't currently present, but then again no one does it all. And any software that had these features certainly lacked in most others. The team is also very responsive and interested in user feature requests. Sure, it's got it's bugs here and there. But when I mention one, the team usually knows about it and are on it already. That, or it was user malfunction.
FieldPulse Response
5 years ago
Lou, thanks for taking the time to leave that review! We're inspired by business owners like you. So it means a lot to us when you note that our product is feature rich and still getting better. Cheers to your success! --Dennis Behrman | Head of Marketing
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Great Software
Comments: Overall, Fieldpulse has been great and has allowed us to serve our customers better than previously. We have looked at other service software companies and we still like Fieldpulse and we like that Fieldpulse are constantly upgrading and adding features to the platform, which tells me they are listening to their subscribers/customers!
Pros:
Ease of use. Great for small companies down to a 1 man company. Helps streamline operations
Cons:
3 small things. I wish we could add the 3% to an invoice or estimate even if were connected to QB. Secondly would be the ability to eithe integrate with a 3rd party price book. Its difficult/cumbersome for small companies to establish a full blown flat rate pricing book(s). lastly, subcontractor usage. Would like to see the ability to have sub oversight. Currently, they have to be a part of the platform which raises cost and they won't need consistent access to the platform. MAybe a hybrid that they have functionality only on assigned jobs...
FieldPulse Response
5 months ago
Hi Reginald, thank you for your feedback! We're glad FieldPulse has been a great fit for your business.
Glad it was the first one I tried
Comments: I have had a great experience with FieldPulse. I have started my business using it and it has helped me get ahead of the curve when it comes to adding customers and scheduling work. Also invoicing and accepting payments has been super easy as well
Pros:
Ability to schedule and add customers and payments all from my phone in the field
Cons:
Support can be difficult at times but when I do have a issue we can get it figured out even if it takes longer then I think it should
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Avoid Field Pulse
Comments: In short, over promise and under deliver. Other than the initial meeting with the sales rep, it was poor customer service. The FSM itself is very similar to other competitors like Housecall Pro, Jobber, and so on.
Pros:
The FSM seemed promising for our plumbing & heating business upon the sales presentation. QuickBooks integration was nice which was a must for us.
Cons:
The platform itself has glitches and is not that user friendly as Field Pulse sales rep made it seem. Was promised 3 training sessions to learn the platform but they only delivered on 1 training session with a fellow who's internet connection was so poor we didn't get much done. When I followed up on the other 2 training sessions I was told they would get back to me. I followed up on that, still nothing for the last 3 weeks. Now it has been over two weeks to hear back from their cancellation team. As a owner operator with only few employees, who has time to spent hours to learn a new system. My recommendation is keep looking.
FieldPulse Response
2 months ago
We’re disappointed to hear you had that experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when things don’t go as expected. To clarify, we did have a Customer Success Representative reach out to you in December to offer additional training. We also have a comprehensive Help Center with articles that can help guide you through the platform. We take feedback seriously, and we're always working on improving. As for your cancellation request, since you're under a year-long agreement, the process can sometimes take a bit more time. However, we do our best to keep communication clear and timely throughout, and we truly apologize for any delays you’ve experienced. If you need anything at all, please don't hesitate to reach out to our support team at [email protected]. We’re here for you and want to do whatever we can to help make this right. Thanks for your feedback, and we hope we can improve your experience moving forward.
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How FieldPulse Has Made My Life Better
Comments: Overall my experience has been good with Field Pulse because I'm still learning different aspects of the program. My Input Technician and Receptionist uses it more than I do, but I can do what I need to do with it.
Pros:
What I liked most about Field Pulse is the notifications you get each time there is a service and it also let your clients know that you have received it.
Cons:
The thing that I like least about Field Pulse is having to put my invoices on a usb drive to print multiple copies because my old system allowed for me to print them all at once without having to put them on a drive.
FieldPulse Response
5 months ago
Thank you for sharing how FieldPulse has helped streamline your work! We appreciate your feedback, Willie Anna.
