---
description: Discover the benefits and disadvantages of ReplyOne.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ReplyOne Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [ReplyOne](/software/153251/replyone)

# ReplyOne

Canonical: https://www.capterra.co.uk/software/153251/replyone

> Happy customers thanks to AI-based contact center software. ReplyOne analyzes queries and delivers suitable answers.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses ReplyOne?

Service Center, Call Center, Enterprise Response Management, Customer Care

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sematell
- **Founded**: 2000

## Commercial Context

- **Starting Price**: €55.00
- **Pricing model**: Per User
- **Pricing Details**: Unsere Leistungspakete starten bei 55 € für bis zu 30 Nutzern. Sie benötigen mehr Funktionen und Integrationen? Dann ist unser Enterprise-Paket genau das Richtige.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Available Countries**: Austria, Germany, Switzerland

## Features

- Agent Interface
- Automated Routing
- Chatbot
- Customisable Templates
- Dashboard
- Multi-Channel Data Collection
- Negative Feedback Management
- Queue Management
- Reporting/Analytics
- Text Analysis

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (862 reviews)
2. [Sobot](https://www.capterra.co.uk/software/1072329/Sobot) — 4.9/5 (92 reviews)
3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1755 reviews)
4. [Amazon Connect](https://www.capterra.co.uk/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
5. [HoduCC](https://www.capterra.co.uk/software/156136/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Zuverlässiger und langjähriger Partner" — 4.0/5

> **Son** | *5 June 2024* | Insurance | Recommendation rating: 7.0/10
> 
> **Pros**: Customizing-Anforderungen werden pragmatisch gelöst.
> 
> **Cons**: Gegenüber den PowerClient ist hat sich die Usability beim WebClient verschlechtert.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/153251/replyone)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/153251/replyone> |
| de-AT | <https://www.capterra.at/software/153251/replyone> |
| de-CH | <https://www.capterra.ch/software/153251/replyone> |
| en | <https://www.capterra.com/p/153251/ReplyOne/> |
| en-AE | <https://www.capterra.ae/software/153251/replyone> |
| en-AU | <https://www.capterra.com.au/software/153251/replyone> |
| en-CA | <https://www.capterra.ca/software/153251/replyone> |
| en-GB | <https://www.capterra.co.uk/software/153251/replyone> |
| en-IE | <https://www.capterra.ie/software/153251/replyone> |
| en-IL | <https://www.capterra.co.il/software/153251/replyone> |
| en-IN | <https://www.capterra.in/software/153251/replyone> |
| en-NZ | <https://www.capterra.co.nz/software/153251/replyone> |
| en-SG | <https://www.capterra.com.sg/software/153251/replyone> |
| en-ZA | <https://www.capterra.co.za/software/153251/replyone> |

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