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What is Connecteam?

Streamline team scheduling with Connecteam’s drag & drop employee scheduler. Assign weekly shifts with essential tasks, forms and checklists for efficient information sharing. Employees can easily access everything right from their phones, making Connecteam ideal for nondesk teams.

This user-friendly app includes recurring shifts, scheduling templates, shift swaps, time off requests, employee time clock, and direct integrations with Gusto, QuickBooks, Zero & Paychex to simplify payroll process.

Who Uses Connecteam?

Connecteam is designed to meet the needs of those in non-desk industries, like construction, healthcare, and retail. The app is ideal for businesses who want to improve & simplify team management.

Where can Connecteam be deployed?

Cloud-based
On-premise

About the vendor

  • Connecteam
  • Located in New York, US
  • Founded in 2015

Connecteam support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 218 others

Languages

Arabic, Chinese, Croatian, Danish, Dutch and 13 others

Connecteam pricing

Starting Price:

US$29.00/month
  • Yes, has free trial
  • Yes, has free version

Connecteam has a free version and offers a free trial. Connecteam paid version starts at US$29.00/month.

Pricing plans get a free trial

About the vendor

  • Connecteam
  • Located in New York, US
  • Founded in 2015

Connecteam support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 218 others

Languages

Arabic, Chinese, Croatian, Danish, Dutch and 13 others

Connecteam videos and images

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Features of Connecteam

  • 360 Degree Feedback
  • @mentions
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Add & Edit Photos
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Automated Scheduling
  • Availability Management
  • Benchmarking
  • Billable & Non-Billable Hours
  • Business Process Automation
  • Calendar Management
  • Calendar Sync
  • Candidate Management
  • Capacity Planning
  • Cataloguing/Categorisation
  • Chat/Messaging
  • Clock In/Out
  • Collaboration Tools
  • Comment Library
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Contact Database
  • Content Library
  • Content Management
  • Course Authoring
  • Course Management
  • Course Publishing
  • Course Tracking
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Directory Listing Management
  • Discussions/Forums
  • Dispatch Management
  • Document Capture
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Database
  • Employee Directory
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Scheduling
  • Employee Time Tracking
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Facility Asset Management
  • Facility Scheduling
  • Feedback Management
  • File Sharing
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Gamification
  • Geofencing
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Historical Reporting
  • Ideation
  • Incident Management
  • Interactive Learning
  • Job Management
  • Job Posting
  • Knowledge Base Management
  • Knowledge Management
  • Layout & Design
  • Learning Management
  • Leave Policy Management
  • Leave Tracking
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Directory
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Mobile Time Tracking
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Onboarding
  • Online Booking
  • Online Time Clock
  • Online Time Tracking Software
  • Overtime Calculation
  • Payroll Management
  • Peer-to-Peer Recognition
  • Performance Management
  • Performance Metrics
  • Preventive Maintenance
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Tracking
  • Project Time Tracking
  • Pulse Surveys
  • Punch card
  • Question Library
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Resource Management
  • Rich Text Editor
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Scoring
  • Search/Filter
  • Self Service Portal
  • Service History
  • Shift Swapping
  • Sick Leave Tracking
  • Single Sign On
  • Skills Tracking
  • Social Learning
  • Status Tracking
  • Sub-Task Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Editing
  • Task Management
  • Technician Management
  • Template Management
  • Templates
  • Test/Quiz Creation
  • Text Editing
  • Third-Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Touch Screen
  • Training Management
  • Transcripts/Chat History
  • Transportation Management
  • Trend Analysis
  • Unified Directory
  • Usage Tracking/Analytics
  • User Management
  • Vacation/Leave Tracking
  • Vehicle Tracking
  • Vendor Management
  • Virtual Keyboard
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

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Reviews of Connecteam

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.9
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
80%
4
18%
3
1%
2
1%
Sofwane
Sofwane
Multimedia in United Arab Emirates
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Efficient Employee Management Made Easy with Connecteam

5.0 12 months ago

Comments: My overall experience with Connecteam has been highly positive. The platform has truly transformed the way I manage my team and has greatly improved productivity within my business.From the moment I started using Connecteam, I was impressed by its user-friendly interface and intuitive design. Navigating through the platform and accessing its various features was effortless, both on the web interface and the mobile app. This ease of use made the onboarding process smooth for me and my team.Connecteam's comprehensive range of features impressed me the most. The platform covers all aspects of employee management, from time tracking and shift scheduling to task management and communication tools. I found the time tracking and shift scheduling features particularly useful in ensuring proper staffing and simplifying payroll management. The task management feature improved collaboration and boosted productivity within my team.The communication tools provided by Connecteam have been invaluable. The chat feature allows for instant and seamless communication between team members, reducing the need for lengthy email exchanges or in-person meetings. The announcement feature also enables me to share important updates and information with the entire team instantly.Connecteam's customization options have allowed me to tailor the platform to fit my specific business needs. Creating customized forms, checklists, and reports has been immensely helpful in collecting and managing data th

Pros:

From time tracking and shift scheduling to task management and communication tools, Connecteam offered a complete solution for optimizing team productivity.The platform's ease of use was also a standout feature. Setting up and navigating through Connecteam was seamless, both on the web interface and the mobile app. It made it effortless for me and my team to adopt and utilize the platform effectively.Additionally, Connecteam's customization options were highly beneficial. I could tailor the platform to suit my specific business needs by creating customized forms, checklists, and reports. This flexibility allowed me to collect and manage the data that was most relevant to my operations.The customer support provided by Connecteam was exceptional. Whenever I had questions or concerns, their support team responded promptly with helpful solutions. Their knowledge and friendliness made the overall experience even more positive.Overall, Connecteam's comprehensive features, user-friendly interface, customization options, and excellent customer support were the aspects that I liked the most. It truly revolutionized the way I managed my team and enhanced productivity within my business.

Cons:

While my overall experience with Connecteam was highly positive, there were a few aspects that I found could be improved.Firstly, the pricing structure of Connecteam could be a bit more transparent. Although the platform offers different pricing plans, the details regarding the exact cost and included features were not always clear upfront. It would be beneficial to have more transparent and easily accessible information about the pricing options available.Secondly, while Connecteam provides a wide range of features, some users might find that certain advanced functionalities are missing. Depending on specific business needs, there could be a desire for additional features or more advanced integrations with other software systems. Expanding the range of features and integrations could further enhance the platform's capabilities and appeal to a wider range of businesses.Lastly, while the customer support provided by Connecteam was generally excellent, there were occasional instances where response times could have been quicker. Although these instances were rare, having faster response times to inquiries or support requests would further improve the overall customer experience.Despite these minor areas for improvement, it is important to note that they did not significantly hinder my overall positive experience with Connecteam. The platform's strengths in comprehensive functionality, ease of use, and customization options far outweighed these minor drawbacks.Overall,

Connecteam Response

11 months ago

Sofwane, WOW! This is the most detailed review we've ever read, thank you so much for putting the time to write it, we highly appreciate it! We're glad to hear Connecteam has changed the way you manage your business as you can do much more, from the same place, effortlessly :) As for adding more capabilities and integration to the platform, you can count on us that we're on it :) Connecteam is a never-ending idea and we improve it week by week :) Stay tuned for new releases as we have plenty of them coming very soon! Thanks again for your amazing, detailed feedback, we appreciate it very much :) If you have more ideas for improvements, please email us at [email protected] so we can connect and hear more, share our roadmap with you, and get your feedback :) Thanks!

Renee
Safety Officer in Canada
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Connecteam streamlines your time tracking, and keeps your team connected!

5.0 2 months ago New

Comments: Overall we are very happy to be using Connecteam and our staff all agree it has made things much easier. From time tracking, to job briefings, milage reports, and gathering documents, there is nothing you cant do on Connecteam!

Pros:

Connecteam's time tracking is amazing! To be able to select from multiple jobs and sub-jobs, add notes, and even attachments such as milage, meals, hotels etc, it keeps our time tracking streamlined and simple. This helps our accounting department to be able to invoice for the exact amount of time spent at each clients facility, and gives a large overview of exactly where and what our staff was doing.

Cons:

Occasionally the app crashes, and it makes it difficult for our staff to sign in/out for the day. It is rare, but when it does happen, it causes a disturbance.

Connecteam Response

last month

That's great to hear! Thank you so much for your review! As for app crashes - that shouldn't happen at all. If that issue persists, please contact our team at [email protected] so we can take a closer look at that :) Thanks again for recommending Connecteam! ❤️

Josh
Dean of Students in US
Entertainment, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Buyer beware (you get what you pay for!)

2.0 last year

Comments: Their "customer service" is all online through chat, and they will always "put in a fix" and then expect you to go read some stupid newsletter to see if the fix has been implemented. They can't seem to see anything from their end as well, so they're constantly asking me for screenshots or videos of the issues. Their managers don't seem to care either. I had a video chat with one to discuss a bunch of the time-eating features, he didn't take any notes and only seemed interested in one thing that "should've been working," and still doesn't. They clearly don't care that their product is sub-par.

Pros:

The employee use and ease is great. They love it. I hate it as the person who has to put things in, it's so un-intuitive and I spend WAY to much time scheduling.

Cons:

They've clearly not done good product testing in this program, simples tasks like right-clicks and basic functions just aren't there. It's A LOT of mouse clicks to schedule anything. It is sold as a time saving program, but it's not, and I consider myself pretty tech-savvy. It's just very not user-friendly.

Alternatives Considered: Visual Planning

Reasons for Switching to Connecteam: Price, but again, you get what you pay for I guess.

Connecteam Response

last year

Thank you for your feedback, Josh. We're sorry to hear you have such negative feelings about the platform and would like to improve as much as we can. As for the schedule - did you try to have a live meeting with your account manager? That can help us understand what's important for you when scheduling your team, and advise on the best tools to do that (templates, open shifts, repetitions, etc.). As for the customer service you've received, the reason the team asks for screenshots or videos is in order to identify the problem. If it's a technical issue that's not happening in all accounts, it means we can't reproduce it. If we can't reproduce it, we can't understand what needs to be fixed. While this can be annoying, it's important so we can help. If it's not a technical issue, we need to understand exactly what you're doing in order to advise. My name is Chen and I'm from the product team. If you'd like to talk to me directly, please email me at [email protected]. Thanks!

Mark
Patrol Sergeant in US
Law Enforcement, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Little Police Department gets a Big help

4.0 7 months ago

Comments: The initial implementation was rocky, but as we used it and learned what it was capable of and what features were being added it has become an invaluable tool we use every day.

Pros:

Connecteam was easy to set up and deploy. The changes and improvements that came over the last year and a half or so were timely and (with 1 exception that was only an issue for about a month) improved the value of the program greatly.

Cons:

There is a bit of a learning curve for people who are not used to using an app for scheduling ( I still have officers calling me to make changes on the schedule they have permission to do). There are some training videos now, but initially it was a "learn as you go" program. I still don't know all the uses that the features we pay for can do.

Alternatives Considered: 7shifts, Sling and Homebase

Reasons for Switching to Connecteam: Honestly it was the only app that allowed for a shift to repeat every 32 days (which was the length of the cycle on the 4on/4off-2weeks days/2weeks nights schedule we were using at the time. That function has since been removed, and we needed it for a while, but I was able to use Excel to bridge the gap for a few months until we needed to adapt our schedule due to manpower changes.

Connecteam Response

6 months ago

Thanks for your feedback and recommendation of Connecteam! If you're looking for some tips or 1-on-1 training with our team, please don't hesitate to reach out to us at [email protected] :) Thank you!

Heather
General Manager in US
Facilities Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A gamechanger for me as a General Manager

5.0 8 months ago

Comments: Connecteam has helped with managing our employee work time and scheduling tremendously. I have slowly implemented more and more features to benefit our company as a whole and I have been extremely happy with what I have implemented so far. The customer service has always been outstanding!!! Any time I have a question, they have been ready and willing to help me to the best of their ability. I am never disappointed in their service. Even if my question is not answered exactly as I had hoped, they have always offered solutions. Customer service with Connecteam is TOP NOTCH!

Pros:

Connecteam is helped my company handle employee timesheets. We previously did timesheets by hand and there were multiple human errors. It was very time-consuming for me. Connecteam has significantly increased our efficiency and improved my ability to prioritize other responsibilites. Implementing the application was a challenge only because our staff was resisting the change. Once they understood the ease, we were able to implement easily.

Cons:

There have been some small features that I have desired in my use of this platform, but nothing major. A little more customization with the scheduling would be nice. I have had to find work-arounds to fit our business - but it has worked out. I would like to be able to create a pdf of a schedule before it is published. Again, I have found alternatives to make it work.

Alternatives Considered: Lattice and Swept

Reasons for Choosing Connecteam: Connecteam seemed to fit better with our company and the goals we were looking to accomplish.

Switched From: Homebase

Reasons for Switching to Connecteam: Price and features played a role in my decision.

Connecteam Response

7 months ago

Thank you so much for your review! It's amazing to hear how you improved your business operations and payroll process while introducing your team to an easier, more capable solution. It also shows a lot of character of you as a manager, as you managed this change amongst your team, heard their concerns, and implemented it successfully 👏 As for printing the schedule to a PDF, that's definitely a feature you already have in Connecteam! Simply access your schedule > actions > print week 🤗 If there's anything else we can do for you, you know where to find us :) Thanks again for recommending Connecetam and sharing your success story!

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