--- description: Discover the benefits and disadvantages of Birdeye. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.co.uk/software/152997/birdeye Page: 1 / 29\ Next: [Next page](https://www.capterra.co.uk/software/152997/birdeye?page=2) > AI Agents for Multi-Location Brands > > Verdict: Rated **4.7/5** by 704 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Birdeye? Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 704 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Automated Responses - Campaign Scheduling - Chat/Messaging - Chatbot - Collaboration Tools - Competitive Analysis - Content Management - Customer Experience Management - Customer History - Customisable Forms - Customisable Questions - Customisable Templates - Dashboard - Email Marketing - Engagement Tracking - Feedback Management - Keyword Tracking - Knowledge Base Management - Live Chat - Mass Texting - Message Personalisation - Mobile Access - Mobile Payments - Monitoring - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Negative Feedback Management - Performance Metrics - Post Scheduling - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Reputation Management - Response Management - Review Monitoring - Review Notification - Review Request - SEO Audit - SEO Management - Scheduled Messaging - Search/Filter - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - Visual Analytics ... and 43 more features ## Integrations (113 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 98 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Content Creation Platforms](https://www.capterra.co.uk/directory/34829/ai-content-generation-platforms/software) ## Related Categories - [AI Content Creation Platforms](https://www.capterra.co.uk/directory/34829/ai-content-generation-platforms/software) - [Reputation Management Software](https://www.capterra.co.uk/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.co.uk/directory/31024/review-management/software) - [AI Marketing Tools](https://www.capterra.co.uk/directory/34136/ai-marketing-tools/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) ## Alternatives 1. [Brand24](https://www.capterra.co.uk/software/149054/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.capterra.co.uk/software/169618/trustpilot) — 4.5/5 (1205 reviews) 3. [ReputationStacker](https://www.capterra.co.uk/software/160682/reputationstacker) — 4.9/5 (46 reviews) 4. [GiveMe5.ai](https://www.capterra.co.uk/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.capterra.co.uk/software/121701/hootsuite) — 4.4/5 (3799 reviews) ## Reviews ### "Good for managing online reputation" — 5.0/5 > **Isla** | *11 April 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. > > **Cons**: Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. ----- ### "Birdeye Review" — 4.0/5 > **Kiran** | *20 September 2024* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Birdeye is AI powered \& has a good user reputation. It has a 30 day free trial with no credit card needed. I found it easy to use. > > **Cons**: I found it has integration issues. There was missing features. > > Its helpful that you can post \& schedule everything for all your social media sites. I liked the all in one dashboard. The customer support was good. ----- ### "Great software for any small business" — 5.0/5 > **Shrina** | *28 March 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. > > **Cons**: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both > > My overall experience has been great and I would highly recommend it ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 May 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Cons**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 August 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Cons**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- Page: 1 / 29\ Next: [Next page](https://www.capterra.co.uk/software/152997/birdeye?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152997/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data