Who Uses This Software?

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.

Average Ratings

264 reviews
  • Overall 4.8 / 5
  • Ease of Use 4.8 / 5
  • Customer Service 4.8 / 5
  • Features 4.8 / 5
  • Value for Money 4.6 / 5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • BirdEye
  • http://birdeye.com/
  • Founded 2012

About BirdEye

Get authentic reviews, manage and monitor reviews on 150+ sites, and get the data you need to improve customer experience. BirdEye helps businesses collect customer feedback and leverage them for growth in an easy-to-use, all-in-one dashboard. BirdEye gives you everything you need to be found, be chosen and be the best business.

BirdEye Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Canned Responses
  • Customisable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

BirdEye Most Helpful Reviews

Experience Management through BirdEye is an awesome experience

Reviewed on 07/05/2019
Verified Reviewer
Co-Founder
Computer Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Decision making is now done with data. The data tells us what needs to change. That makes things easy.

Pros: BirdEye has made experience management a wonderful experience. We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape. It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc... Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve.

Cons: Switching from setup to campaigns could be easier.

Terrific Business Software

Reviewed on 07/05/2019
Nicole B.
Social Media and Marketing Manager
Medical Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you.

Pros: Review organization and management. Internet scanning for reviews.

Cons: I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!

Vendor Response

by BirdEye on 08/05/2019

Hi Mary,

We are sorry about the FB profile changing! Good news is you can now manage all that within the dashboard, but I totally understand the frustration and glad you got it back to what you wanted quickly! By the way, Flower Mound Dental is one of our favorites!! Thanks for all the recommendations! Don't forget to fill out the referral form so we can pay you for all your referrals! The form is on the website or on the login screen :-).

Are you the best ?

Reviewed on 20/01/2019
Lisa S.
Office mangaer
Medical Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don’t because people will tell you but maybe that’s good too and then you’ll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought 😉

Pros: The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .

Cons: There is nothing that I don’t like about the software really

Why walk if you can fly!!!! Use Birdeye

Reviewed on 10/01/2019
Fadia S.
Office Manager
Hospital & Health Care, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions.

Pros: The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Cons: I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick.
I wish I knew about Birdeye sooner. The sky will be the limit

Vendor Response

by BirdEye on 11/01/2019

Fadia, thanks so much for your great feedback. We love that you are benefiting so much from using BirdEye! Sky is definitely the limit for your practice! We're honored you consider BirdEye "one of hte best investments" for your practice! Thanks for being a BirdEye customer!

Amazing Service!

Reviewed on 19/09/2019
Ashley M.
OFFICE MANAGER
Insurance, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: So far we are happy with the service BirdEye provides to our office. We have been working with BirdEye for almost a year now and our reviews have tripled. We had trouble receiving any feedback previously and really wanted a company that can initiate the patient into writing a review good or bad so we can move forward accordingly and with the help of BirdEye getting a review has been an amazing experience form start to finish.

Pros: What I like most about BirdEye is the fact that they are always available to help out immediately! You can reach out and almost instantly one of their representatives are available to answer any questions or concerns you may have.

Cons: BirdEye has been a pleasure! So far so good.

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