Birdeye

Best choice for review management platforms

Comments: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Alternatives Considered: Sprout Social, Trustpilot and Podium

Reasons for Switching to Birdeye: We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.

Easy to use and great support!

Pros:

It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic.

Cons:

I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading.

Over charged over promised bait and switch, deceit, and non stop billing issues!

Comments: I lost money by using BirdEye and they still wont fix the issues!

Pros:

The ability to get more reviews on google

Cons:

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

Alternatives Considered: Swell and Podium

Reasons for Choosing Birdeye: They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Reasons for Switching to Birdeye: They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Birdeye is Awesome

Comments: I am hoping to grow our reviews and therefore grow our presence and finally get the recognition we have worked so hard for. With Birdeyes help I am hoping to triple our customer base.

Pros:

Everything is in one place & So far the staff has been extremely helpful in helping me get set up.

Cons:

Honestly, I do not have any cons as of right now.

Alternatives Considered: Broadly and Podium

Reasons for Switching to Birdeye: A lot of comparison sites that list pros and cons fell in your favor. I went with my gut ultimately.

Birdseye is great for patient engagement!

Comments: Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.

Pros:

The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.

Cons:

As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.