BirdEye

BirdEye

by BirdEye

Who Uses This Software?

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.

Average Ratings

274 reviews
  • Overall 4.8/5
  • Ease of Use 4.8/5
  • Customer Service 4.8/5
  • Features 4.7/5
  • Value for Money 4.6/5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • BirdEye
  • http://birdeye.com/
  • Founded 2012

About BirdEye

Get authentic reviews, manage and monitor reviews on 150+ sites, and get the data you need to improve customer experience. BirdEye helps businesses collect customer feedback and leverage them for growth in an easy-to-use, all-in-one dashboard. BirdEye gives you everything you need to be found, be chosen and be the best business.

BirdEye Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Canned Responses
  • Customisable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

BirdEye Most Helpful Reviews

Are you the best ?

Reviewed on 20/01/2019
Lisa S.
Office mangaer
Medical Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don’t because people will tell you but maybe that’s good too and then you’ll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought 😉

Pros: The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .

Cons: There is nothing that I don’t like about the software really

Great to get real time compliments via facebook and google from customers! our managers love it.

Reviewed on 24/09/2019
John regan W.
Marketing Director
Real Estate, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: fantastic. Everyone is personalable and knowledgeable.

Pros: The real time alerts, when a customer rates us on Google!

Cons: It was a bit slow to intergrate with our self storage software.

Reviews with BirdEye

Reviewed on 21/11/2019
Cheryl K.
Office Manager
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: very important to reach our patients and Birdeye allows us to text message.

Pros: We like Birdeye for the ease of reviews sent to our patients. We like how it populates to our website. Birdeye sends any reports on how successful we are on Google, Facebook and Yelp. They also respond quickly if a negative review appears. The text messaging is very helpful on a day to day basis to reach our patients.

Cons: I would like to see the software intergrate with our dental software Dentrix, so we may see multiple families due for treatment and or exams and account balances

Amazing Service!

Reviewed on 19/09/2019
Ashley M.
OFFICE MANAGER
Insurance, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: So far we are happy with the service BirdEye provides to our office. We have been working with BirdEye for almost a year now and our reviews have tripled. We had trouble receiving any feedback previously and really wanted a company that can initiate the patient into writing a review good or bad so we can move forward accordingly and with the help of BirdEye getting a review has been an amazing experience form start to finish.

Pros: What I like most about BirdEye is the fact that they are always available to help out immediately! You can reach out and almost instantly one of their representatives are available to answer any questions or concerns you may have.

Cons: BirdEye has been a pleasure! So far so good.

BirdEye is Perfect At One Thing, Bad Pricing

Reviewed on 01/10/2019
Christopher B.
Dental Hygienist
Medical Practice, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
3/5
Overall
5/5
Ease of Use
3/5
Features & Functionality
5/5
Customer Support
1/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: As stated above, my office selected BirdEye to boost our online reviews and online presence, in which, BirdEye perfectly pulled that off. Our office reviews skyrocketed thanks to BirdEye. My office stopped using BirdEye when we discovered another product for a much lower price point with more features.

Pros: BirdEye integrates with your dental software and helped our office boost our reviews on Facebook, Google, and all other social media sites. At the end of the business day, BirdEye texts all of our patients and gives them a route to easily post reviews about their office visit, which absolutely helped us gain reviews and online presence. The best part about this software is the dashboard that allows users to see review statistics. The customer service for this company is excellent.

Cons: The pricing. The pricing for BirdEye is way too expensive for the features provided.

Vendor Response

by BirdEye on 05/10/2019

Hi Christopher, We're happy to hear your office skyrocked with BirdEye! And thanks for the compliment to the customer service! There is no software that has more features to cost than BirdEye. We're sorry you left us. We'd love to reconnect to start getting you more Google reviews and also get the reviews back on your website and social media.

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