What is Birdeye?

Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Who Uses Birdeye?

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.

Where can Birdeye be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Birdeye
  • Located in Palo Alto, US
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Mexico, New Zealand, Puerto Rico and 1 others

Languages

English

Birdeye pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Birdeye does not have a free version but does offer a free trial.

Pricing plans

About the vendor

  • Birdeye
  • Located in Palo Alto, US
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Mexico, New Zealand, Puerto Rico and 1 others

Languages

English

Birdeye videos and images

Birdeye Software - Dashboard - Gives you an overview of your online reputation
Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
View 6 more
Birdeye video
Birdeye Software - Dashboard - Gives you an overview of your online reputation
Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action

Features of Birdeye

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Contact Management
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Human Handover
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Qualification
  • Live Chat
  • MMS
  • Mass Texting
  • Mobile Access
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Question Branching
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Audit
  • SEO Management
  • Scheduled Messaging
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customisation
  • Virtual Assistant
  • Web Tracking
  • Website Monitoring
  • Website Visitor Tracking

Alternatives to Birdeye

Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience.
Mass SMS Text Messaging services. Great for sending bulk text messages, appointment reminders, coupons, sales, and more.
Deliver business-critical PIN codes, notifications, and marketing messages right into your customer's hands. Learn more about Messente
Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive Learn more about Nicereply
Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
Website optimization tools used by 300,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan. Learn more about Lucky Orange
NiceJob is a reputation marketing platform designed to help businesses get more reviews, referrals, and sales.
Yotpo is a leading eCommerce marketing platform with data-driven, integrated solutions for reviews, loyalty, SMS marketing, and more. Learn more about Yotpo
Sprout Social offers social media engagement, publishing, analytics, listening and reporting solutions for leading agencies and brands.

Reviews of Birdeye

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.7
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nick F.
Nick F.
CEO in Canada
Verified LinkedIn User
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Best choice for review management platforms

5 2 years ago

Comments: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Alternatives Considered: Sprout Social, Trustpilot and Podium

Reasons for Switching to Birdeye: We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.

BirdEye Response

2 years ago

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Miranda B.
Client Strategy Specialist in US
Marketing & Advertising, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to use and great support!

5 last month New

Pros:

It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic.

Cons:

I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading.

Birdeye Response

2 weeks ago

Hi Miranda! Thanks so much for choosing Birdeye! We appreciate the partnership!

Peter S.
Co-Founder in US
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Over charged over promised bait and switch, deceit, and non stop billing issues!

3 7 months ago

Comments: I lost money by using BirdEye and they still wont fix the issues!

Pros:

The ability to get more reviews on google

Cons:

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

Alternatives Considered: Swell and Podium

Reasons for Choosing Birdeye: They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Reasons for Switching to Birdeye: They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Monique F.
Marketing Director in US
Oil & Energy, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Birdeye is Awesome

5 3 months ago

Comments: I am hoping to grow our reviews and therefore grow our presence and finally get the recognition we have worked so hard for. With Birdeyes help I am hoping to triple our customer base.

Pros:

Everything is in one place & So far the staff has been extremely helpful in helping me get set up.

Cons:

Honestly, I do not have any cons as of right now.

Alternatives Considered: Broadly and Podium

Reasons for Switching to Birdeye: A lot of comparison sites that list pros and cons fell in your favor. I went with my gut ultimately.

Birdeye Response

3 months ago

Hi Monique! We look forward to your future success with us! Thanks for choosing Birdeye!

Evan C.
Director of Patient Engagement in US
Mental Health Care, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Birdseye is great for patient engagement!

4 2 weeks ago New

Comments: Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.

Pros:

The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.

Cons:

As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.