--- description: Discover the benefits and disadvantages of ServiceNow. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.co.uk/software/152871/servicenow Page: 1 / 15\ Next: [Next page](https://www.capterra.co.uk/software/152871/servicenow?page=2) > CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. > > Verdict: Rated **4.5/5** by 344 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow? ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 344 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Automated Routing - CRM - Capacity Management - Change Management - Compliance Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard - Data Visualisation - Drag & Drop - Financial Management - Graphical User Interface - HR Management - IT Asset Management - IT Asset Tracking - IT Reporting - Integrated Business Operations - Integrated Development Environment - Inventory Management - Issue Auditing - Knowledge Base Management - License Management - Macros/Templated Responses - Performance Metrics - Performance Monitoring - Prioritisation - Project Management - Relationship Mapping - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management - Version Control - Workflow Management ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.capterra.co.uk/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.co.uk/directory/30532/business-management/software) - [Cloud Integration Software](https://www.capterra.co.uk/directory/30852/cloud-management/software) - [App Development Software](https://www.capterra.co.uk/directory/30082/application-development/software) - [ERP Systems](https://www.capterra.co.uk/directory/9/enterprise-resource-planning/software) - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *29 March 2026* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **Cons**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- ### "SNOW in busines" — 4.0/5 > **Khris** | *14 March 2025* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: It gave clear ownership and incident timing/escalation points - multi level service measurement as it got escalated. > > **Cons**: I found that businesses tended to put there own portal on the top which prevented all the features and visibility of service now showing through. It SNOW allowed greater customimisation of its displayed words/icons then i dont think we would have needed our own landing page which then integrated into snow. > > Overall its been easy to use for me, i know others have said it didnt have all the technical functions they wanted but for me it met the use case. ----- ### "Effective and easy to use" — 5.0/5 > **Prachi** | *15 June 2025* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Extremely easy to use with possibilities of configuring workflows as required by client organisation processes. > > **Cons**: It needs some level of technical expertise for setup. Sometimes cost can seem prohibitive for clients. > > Effective and easy to use interface, with the ability to configure workflows to suit varying processes. ----- ### "IT Ticket management at it best" — 4.0/5 > **Joshua** | *25 September 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and integration with other app is seamless > > **Cons**: The ability to integrate it with PagerDuty to send out Priority One alerts as they are raised by the customer is amazing. > > my overall experience using service now has been fair enough generally ----- ### "Good product but alot of features are paywalled" — 5.0/5 > **Lewis** | *13 August 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use. Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service. > > **Cons**: Not all features are available with the base packages, you need to buy more and more to unlock the full service ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.uk/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data