--- description: Discover the benefits and disadvantages of ServiceNow. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.co.uk/software/152871/servicenow Page: 1 / 16\ Next: [Next page](https://www.capterra.co.uk/software/152871/servicenow?page=2) > CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. > > Verdict: Rated **4.5/5** by 361 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow? ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 361 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Automated Routing - CRM - Capacity Management - Change Management - Chatbot - Compliance Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard - Data Import/Export - Data Visualisation - Drag & Drop - Financial Management - Graphical User Interface - HR Management - IT Asset Management - IT Asset Tracking - IT Reporting - Integrated Business Operations - Integrated Development Environment - Inventory Management - Issue Auditing - Knowledge Base Management - License Management - Macros/Templated Responses - Monitoring - Performance Metrics - Performance Monitoring - Prioritisation - Project Management - Relationship Mapping - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management - Version Control - Workflow Management ## Integrations (95 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx - Coda ... and 80 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.capterra.co.uk/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.co.uk/directory/30532/business-management/software) - [Cloud Integration Software](https://www.capterra.co.uk/directory/30852/cloud-management/software) - [App Development Software](https://www.capterra.co.uk/directory/30082/application-development/software) - [ERP Systems](https://www.capterra.co.uk/directory/9/enterprise-resource-planning/software) - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (523 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *29 March 2026* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **Cons**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- ### "Solid Incident Tool After Two Years" — 5.0/5 > **Jessica** | *27 September 2026* | Broadcast Media | Recommendation rating: 8.0/10 > > **Pros**: The Incident Management workflow automates ticket triage; the built‑in knowledge base integration cuts resolution time. I love how the dashboard pulls SLA metrics in real time, so I can spot bottlenecks before they hit the customer. > > **Cons**: The learning curve for the custom scripting in the Flow Designer can be steep and the documentation sometimes lags behind new releases. It took a couple of weeks to get the automation scripts right, which slowed our rollout. > > I’ve been using ServiceNow’s Incident Management for a while, and the auto‑assignment rules cut my ticket triage time in half. When a new issue pops up, the system pushes it to the right team based on priority and skill set, and the SLA timers keep everyone on track. It’s become a lifesaver in daily ops. ----- ### "A powerful platform for managing corporate service requests" — 4.0/5 > **Adam** | *30 September 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The central service catalogue makes it easier to identify the correct request type and provide the information needed by the relevant support team. I also value being able to monitor progress, review updates and respond to questions within the same record. The platform is flexible enough to support requests and approvals across multiple corporate functions, creating a more consistent experience for employees. We use this weekly in our company wide support cases review. > > **Cons**: The number of categories, forms and navigation options can occasionally make it difficult to find the correct service. Search results are not always as precise as expected, particularly when similar request types exist. Some forms also request more information than appears necessary, and the experience can become frustrating when tickets are transferred between teams without a clear explanation. > > ServiceNow provides a structured and reliable way to submit, manage and track IT service requests. It replaces informal email-based processes with consistent workflows, giving users clear reference numbers, status updates and a record of previous activity. ----- ### "Effective ticketing tool" — 5.0/5 > **Prachi** | *23 April 2026* | Management Consulting | Recommendation rating: 3.0/10 > > **Pros**: Supports setting up of complex workflows quite well. Good in integration with other tools like Microsoft Teams, Exchange. > > **Cons**: Best suited for larger organisations. Some teams may require investing additional effort into training for ease of use. > > Effective ticketing tool to support delegation and task management within large teams with complex workflows. ----- ### "Good overview of technical duties" — 5.0/5 > **Suzanne** | *10 June 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: An easy to use technical service provider to log faults and issues. Can overview the progress and developments > > **Cons**: Would be useful if regular email or notifications were pushed by the system to keep abreast of the outstanding IT issues. > > Useful dashboard provides updates on outstanding IT issues reported and raised. Can add commentary and liaise on ongoing issues. ----- Page: 1 / 16\ Next: [Next page](https://www.capterra.co.uk/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data