Who Uses SWITCH.CM?

Small and medium properties, from apartment owners to boutique hotels, hostels and guest houses.

What Is SWITCH.CM?

Switch.cm is the worlds most affordable Hospitality System Solution.
The award-winning, cloud-based platform automates online bookings, saves you time and offers essential operational functions to your hospitality business.
Switch.cm is an all-in-one system because it includes Channel Management, Property Management System, Automatic Billing, Booking Engine, Housekeeping and other additional functions for your to run your property easily.

SWITCH.CM Details

Flymya

http://switch.cm/

Founded 2014

SWITCH.CM Pricing Overview

SWITCH.CM has a free version and offers a free trial. SWITCH.CM paid version starts at US$9.00/month.

Starting Price

US$9.00/month
See pricing details

Pricing Details

Per property account, unlimited users. 2 months Free trial

Free Version

Yes

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

SWITCH.CM Features

Channel Management Software
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimisation
Private Rooms
Reputation Management
Reservations Management

SWITCH.CM Reviews for UK Users

Showing 5 of 46 reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.6/5
Features
4.3/5
Value for Money
4.8/5
Erdis D.
Owner
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 09/01/2018

"basically, It's swiss knife PMS, all in one for every need of any size property."

Pros: We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self.
Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season.

Cons: I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements.

  • Reviewer Source 
  • Reviewed on 09/01/2018
Yan naing L.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/02/2020

"Very helpful software. Has great potential to even get better. "

Comments: I had a great experience from the start till now. [SENSITIVE CONTENT HIDDEN] who helped me on using this channel manager is very very helpful. She’s willing to help anytime I called her. She’s very professional and thoughtful for the customer! I would definitely recommend this to anyone who’s looking to use channel manager.

Pros: Ease of use. Easy to learn. The included features are useful. Customer service is great and very helpful. Easy to navigate.

Cons: Mobile version could improve a lot.
It takes some times to load up the data and it’s quite irritating when the guests are in rush. Making group reservation of about 10+ process is very painful as it took so long to finish it. Making group reservation needs to improve a lot better than current setup. The included housekeeping feature has great potential to be useful. Dev should check it and makes changes so that it will be useful.

Vendor Response

by Flymya on 03/03/2020

Thank you very very much for your insightful feedback! Some of the things you mentioned are already in our Road Map for 2020, others for 2021.

Thanks again for choosing Switch.

  • Reviewer Source 
  • Reviewed on 29/02/2020
Alison S.
Publican
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/06/2020

"Easy to navigate"

Comments: It's important to have an overall electronic manager managing your OTA, stops having to explain to customers that they are double booked!

Pros: It's pretty easy to navigate around the software, I spent some time on the site to familiarise myself, once I had that clear it all became quite clear.

Cons: Would be nice to get a search button as sometimes information is not always in the most logical place.

Vendor Response

by Flymya on 29/06/2020

Hi Alison! Thank you for leaving us a review. We appreciate your time out sharing your experience with us.
You can always search a particular reservation using the search bar at the top left corner of the calendar.

  • Reviewer Source 
  • Reviewed on 24/06/2020
Aye mya S.
GM
Hospitality, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    2/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 03/01/2020

"Connectivity Issues"

Comments: The connectivity is really slow. Sometimes, we have overbooking problems because of the connection delayed. After a guest books online, the reservation does not upload immediately in the software and when another person books, we have overbooking.

Pros: The price is affordable and easy to use.

Cons: There are onnectivity issues and need more fuctions.

Vendor Response

by Flymya on 06/01/2020

We have a rate of less than 1% of overbookings cases related to actual connectivity issues or system slowness. The majority of the cases are due to auto-replenish or guaranteed allotment (those are programs that the OTA sets with hotels, directly).

Switch is currently being architecture in a new, faster language. You can expect a faster and more robust system from 2020 onwards.

  • Reviewer Source 
  • Reviewed on 03/01/2020
Jelena K.
Owner
Hospitality, 2-10 Employees
Used the Software for: Free Trial
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/06/2020

"time saving management of clients "

Comments: Good experience, but a lot can be improved.

Pros: Ability of the platform to close automatically several combinations for the same room type. Saving time with integration of several booking platforms. It was easy for employees to understand functions.

Cons: The overview of booking can be made more clear in terms of calendar overview. Making reservation for the group to have option combined - when 1 person books and wants to pay every bed/room on behalf of the group there is no option to close payment as done etc with 1 click but you need to do separately for each member of the group. Of course in case something changes, maybe keep option to isolate some of the group members. Discounts - you are not able to make promotions from switch as one channel, but you need to do separately for each integrated platform. Add that option. Fee for the room or bed - important option! When we have walkin or in person reservation and we want to set price different from regular we are not able to change that for particular guest, and due to that stats for earning can never be correct and resemble real picture.

  • Reviewer Source 
  • Reviewed on 08/06/2020