Who Uses This Software?

Small and medium properties, from apartment owners to boutique hotels, hostels and guest houses.

Average Ratings

25 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$9.00/month
  • Pricing Details Per property account, unlimited users. 2 months Free trial
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • Flymya
  • http://switch.cm/
  • Founded 2014

About SWITCH.CM

Reservations and property management system for hotels, hostels, and vacation rentals.

SWITCH.CM Features

  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

SWITCH.CM Most Helpful Reviews

Good for the price

Reviewed on 16/08/2018
Rafael R.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Ease of use.

Cons: - How it handles group reservations. Every change you try to make takes a long time to be applied. It´s completely impossible to use switch with big groups - The lack of useful features especially when it comes to the payment history. It should display the total amount in the screen and have more filters such as payments per user and show/hide deleted payments.
Today if we want these informations we have to export the payments to a CSV fomat, open in google docs (or similar) and set filters
- There is a translation error in the brazilian portuguese version of Switch. In the payments history screen, in the drop-down menu there are two options: "on" and "between' . In the portuguese version they are translated as "ligado" and "entre". "entre" is correct but "on" should be translated as "em".
Every time I teach a new employee how to use the system I have to explain why is "ligado" listed there.

Vendor Response

by Switch.cm on 21/08/2018

Hi Rafael, thanks for your feedback!

We've recently revised the Portuguese translation and fixed those minor errors. Take a second look into it and you'll see how it is now :)

The group reservation is working properly after the fixes we pushed in June for the slow loading. We will take your feedback about filters in the Payment History into consideration for the next batch of improvements.

Thanks for sharing you opinion!

Cheers,
Switch team

basically, It's swiss knife PMS, all in one for every need of any size property.

Reviewed on 09/01/2018
Erdis D.
Owner
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self.
Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season.

Cons: I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements.

Great software and easy to use with superb support staff that are always ready to assist.

Reviewed on 09/01/2018
Matt J.
Owner
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Superb support from the staff and made life so much easier with all the information I need at a few clicks of a mouse if I should need to clarify information from a guest from ages ago and most importantly no double bookings thanks to it's efficient booking system.

Pros: No more double bookings as everything is imported seamlessly instantly. Should I ever get any problems then the excellent support staff are there within minutes with all sorts of helpful advice and tips and even go above and beyond with...."we've noticed this and it may improve occupancy if you do this for example." I also like the site is continuously evolving and every time I've suggested as a user, that this change may be beneficial they are generally already on the case with said changes before I've even suggested it! Great programme, superb staff and would highly recommend.

The program in general is good and helpful. It still nees some perfections

Reviewed on 16/03/2018
Ani N.
Owner
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The connection with the booking engine. It youd be nice to have also odher wesites like airbnb, They could be more but in general is good

Cons: For example, what happened to me. We had to close our activity and I asked help, they said I had to do it and the only way to close it was to make a reservation and close bed by bed. A pretty long thing

Vendor Response

by Switch.cm on 22/03/2018

Hi Ari, thanks for your feedback!

We thrive to keep improving the system and pushing new functions periodically. Last year we've pushed a 'Block Out' button which allows user to block multiple rooms and beds at one click.

Moreover, we do connect to Airbnb. We're happy to assist you in adding Airbnb connection into your Channel Manager dashboard :)

Cheers!
Switch team

Great management software

Reviewed on 02/09/2018
Mihai C.
Hostel Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It is very easy to use and has a friendly interface. It simplify some of my tasks for the Hostel, overall is a great tool to use and a must have, even if you are a small business.

Cons: I can't really say that is something that I don't like, they are adding options and features and I saw that they are very good with their customer service and try to improve every time. To be honest... I don't know why this software is not so popular.

Vendor Response

by Switch.cm on 04/09/2018

Thanks Mihai for your feedback :)

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