--- description: Discover the benefits and disadvantages of eWay-CRM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eWay-CRM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm) # eWay-CRM Canonical: https://www.capterra.co.uk/software/152769/eway-crm Page: 1 / 34\ Next: [Next page](https://www.capterra.co.uk/software/152769/eway-crm?page=2) > Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps. > > Verdict: Rated **4.5/5** by 820 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses eWay-CRM? Small to mid-size businesses and services using Outlook and Microsoft 365—construction, consultants, insurers, manufacturers—teams needing integrated CRM for email tracking, quoting, and reporting. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 820 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: eWay System - **Location**: Kansas City, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English, Slovak - **Available Countries**: Australia, Canada, Germany, Ireland, Slovakia, South Africa, United Kingdom, United States ## Features - Activity Dashboard - Advocate Management - Appointment Scheduling - Auto-Dialer - Billing & Invoicing - CAN-SPAM Compliance - CRM - Call List Management - Campaign Analytics - Campaign Management - Client Management - Client Tracking - Collaboration Tools - Contact Management - Customer Database - Customer Segmentation - Customizable Fields - Document Management - Email Management - Email Marketing - Email Tracking - Engagement Tracking - Expense Tracking - File Sharing - For Insurance Industry - Fundraising Management - Lead Management - Membership Management - Mobile Optimization - Multi-Channel Communication - Performance Management - Pipeline Management - Progress Tracking - Project Management - Project Planning/Scheduling - Reporting/Analytics - Reporting/Project Tracking - Resource Management - Sales Pipeline Management - Scheduling - Search/Filter - Shared Contacts - Status Tracking - Subscriber Management - Task Management - Template Management - Time & Expense Tracking - Time Tracking - WYSIWYG Editor - Workflow Management ... and 35 more features ## Integrations (15 total) - 3CX - GPS Commander - Leady - Make - Microsoft 365 - Microsoft Outlook - Microsoft Power Automate - Microsoft Power BI - Microsoft Teams - Poll Everywhere - QuickBooks Online - Tableau - TeamViewer ONE - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Contact Management Software](https://www.capterra.co.uk/directory/30016/contact-management/software) - [CRM for Small Businesses](https://www.capterra.co.uk/directory/31583/small-business-crm/software) - [Sales Tracking Software](https://www.capterra.co.uk/directory/32744/sales-tracking/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "On the bus with Eways\!" — 4.0/5 > **Chris** | *27 March 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: It's straight out of the box, easy to setup unlike most other platforms. > > **Cons**: Having time to get to grips with the power of its capabilities. > > It's good, however I'd like to see plugins with other applications such as VOIP systems and other functions. ----- ### "Greart Crm" — 5.0/5 > **Verified Reviewer** | *30 December 2025* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: The seamless Outlook integration and user-friendly interface are highly commendable, making this the most effective CRM I've utilized throughout my extensive experience with such systems. > > **Cons**: Needs more intergratoons to other systems .. ----- ### "Very good CRM with smart Outlook integration" — 4.0/5 > **Maan** | *18 September 2025* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10 > > **Pros**: Its integration with outlook. User interface is friendly. Generating lead is easy and like the HUB option > > **Cons**: the add-in slowing down outlook significantly and gets disabled. The customisation is a bit complex No real ticketing system which we could use for customer support ----- ### "User Friendly System" — 5.0/5 > **Debbie** | *26 August 2025* | Printing | Recommendation rating: 10.0/10 > > **Pros**: Tasks - ensuring I never miss an opportunity to engage with prospects. This assists with a huge part of my role. > > **Cons**: Sometimes the Search Companies section can be a bit temperamental which then results in duplicate entries. > > Easy, User Friendly and helps me organize my time efficiently. A great way to keep on top of new and existing business. ----- ### "Artis CRM review" — 4.0/5 > **Nick** | *1 September 2025* | Import & Export | Recommendation rating: 8.0/10 > > **Pros**: Package is still fairly new to us and we have more to learn and integrate, but so far we find using the system easy to navigate and helpful in organising key customer interaction, such as quotations, and emailing. > > **Cons**: Templates for quotations and sample requests are good, but they are a little too complex and take too long to complete > > Positive so far. We need to develop the system further, but to date, recording key customer information has improved greatly, we are just starting to take advantage of the email campaign options. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.co.uk/software/152769/eway-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152769/eway-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data