WebReserv

WebReserv

by WebReserv

Who Uses WebReserv?

Designed for recreational rental, tours, and activity operators that want powerful real-time booking software without having to give up money for commissions.

What Is WebReserv?

WebReserv is built for outdoor equipment rentals and tour operator businesses. We empower a range of companies, from boat and watersport rentals to hiking tours to cabin rentals with our real-time booking software. With industry-low fees and no-contracts, we let you focus on your business, not your software expenses. Features such as online booking calendar showing product availability, payment handling, booking notifications, and real time inventory mean that rental and tour merchants love us!

WebReserv Details

WebReserv

https://webreserv.com/

Founded 2006

WebReserv Pricing Overview

WebReserv does not have a free version but does offer a free trial. WebReserv paid version starts at US$19.99/month.

Starting Price

US$19.99/month

Pricing Details

Basic: $19/month Silver: $39/month Gold: $59/month Ent: $99/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Documentation

Support

Business Hours

Online

WebReserv Features

Online Booking Systems
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Auto / Boat Rental
Contract Management
Inspection Management
Inventory Management
Late Fee Calculation
Maintenance Management
Medical Equipment Rental
Multi-Location
Online Booking
Rate Management
Recurring Rentals
Reservations Management
Scheduling
Activities Booking
CRM
Central Reservation System
GDS/OTA Integration
Itinerary Creation
Multi-Day Booking
Package Creation
Payment Processing
Pricing Management
Promotions Management
Quote Management
Reservations Management
Resource Management
Vendor Management
Waiver Management
Website Management

WebReserv Reviews for UK Users

Showing 5 of 20 reviews

Overall
4.4/5
Ease of Use
4.4/5
Customer Service
4.5/5
Features
4/5
Value for Money
4.4/5
Ruthanne C.
Office Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 27/11/2018

"WebReserv works great for a beach cottage resort"

Comments: WebReserv has been great for our business, making it easy for guests to access our availability accurately and book immediately.

Pros: Its easy to read the calendar, both for our guests and us as hosts. It captures all of the info we need from our guests, and interfaces seamlessly with our payment system. It automatically sends out the emails we want to send: confirmations, cancellations, pre-stay reminders, post-stay, etc.

Cons: It doesn't interface with the other potential booking systems we could use (like Trip Advisor)
It does not have ability to accommodate the info we need for housekeeping: ie generate a calendar showing arrivals and departures in a given week with number of people and pets, etc.
It doesn't have a wait list function for our nightly rentals.
It doesn't allow one party to make bookings for multiple cottages on same dates, so you have to make a separate booking, filling in all the info, for each cottage.

  • Reviewer Source 
  • Reviewed on 27/11/2018
Stephanie S.
Assistant Director
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/12/2019

"AMAZING Customer Service! "

Comments: Simple and easy from start to finish. I love that they offer a service to set up your property for you. We first contacted them during a very busy season and it was so nice to have their expert team set it up perfectly for us. It was done within 48 hours and we set up a training call. We really love that it's a simple monthly fee for us and they're not charging our customers a tax on top of the rental fee.

Pros: The customer service is phenomenal! From the very first time I called and every interaction after that it was easy to get ahold of our account rep and they explained the system in a process in a way that was easy to understand.

Cons: The customer interface is not as pretty as some of the other reservation sites out there, but the functionality is reliable and easy to understand by both the customer and our team.

Vendor Response

by WebReserv on 10/12/2019

Thank you, Stephanie, for the kind words! It was a pleasure working with you, and we are thrilled to have you on board with WebReserv. :)

  • Reviewer Source 
  • Reviewed on 06/12/2019
Melody S.
  • Overall Rating
    2/5
  • Ease of Use
    2/5
  • Features & Functionality
    2/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 13/03/2017

"Just hope you don't have a problem that needs fixing!!!"

Comments: We have been using Webreserv for a few years now and it was time consuming to set up. The tech support person is great IF you can get a hold of her AND you don't have any problems on the weekend. It can take up to 3 or 4 days to return a call and we have had significant issues with our customers being able to pay for their reservation without having to call us (defeats the purpose of online payment). I have had a change request for 3 years in being able to better customize the end of month reports for finances and have yet to have a response from their "Engineering Team".
We are currently shopping a new reservation software company because of all the problems we are having with Webreserv!!!

Cons: When a problem occurs, it can take a very long time resolve and business on the internet moves too quickly for Webreserv.

  • Reviewer Source 
  • Reviewed on 13/03/2017
Peter P.
Surfcamp and Surfschool
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/06/2016

"Professional booking-solution and perfect customer service at an unbeatable rate"

Comments: Switching from sluggish excel-sheet-based booking-organisation to the neat webreserv-booking-solution was one of the best business-moves so far. Easy and self-explanatory interfaces, the well arranged booking-calender, a useful report-system and the multi-user-option make it easy as pie to administrate our surf-schools in Spain and Morocco. And the best thing is: if there is something you don't know how to do, if there are any questions - you will never have to wait for a perfect and prompt response from the customer support - including weekends and holidays... I did a lot of research on different booking-solutions and webreserv is definitely the most flexible one with the most appealing pricing-scheme.

Pros: - flexible booking system
- not commission based
- very helpful and friendly customer support
- report system
- multi-user-option

Vendor Response

by WebReserv on 28/06/2016

Dear Peter,

Thanks for that great review. We are happy to have you as part of our clients.

Sincerely,
The WebReserv Team

  • Reviewer Source 
  • Reviewed on 28/06/2016
Catherine O.
Managing Director
Transportation/Trucking/Railroad, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/06/2016

"Absolutely Superb and Service Outstanding."

Comments: I have had the WebReserv installed for a number of years now and cannot recommend it highly enough.It is the best booking system ever.So easy to manage and so clear with bookings.

Pros: Baptiste !!! He is wonderful - at the early stages every email I sent him with queries he reverted to me within minutes ! Top class service for a top class product.Keep up the good work Baptiste and I look forward to working with you for many years.Thank you for your patience!

Cons: Nothing.

Vendor Response

by WebReserv on 28/06/2016

Dear Catherine,

Thank you very much for the kind review. We will keep doing our best to answer your booking needs.

Sincerely,
The WebReserv Team

  • Reviewer Source 
  • Reviewed on 28/06/2016