--- description: Discover the benefits and disadvantages of Epos Now. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Epos Now Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [POS Systems](/directory/20052/point-of-sale/software) > [Epos Now](/software/152638/epos-now) # Epos Now Canonical: https://www.capterra.co.uk/software/152638/epos-now Page: 1 / 30\ Next: [Next page](https://www.capterra.co.uk/software/152638/epos-now?page=2) > Epos Now help businesses speed up their services and increase profits by providing innovative, customisable payment and POS systems. > > Verdict: Rated **3.8/5** by 726 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Epos Now? Epos Now's award-winning POS offers specialised hardware and software for all kinds of retail and hospitality businesses of any size, with an overall Trustpilot score of 4.5/5 (April 2024). ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 726 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Epos Now - **Location**: Orlando, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$325.00 - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Australia, Canada, Guernsey, Ireland, Isle of Man, Jersey, Malta, Mexico, New Zealand, Spain, United Arab Emirates, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting - Accounting Integration - Bar Tab Management - Barcode/Ticket Scanning - Billing & Invoicing - Credit Card Processing - Customer Accounts - Customer Database - Customer Management - Customisable Branding - Debit/Credit Card Processing - Discount Management - Electronic Payments - Employee Management - For Bakeries - In-Person Payments - Inventory Control - Inventory Management - Kitchen/Menu Management - Mobile Access - Mobile Payments - Multi-Store - Multiple Payment Options - Online Payments - Onsite Printing - Order Entry - Order Fulfillment - Order Management - Order Tracking - Ordering Automation - PCI Compliance - Payment Gateway Integration - Point of Sale (POS) - Price/Margin Management - Purchase Order Management - Purchasing & Receiving - Real-Time Data - Receipt Management - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Reservations Management - Retail Inventory Management - Separate Checks - Table Management - Third-Party Integrations - Touch Screen - Transaction History - Transaction Monitoring ... and 15 more features ## Integrations (26 total) - Appointedd - BigCommerce - Deputy - Eventbrite - Feefo - Gmail - Google Calendar - Loyal Zoo - Mailchimp - Megaventory - NearSt - PayPal - QuickBooks Online - RMS - Sage 50 Accounting ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [POS Systems](https://www.capterra.co.uk/directory/20052/point-of-sale/software) ## Related Categories - [POS Systems](https://www.capterra.co.uk/directory/20052/point-of-sale/software) - [Food Service Management Software](https://www.capterra.co.uk/directory/20025/food-service-management/software) - [Restaurant Management Software](https://www.capterra.co.uk/directory/20026/restaurant-management/software) - [Inventory Management Software](https://www.capterra.co.uk/directory/30006/inventory-management/software) - [Restaurant POS Software](https://www.capterra.co.uk/directory/30603/restaurant-pos/software) ## Alternatives 1. [Square Point of Sale](https://www.capterra.co.uk/software/154907/square-point-of-sale) — 4.6/5 (3032 reviews) 2. [Clover](https://www.capterra.co.uk/software/166759/clover) — 3.8/5 (576 reviews) 3. [PayPal Point of Sale](https://www.capterra.co.uk/software/171165/paypal-here-app) — 4.6/5 (2290 reviews) 4. [Shopify POS](https://www.capterra.co.uk/software/205337/shopify-pos) — 4.6/5 (242 reviews) 5. [Boulevard](https://www.capterra.co.uk/software/180087/boulevard) — 4.6/5 (367 reviews) ## Reviews ### "McCarthy Witchery LTD Till system." — 5.0/5 > **Fay** | *9 August 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: very easy to use for our small LTD company. Has everything we need from categories and coloured buttons to easy add and adjust and the ability to find out all our stats and best sellers. payments are always prompt and go straight into our business account keeping everything with in easy reach and easy to keep track off. The features in the back office are amazing and again so easy to navigate and find stats/ best sellers and records. Yes prompt and easy to get a replacement till when the till roll door broke. There's lots of training and advice calls as part of the contract. > > **Cons**: There's lots of adviser calls and calls when you named adviser isn't available which can be over the top when you have already spoken to people. Wasn't made aware that if you don't use your card reader for x days you can be charged. The only real problem we had was the till was set up for a clothes shop and then a fruit and vegetable shop after our initial training on the back office which is neither what we are. > > Very positive in the whole. Very pleased with the products, customer service, professionalism and advice. Problems can be sorted out over the phone and nothing is too big or small. ----- ### "Great support" — 5.0/5 > **Andrea** | *11 June 2026* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: EPOS System is so easy to use, and the service from the team is great. The security of the systems is so thorough. > > **Cons**: Sometimes it can be over whelming all the different functions it can do, and a little complicated. Its not a cheap system but worth it. > > Great service, great support, and easy to navigate. We wouldn't be without our EPOS System for our business. ----- ### "Unannounced service disruption and poor communication impacting trading" — 1.0/5 > **Verified Reviewer** | *23 April 2026* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues. > > **Cons**: Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses. > > Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service. Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments. We had previously been operating successfully using the Paymentsense Cloud App in conjunction with our existing PaymentSense terminals without issue. Without prior warning, this functionality ceased to operate. This resulted in a complete interruption to trading. For several hours, we were unable to accept card payments while attempting to identify the cause of the issue. No communication, alerts, or prior notification were provided by EposNow, which left us without clarity or direction during a critical period of trading. It subsequently became apparent that we were not the only business affected. A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning. At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated. As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode. As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable. There was no proactive communication, no structured transition, and limited effective support when issues arose. To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time. Overall, the handling of this situation demonstrated a lack of communication and consideration for long-standing customers. The impact on operations was significant and avoidable. As a result, we are actively reviewing alternative EPOS providers and intend to move away from EposNow. This experience has fundamentally undermined confidence in the platform. This level of disruption, without warning or clear communication, is not acceptable for a business-critical system. ----- ### "Please for the love of God avoid them at all costs\!\!\!" — 1.0/5 > **Godwin** | *4 April 2026* | Supermarkets | Recommendation rating: 0.0/10 > > **Pros**: I find it very difficult to say there is anything I like about Epos Now after my experience. If I have to, I'd say having a convenient till system and back office available in one solution made the managing sales easier. > > **Cons**: They would make up anything to sell their product and would ignore any request to cancel your subscription then keep charging you even after your subscription has been cancelled. Epos Now are a very unreliable and completely untrustworthy company. > > Epos Now has got to be the worst company I have ever dealt with. First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. After months of ignoring my requests, I gave them notice that I won't renew my subscription when the initial 12 month agreement ended. I closed my account in their till back office on the last day of the agreement, but they still charged me for the upcoming month. When I called their support to complain, they claimed I never sent them any notice to terminate my agreement, even though I had forwarded the email I sent to them over a month before and had also sent a letter via special delivery which they did confirm they had received. Eventually they closed my account. Not trusting them, I contacted my bank to block them from debiting money from my account. Months later and they are still trying to collect money from my account. When I call or try to contact them via live chat, all I get is promises they'll get someone who can help to call me back, which they never do. I would not recommend Epos Now to even my worst enemy. ----- ### "45% mid-contract price increase on a 12-month agreement" — 1.0/5 > **Steve** | *31 December 2025* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: The original setup with the Epos Now sales team and the support team setting up the system was satisfactory. > > **Cons**: Huge price increase during mid contract. Felt this was not justified, plus the turnover was more than the previous year. > > We signed up with Epos Now Payment Services (Account \[sensitive content hidden\]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process. During the contract term, this rate was increased to 0.8%, representing a 45% increase. This change materially altered the commercial basis on which we entered into a fixed-term agreement. We have raised this formally with Epos Now under support ticket \[sensitive content hidden\] and currently seeking clarification on: \* The contractual clause relied upon for the increase \* Whether termination is permitted without penalty \* Access to the sales call recording where pricing was discussed This has been a frustrating experience for a small business, I would strongly recommend that anyone considering these services ensures all prices assurances are confirmed in writing, particularly for fixed-term contracts. Hoping this can be resolved fairly. ----- Page: 1 / 30\ Next: [Next page](https://www.capterra.co.uk/software/152638/epos-now?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152638/epos-now) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data