--- description: Discover the benefits and disadvantages of Epos Now. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Epos Now Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [POS Systems](/directory/20052/point-of-sale/software) > [Epos Now](/software/152638/epos-now) # Epos Now Canonical: https://www.capterra.co.uk/software/152638/epos-now Page: 1 / 30\ Next: [Next page](https://www.capterra.co.uk/software/152638/epos-now?page=2) > Epos Now help businesses speed up their services and increase profits by providing innovative, customisable payment and POS systems. > > Verdict: Rated **3.8/5** by 729 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Epos Now? Epos Now's award-winning POS offers specialised hardware and software for all kinds of retail and hospitality businesses of any size, with an overall Trustpilot score of 4.5/5 (April 2024). ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 729 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Epos Now - **Location**: Orlando, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$325.00 - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German, Spanish - **Available Countries**: Australia, Canada, Guernsey, Ireland, Isle of Man, Jersey, Malta, Mexico, New Zealand, Spain, United Arab Emirates, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Bar Tab Management - Barcode/Ticket Scanning - Billing & Invoicing - Customer Accounts - Customer Database - Customer Management - Customisable Branding - Debit/Credit Card Processing - Discount Management - Employee Management - For Bakeries - Gift Card Management - In-Person Payments - Inventory Control - Inventory Management - Inventory Optimisation - Kitchen/Menu Management - Mobile Access - Mobile Payments - Multi-Store - Multiple Payment Options - Online Payments - Onsite Printing - Order Entry - Order Fulfillment - Order Management - Order Tracking - Ordering Automation - PCI Compliance - Payment Gateway Integration - Point of Sale (POS) - Price/Margin Management - Pricing Management - Real-Time Data - Receipt Management - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Reservations Management - Retail Inventory Management - Separate Checks - Table Management - Third-Party Integrations - Touch Screen - Transaction History - Transaction Monitoring ... and 17 more features ## Integrations (25 total) - Appointedd - BigCommerce - Deputy - Eventbrite - Feefo - Gmail - Google Calendar - Loyal Zoo - Megaventory - NearSt - PayPal - QuickBooks Online - RMS - Sage 50 Accounting - Salesforce Sales Cloud ... and 10 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [POS Systems](https://www.capterra.co.uk/directory/20052/point-of-sale/software) ## Related Categories - [POS Systems](https://www.capterra.co.uk/directory/20052/point-of-sale/software) - [Food Service Management Software](https://www.capterra.co.uk/directory/20025/food-service-management/software) - [Restaurant Management Software](https://www.capterra.co.uk/directory/20026/restaurant-management/software) - [Inventory Management Software](https://www.capterra.co.uk/directory/30006/inventory-management/software) - [Restaurant POS Software](https://www.capterra.co.uk/directory/30603/restaurant-pos/software) ## Alternatives 1. [Square Point of Sale](https://www.capterra.co.uk/software/154907/square-point-of-sale) — 4.6/5 (3039 reviews) 2. [Clover](https://www.capterra.co.uk/software/166759/clover) — 3.8/5 (582 reviews) 3. [PayPal Point of Sale](https://www.capterra.co.uk/software/171165/paypal-here-app) — 4.6/5 (2290 reviews) 4. [Boulevard](https://www.capterra.co.uk/software/180087/boulevard) — 4.6/5 (390 reviews) 5. [Shopify POS](https://www.capterra.co.uk/software/205337/shopify-pos) — 4.6/5 (248 reviews) ## Reviews ### "McCarthy Witchery LTD Till system." — 5.0/5 > **Fay** | *9 August 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: very easy to use for our small LTD company. Has everything we need from categories and coloured buttons to easy add and adjust and the ability to find out all our stats and best sellers. payments are always prompt and go straight into our business account keeping everything with in easy reach and easy to keep track off. The features in the back office are amazing and again so easy to navigate and find stats/ best sellers and records. Yes prompt and easy to get a replacement till when the till roll door broke. There's lots of training and advice calls as part of the contract. > > **Cons**: There's lots of adviser calls and calls when you named adviser isn't available which can be over the top when you have already spoken to people. Wasn't made aware that if you don't use your card reader for x days you can be charged. The only real problem we had was the till was set up for a clothes shop and then a fruit and vegetable shop after our initial training on the back office which is neither what we are. > > Very positive in the whole. Very pleased with the products, customer service, professionalism and advice. Problems can be sorted out over the phone and nothing is too big or small. ----- ### "Unannounced service disruption and poor communication impacting trading" — 1.0/5 > **Verified Reviewer** | *23 April 2026* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues. > > **Cons**: Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses. > > Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service. Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments. We had previously been operating successfully using the Paymentsense Cloud App in conjunction with our existing PaymentSense terminals without issue. Without prior warning, this functionality ceased to operate. This resulted in a complete interruption to trading. For several hours, we were unable to accept card payments while attempting to identify the cause of the issue. No communication, alerts, or prior notification were provided by EposNow, which left us without clarity or direction during a critical period of trading. It subsequently became apparent that we were not the only business affected. A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning. At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated. As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode. As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable. There was no proactive communication, no structured transition, and limited effective support when issues arose. To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time. Overall, the handling of this situation demonstrated a lack of communication and consideration for long-standing customers. The impact on operations was significant and avoidable. As a result, we are actively reviewing alternative EPOS providers and intend to move away from EposNow. This experience has fundamentally undermined confidence in the platform. This level of disruption, without warning or clear communication, is not acceptable for a business-critical system. ----- ### "Great Customer Service" — 5.0/5 > **Edward** | *2 July 2026* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I have looked at alternative suppliers and Epos Now were the most favourable. They have low fees so they are value for money and they provided us with an e-commerce solution too. Credit Card payments work very well and we receive funds quickly. The software is very easy to use, seems secure and I am impressed with the stock control management of the software. > > **Cons**: I can't think of any negatives really but would appreciate a pro-active stance to improve our till and provide a larger screen. If they had a sales rep calling in once a year I would appreciate that. > > They seem to care about helping us grow our business. Fees are low and they have lots of free courses to help learn new features as they are released. They seem to care a lot about after sales service and are a friendly team. Whenever I have called for phone support they have been quick at resolving problems. ----- ### "Avoid. Simple." — 1.0/5 > **Russell** | *14 May 2026* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Attractive easy to use system and they are great at pulling you in. The good reviews are all forced on you when you sign up > > **Cons**: Customer service and unethical tactics to charge extra costs. Overall, a terrible company - avoid at all costs > > Negative for sure. Avoid, avoid, avoid. Ruthless and well known now for being u ethical - I won’t be surprised if they are gone soon or rebranded. ----- ### "45% mid-contract price increase on a 12-month agreement" — 1.0/5 > **Steve** | *31 December 2025* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: The original setup with the Epos Now sales team and the support team setting up the system was satisfactory. > > **Cons**: Huge price increase during mid contract. Felt this was not justified, plus the turnover was more than the previous year. > > We signed up with Epos Now Payment Services (Account \[sensitive content hidden\]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process. During the contract term, this rate was increased to 0.8%, representing a 45% increase. This change materially altered the commercial basis on which we entered into a fixed-term agreement. We have raised this formally with Epos Now under support ticket \[sensitive content hidden\] and currently seeking clarification on: \* The contractual clause relied upon for the increase \* Whether termination is permitted without penalty \* Access to the sales call recording where pricing was discussed This has been a frustrating experience for a small business, I would strongly recommend that anyone considering these services ensures all prices assurances are confirmed in writing, particularly for fixed-term contracts. Hoping this can be resolved fairly. ----- Page: 1 / 30\ Next: [Next page](https://www.capterra.co.uk/software/152638/epos-now?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152638/epos-now) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data