17 years helping British businesses
choose better software
What is Epos Now?
Perfect for selling in-store or on the go, our Android kiosk system offers unrivalled flexibility and control. Complete with leading EPOS software, it allows business owners to manage their inventory, sales, staff, and customer relationships all from the convenience of a portable tablet.
Who Uses Epos Now?
Epos Now's award-winning POS offers specialised hardware and software for all kinds of retail and hospitality businesses of any size, with an overall Trustpilot score of 4.5/5 (April 2024).
Where can Epos Now be deployed?
About the vendor
- Epos Now
- Located in Orlando, US
- Founded in 2011
Epos Now support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English, Spanish
Epos Now pricing
Starting Price:
- No free trial
- No free version
Epos Now does not have a free version and does not offer a free trial. Epos Now paid version starts at £325.00/one-time.
Pricing plans get a free trialAbout the vendor
- Epos Now
- Located in Orlando, US
- Founded in 2011
Epos Now support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English, Spanish
Epos Now videos and images
Features of Epos Now
Alternatives to Epos Now
Reviews of Epos Now
Excellent POS system
Comments:
Excellent
Support on the telephone brilliant.
Pros:
Customisable User friendly Stable system
Cons:
Back office system not always easy to understand.
Alternatives Considered: SumUp Point of Sale
Reasons for Switching to Epos Now: Initial cost Ongoing costs Support The look of the product
Always the best service
Comments: Our charity has been working with EPOSNOW for years and they continue to improve their services and engagement consistently. Really happy customer who will not be persuaded to go anywhere else 😍
Pros:
My ticket was picked up within the hour and a phone made and problem resolved instantly. Knowledgable staff and efficient customer service.
Cons:
I couldn’t use our back office is not working as an excuse not to do the work I needed to do because they fixed the problem I had so quickly!!
Alternatives Considered: Epom
Reasons for Choosing Epos Now: Better pricing structure, better customer service, local
Switched From: Aloha EPOS
Reasons for Switching to Epos Now: Customer service, pricing structure and local business
The worst company I’ve ever seen
Comments: I would never recommend this company. The customer service I’ve experienced has been a joke, no refund 7 months into contacting them about it, absolutely no help. Closed my ticket without issuing the refund, I attached bank statement proofs of the money they took from me and there has been absolutely no help giving me back my €113, the worst I’ve ever seen in my life. How a successful company can take €113 off of a small business, not even send the product I was charged for and still not giving my money back after receiving proof? Unsure how this is even sustainable. Robbing from small businesses, absolutely disgusting and shocking behaviour. How many customer service representatives have to send it on higher to get a refund? I would never recommend epos now to anyone.
Pros:
Nothing. There has been no help given to us at all.
Cons:
Epos now scammed me out of money. I purchased a full bundle in January for €113 and never received the till, now 7 months later I’m contacting them every day for my refund and being passed around like a spare part with absolutely NO help from anyone of them.
Epos Now Response
2 months ago
Dear Stacey D, Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and understand how frustrating and disappointing it has been for you. We genuinely appreciate your patience and would like to assure you that we take your concerns very seriously. It is concerning to learn about the difficulties you've faced in obtaining your refund and the lack of assistance you have received. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and stress this has caused. We want to assure you that we are committed to resolving this matter for you. Please email us at [email protected] with your details and any relevant documentation. Our dedicated team will prioritize your case to ensure a swift resolution. Thank you for bringing this to our attention. We value your feedback as it helps us improve our services and support. Best regards, EposNow
The most comprehensive EPOS solution
Comments: We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.
Pros:
The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.
Cons:
I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.
Alternatives Considered: The EPOS Bureau
Reasons for Choosing Epos Now: Too old and outdated and did not have cloud option
Switched From: Nucleus
Reasons for Switching to Epos Now: By chance and liked the demo and realised this was simpler to understand
Excellent product and even more excellent support
Comments:
From start to present the overall experience has been pleasant with only 1 or 2 minor issues which were swiftly resolved once support were contacted.
The equipment works well and as most of it is cloud based it is all very streamlined.
Pros:
The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely. Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.
Cons:
It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device. Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.
Alternatives Considered: Square Point of Sale
Reasons for Switching to Epos Now: EposNow had a very attractive introductory offer of free POS equipment.
