--- description: Discover the benefits and disadvantages of Hostaway. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hostaway Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Vacation Rental Software](/directory/30616/vacation-rental/software) > [Hostaway](/software/152433/hostaway) # Hostaway Canonical: https://www.capterra.co.uk/software/152433/hostaway Page: 1 / 66\ Next: [Next page](https://www.capterra.co.uk/software/152433/hostaway?page=2) > Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. > > Verdict: Rated **4.8/5** by 1623 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hostaway? Vacation rental property managers, short-term rental property managers, Airbnb hosts, Vrbo hosts, Booking.com hosts, and Expedia hosts ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 1623 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hostaway - **Location**: Helsinki, Finland - **Founded**: 2015 ## Commercial Context - **Pricing Details**: The pricing options are based on monthly or annual subscriptions. Contact Hostaway for a customized pricing plan based on the size of the business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 199 more ## Features - Accounting - Booking Management - Booking Notes - CRM - Calendar Management - Campaign Management - Channel Analytics - Channel Management - Communication Management - Contact Management - Customer Support - Document Management - Dynamic Pricing - Employee Management - GDS/OTA Integration - Guest Experience Management - Housekeeping Management - Incentive Management - Inventory Control - Lead Management - Maintenance Management - Marketing Automation - Multi-Channel Distribution - Multi-Channel Management - Online Booking - Online Payments - Opportunity Management - Order Management - Partner Management - Partner Portal - Payment Processing - Performance Metrics - Pipeline Management - Point of Sale (POS) - Promotions Management - Property Database - Property Management - Rate Management - Reporting & Statistics - Reporting/Analytics - Reservations Management - Revenue Management - Room Inventory - Third-Party Integrations ## Integrations (59 total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... and 44 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Vacation Rental Software](https://www.capterra.co.uk/directory/30616/vacation-rental/software) ## Related Categories - [Rental Property Management Software](https://www.capterra.co.uk/directory/30929/rental-property-management/software) - [Vacation Rental Software](https://www.capterra.co.uk/directory/30616/vacation-rental/software) - [Channel Management Software](https://www.capterra.co.uk/directory/30678/channel-management/software) - [Hospitality Property Management Software](https://www.capterra.co.uk/directory/20031/hospitality-property-management/software) - [Hotel Channel Management Software](https://www.capterra.co.uk/directory/31615/hotel-channel-management/software) ## Alternatives 1. [Guesty](https://www.capterra.co.uk/software/159377/guesty) — 4.4/5 (485 reviews) 2. [Buildium](https://www.capterra.co.uk/software/47428/buildium-property-management-software) — 4.5/5 (2234 reviews) 3. [ResMan](https://www.capterra.co.uk/software/135182/resman) — 4.6/5 (602 reviews) 4. [Innago](https://www.capterra.co.uk/software/166893/innago) — 4.9/5 (535 reviews) 5. [DoorLoop](https://www.capterra.co.uk/software/211768/doorloop) — 4.8/5 (717 reviews) ## Reviews ### "Smooth Onboarding" — 5.0/5 > **Birkan** | *27 August 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Hostaway is very user-friendly and easy to navigate. The onboarding process was smooth and straightforward, and whenever we needed assistance, the support team was easy to reach and very responsive. > > **Cons**: One limitation we have experienced is when using Hostaway together with PriceLabs. It would be very helpful to have more flexibility to override single-night gaps directly, especially when managing short gaps between reservations. > > So far, I am very satisfied with my overall experience with Hostaway. The onboarding process was very smooth, and I was able to receive support quickly whenever I needed help. I would especially like to thank \[sensitive content hidden\] for his support and assistance throughout the onboarding process. ----- ### "Hostaway sync with Quickbooks" — 5.0/5 > **Debbie** | *23 August 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] was great in explaing how I can successfully sync Hostaaway with Quickbooks. Saved me a huge amount of manual time :) Thank you x > > **Cons**: Nothing of note. It can be a bit complicated but the support team are really helpful in explaining it to me ----- ### "Two weeks in and already trying to leave" — 1.0/5 > **Amanda** | *2 September 2026* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Easy to connect to. That is where the pros stop. Given the ease of setup, you would expect something beyond “a booking comes in and you get notified” to work reliably. In our experience - it doesn’t, especially at this price point its not too much to ask for more than that... > > **Cons**: Considering this is an onboarding-only product, you would expect the beginning of the journey to be simple. WRONG. I was given around 24 hours to accept the price, refused any opportunity to trial or sandbox the software before signing, and required to commit to a 12-month contract with paid onboarding. The sales process significantly over-promised and the software has significantly under-delivered. In the first few weeks alone I have counted 19 serious failures against functionality that matters to our operation. These range from a guest being left outside in the rain overnight because the Guest Portal failed to expose their door code, followed by multiple contradictory explanations from Hostaway about why it happened, to pre-authorisation/deposit workflows not working as I had expressly been told they would, to cleaners being given permissions that allow them to edit the very tasks management has assigned to them while important evidence cannot even be made mandatory. The guest access issue alone has been extraordinary. Initially I was told it related to migrated bookings. I was expressly instructed by Support to manually add pre-authorisations to those bookings and told that this would then satisfy the condition used to expose the door code. I followed that advice. I was subsequently told by another member of Support that manually added pre-authorisations cannot satisfy that condition at all. A brand-new booking has since demonstrated many of the same Guest Portal failures, despite the workflow having been configured during onboarding. The list of operational failures and workarounds goes on, and almost every workaround seems to involve me manually checking, remembering or intervening in something. The express reason for buying a PMS was to reduce me as the operational bottleneck. It was sold to me as a way to reduce our technology stack and reduce failure points as we scale. It has certainly reduced the failure points to two either me or hostaway.... not exactly the solution i was hunting for. Support has been exceptionally frustrating. Responses repeatedly appear heavily AI-mediated, often repeat back what I have already said, and I have received contradictory technical advice or instructions to configure things that were already configured during onboarding. I have now been trying for around two weeks simply to get a meaningful response from Customer Success about leaving, beyond set up a call I have got nothing, not even a reply to my multiple emails with screenshots showing that I have set things up expressly as requested and still they fail. I could not have been clearer before signing about what I needed the system to do. So far, Booking.com connectivity is the one area where it has done what I was told it would that is it\! At more than twice what we were paying per month before, plus onboarding, plus the commitment and implementation burden, the value for money for our use case is appalling. > > Words cannot express how disappointed and fed up I am. I have spent weeks setting up and troubleshooting a system that was specifically configured with onboarding, only to find that critical workflows still do not operate as expected. I get stock responses, contradictory advice and further workaround suggestions when I have already made clear that I no longer trust the product enough to build my business operations around it. My onboarding specialist himself was good and helpful, but went on holiday for two weeks part-way through onboarding, and regardless of the quality of the individual onboarding support, the resulting system still does not work in the way I was sold. I am now left with software I do not want, a 12-month commitment I asked to be released from almost immediately, and operational problems with guests and staff that I have had to clear up manually. I specifically asked for a trial or sandbox before signing precisely so I could discover these issues before committing. That request was refused, and the high-pressure sales tactics made me uncomfortable at the time. I wish I had walked away then and listened to my instincts. More fool me. ----- ### "Financial report help with \[sensitive content hidden\]" — 5.0/5 > **Hannah** | *21 August 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] was fantastic at helping me with my issue, he helped even more than my expectation and has been able to put my mind to rest.\[sensitive content hidden\] understood my instructions very well, even though I hadn't explained them clearly. > > **Cons**: I waited too long on the calls, I never got through so I had to end the call. This was really disappointing > > Overall I think Hostaway is amazing, every time I meet a new property manager I recommend Hostaway. I have had the luck of \[sensitive content hidden\] time twice now, and each time he has helped more than I expected. ----- ### "Avoid Hostaway – Unfair Billing Practices and Poor Support" — 1.0/5 > **Demi** | *13 July 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. > > **Cons**: Avoid Hostaway – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. ----- Page: 1 / 66\ Next: [Next page](https://www.capterra.co.uk/software/152433/hostaway?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152433/hostaway) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data