--- description: Discover the benefits and disadvantages of Hostaway. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hostaway Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Channel Management Software](/directory/30678/channel-management/software) > [Hostaway](/software/152433/hostaway) # Hostaway Canonical: https://www.capterra.co.uk/software/152433/hostaway Page: 1 / 62\ Next: [Next page](https://www.capterra.co.uk/software/152433/hostaway?page=2) > Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. > > Verdict: Rated **4.8/5** by 1524 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hostaway? Vacation rental property managers, short-term rental property managers, Airbnb hosts, Vrbo hosts, Booking.com hosts, and Expedia hosts ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 1524 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hostaway - **Location**: Helsinki, Finland - **Founded**: 2015 ## Commercial Context - **Pricing Details**: The pricing options are based on monthly or annual subscriptions. Contact Hostaway for a customized pricing plan based on the size of the business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, French, German, Greek, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Accounting - Booking Management - Booking Notes - CRM - Calendar Management - Campaign Management - Channel Analytics - Channel Management - Communication Management - Contact Management - Customer Support - Document Management - Dynamic Pricing - Employee Management - GDS/OTA Integration - Guest Experience Management - Housekeeping Management - Incentive Management - Inventory Control - Lead Management - Maintenance Management - Marketing Automation - Multi-Channel Distribution - Multi-Channel Management - Online Booking - Online Payments - Opportunity Management - Order Management - Partner Management - Partner Portal - Payment Processing - Performance Metrics - Pipeline Management - Point of Sale (POS) - Promotions Management - Property Database - Property Management - Rate Management - Reporting & Statistics - Reporting/Analytics - Reservations Management - Revenue Management - Room Inventory - Third-Party Integrations ## Integrations (63 total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... and 48 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Channel Management Software](https://www.capterra.co.uk/directory/30678/channel-management/software) ## Related Categories - [Rental Property Management Software](https://www.capterra.co.uk/directory/30929/rental-property-management/software) - [Vacation Rental Software](https://www.capterra.co.uk/directory/30616/vacation-rental/software) - [Channel Management Software](https://www.capterra.co.uk/directory/30678/channel-management/software) - [Hospitality Property Management Software](https://www.capterra.co.uk/directory/20031/hospitality-property-management/software) - [Hotel Channel Management Software](https://www.capterra.co.uk/directory/31615/hotel-channel-management/software) ## Alternatives 1. [Guesty](https://www.capterra.co.uk/software/159377/guesty) — 4.4/5 (465 reviews) 2. [Buildium](https://www.capterra.co.uk/software/47428/buildium-property-management-software) — 4.5/5 (2205 reviews) 3. [DoorLoop](https://www.capterra.co.uk/software/211768/doorloop) — 4.8/5 (704 reviews) 4. [ResMan](https://www.capterra.co.uk/software/135182/resman) — 4.6/5 (601 reviews) 5. [Entrata](https://www.capterra.co.uk/software/20372/entrata) — 4.6/5 (444 reviews) ## Reviews ### "Highly Recommend \[sensitive content hidden\] as your onboarding Specialist\!" — 5.0/5 > **Kelly** | *16 October 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] was my onboarding specialist for Hostaway and has been a massive help in guiding me through the set-up. He is extremely knowledgeable and informative and goes beyond to helping his clients. His support has been a huge asset to getting my business off the ground and would highly recommend. Thank you\! > > **Cons**: The system is more complex than I imanaged but with the support and understanding from \[sensitive content hidden\] helped me overcome this quickly and understand how to use it more efficiently and save me time. > > I would highly recommend Hostaway for its support and impeccable customer service. \[sensitive content hidden\] was very helpful in the setting up and helped set up automated messages, clear instructions for my guests to make management more time efficient overall. Thank you again\! ----- ### "Avoid Hostaway – Unfair Billing Practices and Poor Support" — 1.0/5 > **Demi** | *13 July 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. > > **Cons**: Avoid Hostaway – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. ----- ### "I really recomend hostaway as a channel manager" — 5.0/5 > **Karen** | *1 November 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I really enjoyed the one-on-one call for setting up my account. The support was personal, clear, and helpful — it made the onboarding process smooth and easy to understand. > > **Cons**: There’s nothing in particular that I dislike, but if I had to mention something, it would be that the Hostaway app offers fewer features and less functionality compared to the website. > > \[sensitive content hidden\] was very knowledgeable and helpful. She made my transition into the platform smooth and easy. The platform really has everything — from accounting and property management to website creation. It’s very simple and easy to use. \[sensitive content hidden\] definitely knows a lot about the company and was able to answer all my questions clearly. I’m sorry that I submitted this review a bit late, but if it can still be counted in her favour, I would really appreciate it — she truly deserves the recognition. ----- ### "Great sales, bad product, even worse support. Be warned." — 2.0/5 > **Sam** | *18 February 2025* | Hospitality | Recommendation rating: 2.0/10 > > **Pros**: Multi calendar is quite good and the airbnb connection. > > **Cons**: - onboarding was terrible and led to several double bookings with zero support to solve. Extremely poor. - onboarding of booking.com extremely poor. - customer service levels are very bad. Agents frequently don't understand their own software. - No response when querying a major billing increase with no warning. - Account managers leave regularly and no replacement given. - Several new features launched but existing ones don't function well. - Told that Hostaway incorporate new features into existing price by sales Rep Cory, 12 months in and they have released several features which are all at an additional expense. > > Be warned, this is not the all singing and dancing software you would expect from the sales pitch. Several untruths in the sales process, extremely poor onboarding led to ongoing issues. I would never go down this route again if we went back in time. ----- ### "Thanks \[sensitive content hidden\]\!" — 5.0/5 > **Bella** | *6 February 2026* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Really excellent help from \[sensitive content hidden\] sorting out my calendar and pricing, made a huge difference and Im really grateful\! > > **Cons**: \[sensitive content hidden\] was helpful, friendly and professional and helped me to understand something complicated. Im now better able to run my business > > Perfect\! Thanks for your help with this issue I was facing. I highly recommend Hostaway because of this ----- Page: 1 / 62\ Next: [Next page](https://www.capterra.co.uk/software/152433/hostaway?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152433/hostaway) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data