--- description: Discover the benefits and disadvantages of Hostaway. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hostaway Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Vacation Rental Software](/directory/30616/vacation-rental/software) > [Hostaway](/software/152433/hostaway) # Hostaway Canonical: https://www.capterra.co.uk/software/152433/hostaway Page: 1 / 64\ Next: [Next page](https://www.capterra.co.uk/software/152433/hostaway?page=2) > Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. > > Verdict: Rated **4.8/5** by 1577 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hostaway? Vacation rental property managers, short-term rental property managers, Airbnb hosts, Vrbo hosts, Booking.com hosts, and Expedia hosts ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 1577 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hostaway - **Location**: Helsinki, Finland - **Founded**: 2015 ## Commercial Context - **Pricing Details**: The pricing options are based on monthly or annual subscriptions. Contact Hostaway for a customized pricing plan based on the size of the business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 199 more ## Features - Accounting - Booking Management - Booking Notes - CRM - Calendar Management - Campaign Management - Channel Analytics - Channel Management - Communication Management - Contact Management - Customer Support - Document Management - Dynamic Pricing - Employee Management - GDS/OTA Integration - Guest Experience Management - Housekeeping Management - Incentive Management - Inventory Control - Lead Management - Maintenance Management - Marketing Automation - Multi-Channel Distribution - Multi-Channel Management - Online Booking - Online Payments - Opportunity Management - Order Management - Partner Management - Partner Portal - Payment Processing - Performance Metrics - Pipeline Management - Point of Sale (POS) - Promotions Management - Property Database - Property Management - Rate Management - Reporting & Statistics - Reporting/Analytics - Reservations Management - Revenue Management - Room Inventory - Third-Party Integrations ## Integrations (63 total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... and 48 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Vacation Rental Software](https://www.capterra.co.uk/directory/30616/vacation-rental/software) ## Related Categories - [Rental Property Management Software](https://www.capterra.co.uk/directory/30929/rental-property-management/software) - [Vacation Rental Software](https://www.capterra.co.uk/directory/30616/vacation-rental/software) - [Channel Management Software](https://www.capterra.co.uk/directory/30678/channel-management/software) - [Hospitality Property Management Software](https://www.capterra.co.uk/directory/20031/hospitality-property-management/software) - [Hotel Channel Management Software](https://www.capterra.co.uk/directory/31615/hotel-channel-management/software) ## Alternatives 1. [Guesty](https://www.capterra.co.uk/software/159377/guesty) — 4.4/5 (480 reviews) 2. [Buildium](https://www.capterra.co.uk/software/47428/buildium-property-management-software) — 4.5/5 (2232 reviews) 3. [ResMan](https://www.capterra.co.uk/software/135182/resman) — 4.6/5 (602 reviews) 4. [DoorLoop](https://www.capterra.co.uk/software/211768/doorloop) — 4.8/5 (705 reviews) 5. [Innago](https://www.capterra.co.uk/software/166893/innago) — 4.9/5 (520 reviews) ## Reviews ### "Onboarding process" — 5.0/5 > **Lucy** | *21 May 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Excellent onboarding process with a very diligent onboarding specialist who took the time to talk through things carefully and in detail. > > **Cons**: Some components are a little bit inflexible (e.g i would like to offer discounts on multiple night stays during the week but not at weekends, and we couldn't find a solution for this). Secondly, I would like to continue offering 3.30pm as a check in time which bests suits our cleaning schedule and customer expectation, but they only give options for 3pm or 4pm. > > Very good so far. The onboarding process was thorough and comprehensive. The software opens up many opportunities for us a business. There are a couple of areas in which more flexibility would be hugely helpful (eg around multiple night discounts and check in time as described above). ----- ### "Amazing Onboarding Experience" — 5.0/5 > **Anish** | *27 May 2026* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: - \[sensitive content hidden\] was a really friendly, knowledgeable and helpful onboarding specialist - Platform has really rich features and reporting options > > **Cons**: - Steep learning curve however this is to be expected from a feature rich platform. I would expect this to reduce over time - Occasional lag and downtime on the platform ----- ### "I was amazing\!" — 5.0/5 > **Lukas** | *14 May 2026* | Business Supplies & Equipment | Recommendation rating: 9.0/10 > > **Pros**: \[sensitive content hidden\] was amazing, thank you so much. Hostaway's support team has been consistently fast, knowledgeable, and genuinely helpful. Whenever we reach out with questions about channel integrations, calendar sync, or API setup, the responses are clear, actionable, and tailored to our specific setup rather than generic copy-paste answers. \[sensitive content hidden\] take ownership of issues and follow up until everything is fully resolved, which has saved us a lot of time managing multiple listings across Airbnb, Booking.com, and our direct website. Overall a reliable partner for day-to-day operations. > > **Cons**: Nothing major to complain about so far. The support team always closes the gap quickly when we ask. Thank you ----- ### "Good PMS for all types of operators" — 4.0/5 > **Umar** | *27 May 2026* | Accounting | Recommendation rating: 2.0/10 > > **Pros**: Ease of use, cost, recurring minor updates and Q\&A sessions with senior team at hostaway. Overall good PMS. > > **Cons**: UI was abit outdated, No trust accounting, slow with major updates, support take along time to get back to you and constant price increases. > > Overall experience was good but could have been better. Needs to catch up with the likes of other major PMSs. ----- ### "Avoid Hostaway – Unfair Billing Practices and Poor Support" — 1.0/5 > **Demi** | *13 July 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. > > **Cons**: Avoid Hostaway – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. ----- Page: 1 / 64\ Next: [Next page](https://www.capterra.co.uk/software/152433/hostaway?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152433/hostaway) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data