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What is Hostaway?

Hostaway is the all-in-one vacation rental software for property managers who want to get more bookings with less hassle. Designed to automate and optimize all aspects of your operations, Hostaway centralizes your business in one place for effortless end-to-end property management. Easily connect and manage your listings across all major travel platforms, like Airbnb, Vrbo, Booking.com, Google, etc. Increase profitability and occupancy through dynamic pricing and your own direct booking site.

Who Uses Hostaway?

Growing vacation rental managers with 2-5000+ properties that want to seamlessly manage all rental channels, guest reservations, messages, and more with one software platform with great 24/7 support.

Where can Hostaway be deployed?

Cloud-based
On-premise

About the vendor

  • Hostaway
  • Located in Miami, US
  • Founded in 2015

Hostaway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Czech, Danish, Dutch, English, French and 4 others

Hostaway pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

Hostaway does not have a free version and does not offer a free trial.

Pricing plans

About the vendor

  • Hostaway
  • Located in Miami, US
  • Founded in 2015

Hostaway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Czech, Danish, Dutch, English, French and 4 others

Hostaway videos and images

Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.
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Hostaway video
Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.

Features of Hostaway

  • Accounting
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Campaign Management
  • Channel Analytics
  • Channel Management
  • Communication Management
  • Contact Management
  • Customer Support
  • Document Management
  • Dynamic Pricing
  • Employee Management
  • GDS/OTA Integration
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Maintenance Management
  • Marketing Automation
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Online Booking
  • Online Payments
  • Opportunity Management
  • Order Management
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Promotions Management
  • Property Database
  • Property Management
  • Rate Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management
  • Room Inventory
  • Third-Party Integrations

Alternatives to Hostaway

We are your one-stop solution to elevate your hotel & vacation rental property management. All the tools you need in one single place!
Client Order Management Transport Management Yard Management Dock scheduling Digital Document Signing Learn more about LOGIFLY
Delight every guest with local recommendations and mission-critical property information with branded digital guidebooks.
The world’s leading independent online booking and distribution platform. Save time, get connected & ultimately grow your business.
All the tools & features you need to grow your vacation rental business. Channel management, rental automation, owner management & more
Reimagine property management software with MyVR. Experience the vacation rental industry's most intuitive, performance-driven software
Cloud-based property management system to handle and transform your hotel operations, so you can focus on your guests.
Helps owners or managers of vacation rentals manage reservations, units, guests, housekeeping, rental income and expenses.
Optimize your property with an easy-to-use PMS, OTA channel manager, booking engine, automated email marketing, text messaging & more!

Reviews of Hostaway

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Carlos
Carlos
Owner in Switzerland
Verified LinkedIn User
Management Consulting, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Very satisfied

5.0 11 months ago

Comments: It is quite intuitive and if you have experience with other systems you adapt quickly.

Pros:

It is really designed for Vacation Rentals and has a very user-friendly functionality compared to other similar products. I love the functions with regard to financial reporting and owners. It's amazing.

Cons:

It would be nice to be able to manage more rates in the Booking Engine and to have the possibility to translate the content ourselves as well as different languages for the system (as well as being able to change the format of the dates). The calendar and the price editing functions are good but they are missing some small details.

Alternatives Considered: Easybooking, Guesty For Hosts, iGMS, Hostfully Property Management Platform and Lodgify

Reasons for Choosing Hostaway: It was not me, but one of my clients. The main reason was that they needed a professional and "all in one" property management system.

Switched From: Smoobu

Reasons for Switching to Hostaway: I have been following the webinars on youtube for some time now and I was particularly intrigued by the ability and desire to improve and continue to innovate.

Chris
Owner-Operator in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Hostaway is hands-down the best channel manager I've used to date...

5.0 2 months ago New

Comments: I really enjoy using the software and find the customer service to be superior to what I'd experienced so far from software services like this previously. I also want to note that this is a complex piece of software and does require some dedicated setup time... however, the customer support staff is really patient, a readily available, and are very friendly. I haven't ever been turned away by them without having my issue resolved - they're pretty great!

Pros:

Top level functionality, great customer service, intuitive controls/menus/interface.

Cons:

It's slightly expensive, but far cheaper than the past channel manager I've used; it also includes most/all of the add-on features from the 'other' channel manager but they are included in the service rather than additional services.

Keith
MD in UK
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Hostaway - good but painful!

3.0 2 months ago

Comments: We moved from Hostify to Hostway due to the greater amount of features available. Whilst we still believe we did that right thing it has taken a time, effort and money to get things working well. Even now, 2 months later we are uncovering syncing errors which have cost us dearly. Anyone thinking of using this product needs to make absolutely sure that data is being snycronised correctly. It's also worth noting that whilst Hostaway has a very in depth online help centre the actual customer services is frustrating whereby agents don't seem to understand the problems.

Pros:

Amount of Features Owner Statements Guest Portal Booking Engine

Cons:

Data Synchronisation Payment Processing Customer Support Task Management Analytics Financial Reporting

Alternatives Considered: Guesty

Reasons for Choosing Hostaway: We moved from Hostify to Hostway due to the greater amount of features available.

Switched From: Hostify

Reasons for Switching to Hostaway: We chose Hostaway over Guesty due the the price difference.

Sherri
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Simply BLOWN AWAY

5.0 3 months ago

Comments: GLOWING! Truly a PARTNERSHIP w/ GREAT PEOPLE!

Pros:

[sensitive content hidden]!!! I LOVE [sensitive content hidden] O!! He has been the most amazing guide! Incredibly helpful, funny, nice, intuitive, and friendly mentor in this setup process I could’ve ever asked for!! I didn’t even dream that a person like this existed in my industry. I dreamed of having STRs & unfortunately, I have been struggling to streamline the backend processes of this business with Guesty for Hosts. I have felt solo the entire time learning on my own by desperately surfing the Internet and researching resolutions. Guesty offered me ZERO assistance setting up, and long waits to speak with uneducated employees who could not easily answer my questions. [sensitive content hidden] took away ALL of those issues! He eradicated all of those concerns and easily handled any questions that arose, I just am soooooo thankful to have found this company, the intuitiveness of the software, and the people that you have hired are simply amazing. [sensitive content hidden] was amazing, everyone I’ve encountered has been amazing, punctual, friendly, & professional. If I could give 20 stars, I would! I feel as though I have partners now, and I am no longer alone, thank you, thank you, THANK YOU!

Cons:

Haven't found anything yet. Maybe HTML abilities in the message templates & automation? Would be nice to have a preview of them before sending them out? But I am sure you all are working on this already!

Michael
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Hostaway is Best in Class!

5.0 last month New

Comments: 5 Stars! Excellent platform so glad I chose it!

Pros:

Versatile. Like the calendar layout. Very detailed. Lots of fields. Nice Google booking engine - easy. Prices and fees are great. Best in class customer service - awesome!!

Cons:

GENERAL: Missing Hide button (you have to block your calendar before going live). Go live button. Mass email function? Does it feed inbox to Breezeway and vice-versa? Automated Messages: SMS Message cannot be longer than 140 characters. Missing guest book that has a UI and is an app. No workflow notices to PMS manager if owner makes a rate change in their own calendar – no approval process. Missing an automated message for modified reservations. No way to import previous reviews with past dates. Owner statements are not automated to owner emails. Cant upload videos. CALENDAR Preset holidays names on the correct dates, or allow owner to enter rolling date events such as their birthdays, etc. Variable date increases button (All Listings) so I can increase all clients rates on certain dates. Owner increases the rates, but we approve. TASKS: No pictures, videos allowed. No payment method for completed tasks. No requiring photos when done.