Average Ratings

3 reviews
  • Overall 4.5 / 5
  • Ease of Use 4 / 5
  • Customer Service 4 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Training Webinars

Vendor Details

  • Analytic Call Tracking
  • http://www.analyticcalltracking.com

About Analytic Call Tracking

Mobile call tracking software that enables companies to date call data with the real time dashboard and make multiple blacklists.

Spotlight_media_placeholder

Analytic Call Tracking Features

  • CRM
  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • IVR / Voice Recognition
  • Keyword Tracking

Analytic Call Tracking Most Helpful Reviews

Best Call Tracking for SMB

Reviewed on 22/05/2019
Amati pettes, I.
Digital Marketing Consultant
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Being able record all calls for training and verification and not having to take notes in real time. The ability to make outgoing calls from my mobile phone using my tracking number and still be able to record calls.

Pros: Easy to use and great features. The advanced features provide a lot of options for calls and sms.

Cons: Maybe the reports could be better and provide more detailed information.

I've used ACT in some form for the past three years. The software helps me track my client calls.

Reviewed on 03/05/2018
Verified Reviewer
Deputy CFO
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: ACT's call tracking and reporting features allows me to prove to my clients that my marketing works (or doesn't lol). The reporting is really the best feature of this web based software. It shows you via graph of calls during a set time frame (day, week, months) and lists the individual calls by number, location, time of call and length of call. You have the option of recording calls also. You can also build your own call trees with drag and drop features. It also includes voice drops and call broadcasts - so you can build your own call center.

Cons: The user interface could be a lot better. For the most part it is just the bare essentials. Also the Help Desk states "Please Allow Up To 72 Hours For A Response". That will not do for most people.

Daily use

Reviewed on 22/02/2019
Charles T.
Local SEO Specialist
Marketing & Advertising, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall experience is good; however other software has to be used with ACT to get all the metrics we need.

Pros: I love that once you know how you can generate a report for a given number almost instantly.

Cons: The software lags a lot. It has to "think" about the most basic requests before performing. This is also not intuitive software. It took some time to learn even basic use.

Read More Reviews