15 years helping British businesses
choose better software

What is Web.com?

With Web.com's unique QuickStart, there's no need to wade through proprietary software or learn how to connect different services. Everything is set up for you for just $199.

QuickStart is the perfect solution for you if you're a busy entrepreneur, or even a small business owner who isn't the most savvy with building sites and just needs this handled for you.

Let our team of web design and development experts create your site, giving you time to handle the rest of your business.

Who Uses Web.com?

Small Business Companies

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Reviews of Web.com

Average score

Overall
3.7
Ease of Use
3.5
Customer Service
3.8
Features
3.7
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sander
Sander
Owner in US
Verified LinkedIn User
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Highly capable with a learning curve

5.0 5 years ago

Comments: Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Pros:

Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Cons:

The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

Kyle
Owner in US
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best inventory software

5.0 4 years ago

Comments: Great experience

Pros:

Syncs all our websites super easily. Great customer support.

Cons:

They don’t always implement the things that people request.

Web.com Response

4 years ago

Hi Kyle, Thanks so much for sharing your feedback! Our team will be happy to hear you've had a great experience. Thanks again and we look forward to helping you grow your ecommerce business.

Deidre
Founding Pastor in US
Religious Institutions, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Disappointing Merger

3.0 5 days ago New

Comments: Disappointing and frustrating. Every experience with Web.com has been like pulling teeth with tweezers. And now, I have YEARS of many different domains and content embedded and invested in this company. So disappointing. I can only PRAY that reviews like this will make them BETTER, and operate with the same excellence that Doster USED to have.

Pros:

Dotster. The only thing I like about Web.com is the part of the company that used to be Dotster. I had been with Dotster for 15 years or more. Dotster used to be the BEST company at the BEST price/value with Amazing customer service and product features. In the last year that Doster began to go down hill in their customer service, that's when they merged with Web.com.

Cons:

CUSTOMER SERVICE. They are too slow to respond. They do not all speak English clearly. They do not seem to be trained enough to understand your needs. They seem to be working from a keyword list and will send you associated documentation instead of helping you figure out your issue. Their web interface is difficult to navigate or understand and they now charge you for individual access to features that should be in your own control for your own domains.

Tyler
General Manager in US
Apparel & Fashion, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

eComdash - Bang for you Buck!

4.0 2 years ago

Comments: Really enjoy using eComdash, it's been a great part of what we do and makes our lives easier. Trying to manage multiple storefronts can be very time consuming and this cuts that down tremendously.

Pros:

I really enjoy how much comes out of the box as well as being able to sync everything pretty effortlessly. Most eCommerce businesses have multiple storefronts, so being able to connect is vital.

Cons:

For a bigger business with more custom needs, this may not work as well as you want. I am not sure if support can help with things like this but if it's a more basic structure, you will enjoy.

Verified Reviewer
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Annual plans are misleading - proceed with caution

4.0 5 years ago

Comments: Overall it's a decent piece of software but it does have several issues that make it hard to figure out exactly what is going on sometimes with your business. The reporting is clunky and not customizable and some other features are dangerous if you rely on them but don't realize that the data may not be the whole picture like you think. Annual billing is misleading; The annual billing cost will be renewed, without warning, once you exceed the number of orders for the year. So if you sign up for the 100 orders/month annual plan and you use 1,200 order in 2 months then you'll be charged the annual price every two months, even though you'd pay far less than that by just paying monthly. So buyer beware!

Pros:

The software does a lot as far as multi-channel management. It's pretty easy to add new sales channels and then have it manage your inventories and listings. It's also very nice to be able to set up multiple warehouses and even have Amazon FBA fulfill listings for other channels.

Cons:

It still has some bugs. Be very careful when you download listings because it can create MCF listings inside of Amazon and you won't even know about it unless you go to Amazon and go to each of your products. Ecomdash doesn't notify you or have any way to tell that this listing creation happened. After talking with the support team it appears to be a bug and this can have huge implications for your business when trying to make simple changes or downloads. Also, it's a pretty simple piece of software that does some basic stuff well, but is not very customizable and won't offer you the advanced features you may be wanting. The reports are fairly simple and sometimes you'll have to pull multiple reports for usable info. It really needs some work on the types of reports and notifications that it claims to offer, especially with multiple warehouses. It shows "in-stock" for items that are out-of-stock in one warehouse, which is very annoying because different sales channels are fulfilled by different warehouses, but you'll never be able to see that in a report, so it makes for a lot of manual work and multiple reports to mesh to get the info you need. Also, the annual billing is very misleading and I'd be careful with that.