What is Listen360?
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve.
Who Uses Listen360?
Designed for fitness clubs, home services, consumer services, health & beauty, healthcare, and more, it is a cloud-based platform that helps enhance customer interactions with businesses.
Where can Listen360 be deployed?
Cloud, SaaS, Web-based
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Features of Listen360
- Anonymous Feedback
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customisable Templates
- Data Visualisation
- Feedback Management
- Mobile Survey
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- NPS Survey Structure
- Negative Feedback Management
- Performance Metrics
- Process/Workflow Automation
- Pulse Surveys
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Sentiment Analysis
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third Party Integrations
- Trend Analysis
- Visual Analytics
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Reviews of Listen360
Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great
The number of clicks to get to the screen to address a at risk user
Simple to implement, valuable insights via easy-to-use interface for all levels of the org
Comments: Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.
Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting
A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.
Comments: Works well for what it is supposed to do. A great way to hear from your customers.
Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
Listen 360 has a pulse on what is going on.
Comments: I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed.
Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention.
There are times surveys come in for the wrong service line and this effects other scores under other technicians.
Great way to address customer issues
Comments: Listen360 is a great tool. If a customer wants to let you know about an issue they can. For our company, that facilitates a conversation that can make their experience much better, and help us correct a problem we might not have known we had.
Instant, direct feedback from your customers.
Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.