What is Listen360?

Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve.

Who Uses Listen360?

Designed for fitness clubs, home services, consumer services, health & beauty, healthcare, and more, it is a cloud-based platform that helps enhance customer interactions with businesses.

Where can Listen360 be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Listen360
  • Located in Alpharetta, US
  • Founded in 2009
  • Phone Support
  • Chat

Countries available

Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina and 102 others

Languages

English

About the vendor

  • Listen360
  • Located in Alpharetta, US
  • Founded in 2009
  • Phone Support
  • Chat

Countries available

Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina and 102 others

Languages

English

Listen360 videos and images

Listen360 Software - Get instant, actionable customer feedback
Listen360 Software - Generate reviews and boost your online reputation
Listen360 Software - Track and compare performance across your organization
Listen360 Software - Discover themes that drive customer loyalty
Listen360 Software - Increase customer retention with closed-loop follow-up
View 6 more
Listen360 video
Listen360 Software - Get instant, actionable customer feedback
Listen360 Software - Generate reviews and boost your online reputation
Listen360 Software - Track and compare performance across your organization
Listen360 Software - Discover themes that drive customer loyalty
Listen360 Software - Increase customer retention with closed-loop follow-up

Compare Listen360 pricing with similar products

Listen360

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Free Version
Free Trial
US$99.00/month
Free Version
Free Trial
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Free Version
Free Trial
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Free Version
Free Trial

Features of Listen360

  • Alerts/Notifications
  • Anonymous Feedback
  • Complaint Monitoring
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Dashboard
  • Data Visualisation
  • Feedback Management
  • Mobile Survey
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Metrics
  • Process/Workflow Automation
  • Pulse Surveys
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • Segmentation
  • Sentiment Analysis
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics

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Reviews of Listen360

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
81%
4
16%
3
2%
Matt H.
Matt H.
Vice President of Member Experience and Healthy Living in US
Verified LinkedIn User
Health, Wellness & Fitness, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Game changer!

5 3 years ago

Pros:

Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

Cons:

The number of clicks to get to the screen to address a at risk user

Michael M.
VP - Insights & Analytics in US
Health, Wellness & Fitness, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Simple to implement, valuable insights via easy-to-use interface for all levels of the org

5 2 months ago

Comments: Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.

Pros:

Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting

Cons:

A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.

Chanda B.
Office Manager in US
Consumer Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Listen 360

3 2 years ago

Comments: Works well for what it is supposed to do. A great way to hear from your customers.

Pros:

Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Cons:

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

Robert L.
Customer Quality Manager in US
Consumer Services, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Listen 360 has a pulse on what is going on.

5 2 months ago

Comments: I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed.

Pros:

Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention.

Cons:

There are times surveys come in for the wrong service line and this effects other scores under other technicians.

Toby M.
Director of Operations in US
Music, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Great way to address customer issues

5 2 months ago

Comments: Listen360 is a great tool. If a customer wants to let you know about an issue they can. For our company, that facilitates a conversation that can make their experience much better, and help us correct a problem we might not have known we had.

Pros:

Instant, direct feedback from your customers.

Cons:

Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.