What Is Listen360?

Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve.

Who Uses Listen360?

Designed for fitness clubs, home services, consumer services, health & beauty, healthcare, and more, it is a cloud-based platform that helps enhance customer interactions with businesses.

Listen360 Details

Listen360

Founded in 2009

Listen360 Details

Listen360

Founded in 2009

Listen360 videos and images

Listen360 video
Listen360 Software - Get instant, actionable customer feedback - thumbnail
Listen360 Software - Generate reviews and boost your online reputation - thumbnail
Listen360 Software - Track and compare performance across your organization - thumbnail
Listen360 Software - Discover themes that drive customer loyalty - thumbnail
Listen360 Software - Increase customer retention with closed-loop follow-up - thumbnail

Compare Listen360 pricing with similar products

Starting price

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US$99.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial No
Free Trial Yes
Free Trial Yes
Free Trial Yes

Listen360 deployment and support

Support

  • Email/Help Desk
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of Listen360

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

View full list of Customer Experience Software

  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Call Reporting
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • Performance Metrics
  • Process/Workflow Automation
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

View full list of Customer Satisfaction Software

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Anonymous Feedback
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Questions
  • Customisable Templates
  • Customizable Fields
  • Data Visualisation
  • Email Management
  • Feedback Management
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • Website Integration
  • Widgets

View full list of NPS Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Customer Experience Management
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Website Integration
  • Widgets

View full list of Review Management Software

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Reviews of Listen360

Read all 33 reviews

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.9
Features
4.7
Value for Money
4.7

Reviews by score

5
27
4
5
3
1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Matt H.
Matt H.
Vice President of Member Experience and Healthy Living in US
Verified LinkedIn User
Health, Wellness & Fitness, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Game changer!

5 3 years ago

Pros:

Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

Cons:

The number of clicks to get to the screen to address a at risk user

Sara N.
Manager in US
Facilities Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great product!

5 4 years ago

Comments: Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

Pros:

I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!

Cons:

Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

Chanda B.
Office Manager in US
Consumer Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Listen 360

3 2 years ago

Comments: Works well for what it is supposed to do. A great way to hear from your customers.

Pros:

Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Cons:

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

Peggy B.
Retention and Engagement Coordinator in US
Hospital & Health Care, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Listen to Us!

5 3 months ago

Comments: Love it!

Pros:

Very user-friendly and a great tool to see the impact your business is having on your employees and staff.

Cons:

No comment on this. I like the software.

Michael F.
Owner in US
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Customer Satisfaction is Top Priority

5 2 years ago

Pros:

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.

Cons:

Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.