--- description: Discover the benefits and disadvantages of FixMe.IT. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FixMe.IT Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [FixMe.IT](/software/151861/fixme-it) # FixMe.IT Canonical: https://www.capterra.co.uk/software/151861/fixme-it Page: 1 / 17\ Next: [Next page](https://www.capterra.co.uk/software/151861/fixme-it?page=2) > Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. > > Verdict: Rated **4.8/5** by 389 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses FixMe.IT? IT professionals from businesses of all sizes and across various industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 389 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Techinline - **Location**: Toronto Ontario, Canada - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $39/seat/month Annual plan: $390/seat/year - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina and 130 more ## Features - Access Controls/Permissions - Chat/Messaging - Collaboration Tools - File Sharing - File Transfer - Live Chat - Multiple Monitor Access - Real-Time Chat - Remote Access/Control - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Screen Recording - Screen Sharing - Session Recording - Troubleshooting - Unattended Access ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.capterra.co.uk/directory/30928/remote-support/software) ## Related Categories - [Remote Support Software](https://www.capterra.co.uk/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.co.uk/directory/31855/remote-work/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Remote Desktop Software](https://www.capterra.co.uk/directory/31955/remote-desktop/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.co.uk/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.co.uk/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.co.uk/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.capterra.co.uk/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "The Simplest Remote Software Around\!" — 5.0/5 > **Luke** | *10 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Extremely simple to use, I could teach anyone how to use it very quickly in 10 mins or so. Press connect and you was straight on\! > > **Cons**: Being so simple means it didn't have loads of features, one of the biggest wishes I had was Mac OS support. > > Severed as our main remote software for many years and never had issues with it. Anytime I needed assistance the support team is absolutely golden. ----- ### "Simple and effective" — 5.0/5 > **Natasha** | *11 July 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: FixMe.it allows us to quickly and easily support our customers. The ability to enhance permissions or install an unattended client is also extreamly helpful, with colour coded status for each of these machines giving us a simple visual to what is online and active. > > **Cons**: Fix me ticks all the boxes, the only way I feel it could be improved is with a mobile app, allowing for on the go access. ----- ### "best in town" — 5.0/5 > **ed** | *12 April 2024* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. I train groups of 4+ programming mainly. Been using it for 3 or so ? years The way each student can interact with my (instructor's) screen sometimes makes me smile - its quite magical. In my opinion training thus is better than one-one face-face (but you try telling that to potential customers that :-( ) since with this remote software we BOTH have dual keyboard/mouses control of a (mine) screen. > > **Cons**: The name\! Embarrasing to be honest when teaching a financial house or other. Ill also be honest in saying that I often peruse for sotware that can have many simultaneous/concurrent CLIENTS and if it were cheaper Id go for it. So far not :-) > > Great. Hope I dont sound unappeciative cause I am. Thanks \! ----- ### "Impeccable Service" — 5.0/5 > **Patrick** | *22 October 2025* | Computer Networking | Recommendation rating: 10.0/10 > > **Pros**: Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously. you checked all the boxes beyond the call\! > > **Cons**: Hard to define isssues that do not exist, the reasion why I do business with FixMe.it is that after fourty years as an IT support and services delivery professional, I found a vendor who is on top of its game and maintains such a high level of customer service dicipline there are few who can match or even come close to this standard. > > During a mass IT outage of internet (AWS) services I was able to reach support and resolve the issue. ----- ### "Seamless and "bullet-proof" remote control solution" — 5.0/5 > **Ray** | *5 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user. > > **Cons**: From time to time I need to support Mac machines and FixMe.IT only supports Windows devices. > > In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer. I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT . ----- Page: 1 / 17\ Next: [Next page](https://www.capterra.co.uk/software/151861/fixme-it?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/151861/fixme-it) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data