Flight Commerce

Impressed with the functionality and service we receive from all departments.

Pros:

IDSTC software is built with the party plan model in mind. We are improving our business systems and processes because of the forward-thinking the IDSTC team has done in creating the functionality. The sales team which includes and everyone she brought in to answer questions and our support team - - are both very professional and great at setting expectations. We wanted to start very quickly and they were great about slowing us down, making sure the i's were dotted and the t's crossed before we rushed into som thing. support team is very thorough, knowledgeable, patient :) and fun!

Cons:

The lack of integration with shipping services and accounting services causes extra manual work arounds.

Complete Solution for MLM & Beyond. Great people to work with!

Comments: Refreshing and encouraging. The frustrating patterns that enterprise companies typically must go through when introducing new solutions were not present.
Flight and Flight Team created Product we were able to regularly showcase as opportunity over another burden to implement so typical for our organization in the past.

Pros:

On the company level: They are not just a software company. They understand Direct Selling and they own their solution end-to-end. This means during conversations you don’t focus on explaining but on concluding. They were open, involved and super-fast in any Proof-of-concepts we challenged them with. On the solution level: Its completeness, flexibility and configuration level. 80-90% of what Business Teams asked for was manageable by configurations or APIs. Flight gave us options to migrate entire business to out of the box (from CRM, through back office, order management ending on User Experience) or blend it with a 3rd party / in-house solution of your choice. We picked it for several cases where it fit more than well either as a solution for the majority or minority of required capabilities. On the implementation: The “Pilot” approach. In two weeks time we received a fully operational solution branded to our needs. This allows us to introduce/demo the product to internal customers (Markets, Functional or Technical Teams) without customization. With this approach we were able to collect super-specific requirements in relation to what users see over typical the typical requirements stage.

Cons:

Number of Micro-services in their core solution. To be fair it didn't limit us from headless models or targeted features usage. Flight Team was capable and open to build & manage those depending on the use case.

Affordable but Finicky

Comments: This program got our direct sales company off the ground, once we grow a little bigger we will be investing in a better program

Pros:

This program has a adequate front end for direct sales and does the basics for direct sales companies.

Cons:

Finicky program with an outdated look. Minimal options for reporting and gathering data. This program can handle direct sales genealogy and discounting, yet basic functions - like returns, are set up poorly (returns are an action, not generating a credit memo - to replace or exchange item for the customer, you must enter a no charge order which then throws off discounting data - one example of how this program is exceptionally difficult to work with).

Sabika Jewelry

Comments: Sabika has worked with IDSTC for many years. They are very knowledgeable working with MLM companies. There customer support team works well with clients and they take the time to understand any issues that come about!

Pros:

Flexibility, ability to program quickly and make changes quickly with import/export functions. High end reporting!

Cons:

Sometime with system upgrades it would causes unexpected issues with our field.

Great MLM platform built for the future

Pros:

Built for the cloud with a rock-solid software architecture that is easy to configure and NEVER goes down because it's natively hosted in Microsoft's Azure cloud. This system has configurable business rules so that no code needs to be written to customize the software.

Cons:

Would like to have webhooks as part of the API to add to the integration options.

Alternatives Considered: Exigo

Reasons for Switching to Flight Commerce: Better cloud-based architecture and no software customization or software deployment needed like other platforms.