What Is Upper Hand?

Upper Hand is a leading provider of sports and fitness management software that enables businesses to achieve more while doing less. Facilities, studios, and gyms use Upper Hand’s software and payments platform to operate more efficiently, increase client satisfaction, and leverage real-time data for better decision-making. Key features include memberships, classes, scheduling and registration, payroll automation, retail management, payments and more - plus a top notch client experience.

Who Uses Upper Hand?

Fitness and sports businesses, facilities, and trainers looking to give their clients a premium online scheduling experience while cutting down on time spent in administrative tasks.

Upper Hand Details

Upper Hand

Founded in 2012

Upper Hand Details

Upper Hand

Founded in 2012

Upper Hand videos and images

Upper Hand video
Upper Hand Software - Upper Hand provides your clients an intuitive checkout experience that increases customer satisfaction and drives repeat business. - thumbnail
Upper Hand Software - Customizable calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact. - thumbnail
Upper Hand Software - Upper Hand empowers quicker and more informed business decisions through real-time data that’s accurate and accessible. Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth. - thumbnail
Upper Hand Software - Integrated software & payments platform eliminates need to aggregate data from multiple costly sources. Take quicker action on outstanding balances with integrated payment tools. - thumbnail
Upper Hand Software - Flexible contact management and marketing tools help build your book of business while eliminating costs for third-party services. Maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends. - thumbnail

Compare Upper Hand pricing with similar products

Starting price

US$75.00/month
US$69.00/month
N/A
US$109.00/month

Free Version

Free Version No
Free Version Yes
Free Version No
Free Version No

Free Trial

Free Trial No
Free Trial No
Free Trial Yes
Free Trial No

Upper Hand deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of Upper Hand

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Scheduling
  • Collaboration Tools
  • Color Codes/Icons
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Mobile Alerts
  • Multi-Location
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Timesheet Management
  • Website Integration

View full list of Calendaring Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Management
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Instructor Management
  • Inventory Management
  • Marketing Automation
  • Member Accounts
  • Member Portal
  • Membership Management
  • Mobile Access
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Team Management
  • Third Party Integrations
  • Visitor Management
  • Website Integration
  • Website Management

View full list of Club Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Business Coaching
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Management
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Data Import/Export
  • Drag & Drop
  • Electronic Payments
  • Email Reminders
  • Event Calendar
  • Event Scheduling
  • Feedback Management
  • Goal Setting / Tracking
  • HIPAA Compliant
  • Invoice Management
  • Life Coaching
  • Mentor/Coach Matching
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Performance Metrics
  • Program Management
  • Progress Tracking
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Session Notes
  • Sport Coaching
  • Third Party Integrations
  • Visual Analytics
  • Web Forms
  • Website Integration

View full list of Coaching Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Class Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Communication Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Instructor Management
  • Inventory Management
  • Marketing Automation
  • Membership Management
  • Multi-Location
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Self Check-in/Check-out
  • Social Media Integration
  • Third Party Integrations
  • Wait List Management
  • Website Integration

View full list of Fitness Software

  • Access Controls/Permissions
  • Activity Dashboard
  • Attendance Management
  • Attendance Tracking
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Class Registration
  • Class Scheduling
  • Client Portal
  • Community Management
  • Customer Database
  • Customer Engagement
  • Email Campaign Management
  • Facility Scheduling
  • Fitness Performance Tracking
  • Fitness Plan
  • For Gyms
  • Group Scheduling
  • Instructor Management
  • Lead Management
  • Marketing Automation
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Booking
  • Online Booking
  • Online Registration
  • Payment Processing
  • Point of Sale (POS)
  • Push Notifications
  • Registration Management
  • Reporting/Analytics
  • SMS Messaging
  • Self Service Portal
  • Staff Management
  • Third Party Integrations
  • Visitor Management
  • Waiver Management

View full list of Gym Management

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Attendance Management
  • Attendance Tracking
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Committee Management
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Dues Management
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • File Sharing
  • Invoice Management
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Renewals
  • Payment Processing
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Third Party Integrations
  • Website Integration
  • Website Management
  • eCommerce Management

View full list of Membership Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Certification Tracking
  • Class Scheduling
  • Client Management
  • Client Portal
  • Client Profiles
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Electronic Payments
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Exercise Library
  • Fitness Assessments
  • Fitness Plan
  • Hybrid Trainer
  • In-person Trainer
  • Mobile App
  • Multi-Location
  • Nutrition Program
  • Online Trainer
  • Payment Processing
  • Progress Tracking
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Secure Login
  • Social Media Integration
  • Third Party Integrations
  • Transaction History
  • Website Integration
  • eCommerce Management

View full list of Personal Training Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Capacity Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Credit Card Processing
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Discount Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Facility Scheduling
  • For Yoga/Pilates Studios
  • Marketing Automation
  • Membership Management
  • Mobile Alerts
  • Multi-Location
  • Online Payments
  • Point of Sale (POS)
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Rewards Program
  • SMS Messaging
  • Social Media Integration
  • Staff Management
  • Task Scheduling
  • Third Party Integrations
  • Website Integration

View full list of Pilates Studio Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Management
  • Attendee Tracking
  • Badge Management
  • Barcode / Ticket Scanning
  • CRM
  • Calendar Management
  • Class Registration
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Forms Management
  • Group Registration
  • Marketing Automation
  • Mobile Access
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Self Check-in/Check-out
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integrations
  • Visitor Registration
  • Website Integration
  • Website Management

View full list of Registration Software

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Workflow
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Compliance Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Mobile Access
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Rescheduling
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • Self Service Portal
  • Task Scheduling
  • Third Party Integrations
  • Timesheet Management

View full list of Scheduling Software

  • API
  • Alerts/Notifications
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Chat/Messaging
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Customization
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Tracking
  • Facility Scheduling
  • Forms Management
  • In-Game Analytics
  • Live Chat
  • Member Accounts
  • Member Directory
  • Mobile Access
  • Mobile Alerts
  • Payment Processing
  • Personalisation
  • Real Time Notifications
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Social Media Integration
  • Team Calendars
  • Team Management
  • Volunteer Management
  • Website Integration
  • Website Management

View full list of Sports League Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
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  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Class Management
  • Client Management
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Discount Management
  • Event Management
  • Facility Scheduling
  • For Yoga/Pilates Studios
  • Inventory Management
  • Membership Management
  • Multi-Location
  • Online Booking
  • Online Payments
  • Point of Sale (POS)
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Social Media Integration
  • Staff Management
  • Task Management
  • Third Party Integrations
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View full list of Yoga Studio Software

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Reviews of Upper Hand

Read all 81 reviews

Average score

Overall
4.1
Ease of Use
4
Customer Service
4.4
Features
3.7
Value for Money
4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jiselle P.
Executive Director in US
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

So convenient!

5 2 years ago

Comments: The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Pros:

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Cons:

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Upper Hand Response

2 years ago

Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!

Natasha H.
Marketing & Creative Coordinator in US
Sports, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Customer Service!

5 last year

Comments: Customer service has been exceptional.

Pros:

We initially go it for our training sessions located at our warehouse location. It has been great especially with the app. Coaches are able to see on their end if they have anyone signed without having to go us. Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.

Cons:

You can't group programs together. You have to do multiple links for the same event.

Upper Hand Response

last year

Hi Natasha, Thanks so much for taking the time to write a review. We're thrilled to hear about your positive experiences with our app and customer service. We appreciate your feedback on how we can continue to improve to better serve your needs. Thank you again and have a great day!

Brett L.
Ceo in US
Sports
Used the Software for: 6-12 months
Reviewer Source

Frustrating

2 5 years ago

Pros:

I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Cons:

I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers. For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion. I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up. Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them. I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options. Just my two cents, happy to discuss my experience

Upper Hand Response

4 years ago

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

Edward S.
President in US
Sports, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Good Facility Management Platform

4 3 months ago

Pros:

Relatively easy to use once you get the hang of it. Major benefit is that it's an all in one platform.

Cons:

Not as intuitive as I would like it to be. I wish it had a right click feature that would let you make edits to events.

Upper Hand Response

3 months ago

Hi Edward, Thank you so much for taking the time to write a review! We are so glad to hear that our all-in-one platform is helping you manage your facility. We appreciate your feedback on how we can continue to improve to best serve your business. Thank you again, and have a great day!

Liz M.
CEO in US
Sports, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy for customers, but lacks some bells and whistles

4 last year

Comments: Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.

Pros:

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.

Cons:

It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

Upper Hand Response

last year

Hi Liz, Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases. Thank you again for your candid feedback, and have a great day!