--- description: Discover the benefits and disadvantages of Crisp. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crisp Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.co.uk/software/151292/crisp Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/151292/crisp?page=2) > Your all-in-one platform for multi-channel communication to improve your customers' relationship. > > Verdict: Rated **4.6/5** by 147 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Crisp? 600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 147 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Crisp - **Location**: Nantes, France - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Free: 2 agents included Mini: $45/month, per team Essentials: $95/month, per team Plus : $295/month, per team - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Hungarian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Albania, Andorra, Argentina, Armenia, Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Cambodia, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Ecuador, El Salvador, Estonia and 66 more ## Features - AI/Machine Learning - Alerts/Escalation - Automated Responses - Automated Routing - Autoresponders - CRM - Chat/Messaging - Chatbot - Collaboration Tools - Contact Management - Customer Database - Customer Support - Customisable Branding - Feedback Management - Geotargeting - Human Handover - Interaction Tracking - Knowledge Management - Lead Capture - Lead Distribution - Lead Qualification - Live Chat - Macros/Templated Responses - Marketing Automation - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multi-User Collaboration - Natural Language Processing - Offline Form - Personalisation - Prioritisation - Proactive Chat - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Remote Access/Control - Reporting/Analytics - Screen Sharing - Self Service Portal - Service Level Agreement (SLA) Management - Shared Inboxes - Surveys & Feedback - Template Management - Transcripts/Chat History - Transfers/Routing - Two-Way Audio & Video - Video Chat - Video Conferencing ... and 7 more features ## Integrations (30 total) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [Email Management Software](https://www.capterra.co.uk/directory/30553/email-management/software) - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) - [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3409 reviews) 4. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Crisp helps us provide best-in-class support to our technical customers" — 5.0/5 > **Matthew** | *7 April 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The seamless switch between chat communication and email is really great. > > **Cons**: The lack of support for longer lived open conversations, and the ability to share these conversations between multiple team members. > > Crisp has enabled us to provide our customers with best-in-class support. We regularly get comments about the quality of our support, and Crisp helps us achieve this by making the interface for our support and engineering teams so easy to use. ----- ### "Best live chat software I’ve used for my site" — 5.0/5 > **Lewis** | *16 February 2025* | Events Services | Recommendation rating: 9.0/10 > > **Pros**: Best live chat software I’ve used. Extremely easy to integrate into any website, and the iOS app is brilliant. > > **Cons**: Cheap looking interface. But I guess it’s a cheap app?\! > > Very good from start to finish. Does exactly what I need. Helps website visitors easily ask me questions etc. ----- ### "Impressive AI Features and Outstanding Customer Support" — 5.0/5 > **Sam** | *2 September 2025* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value immediately. > > **Cons**: Setting up custom events was a little challenging at first, but the support team was quick and thorough in helping me get everything working smoothly. > > Overall, my experience with Crisp has been excellent—the software is intuitive, reliable, and backed by great customer service that makes the process easy. ----- ### "Winning tool - Crisp.chat" — 5.0/5 > **Leandi** | *30 March 2026* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. > > **Cons**: Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. > > Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. ----- ### "Crisp - doesn't send all of our responses, support team doesn't care" — 1.0/5 > **Alex** | *7 October 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Its cost effective, but not much else to like about it. > > **Cons**: Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. > > Terrible customer support, they seem to not care at all for their users. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/151292/crisp?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/151292/crisp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data