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What is iLobby?

VisitorOS is purpose-built for large enterprises looking for a turnkey visitor management solution. It helps companies digitize the tracking and registering of visitors at their facility.

Keeping your people safe and your company in compliance has never been easier.

Who Uses iLobby?

iLobby's globally-leading Facility and Visitor Management platform, FacilityOS, is designed for complex, security conscious and regulated industries such as manufacturers and industrial complexes.

iLobby Software - Visitor Management Solution - Built specifically for enterprises with mission-critical facilities and infrastructure, VisitorOS improves workplace safety, security, and compliance through automation and people-powered support.
iLobby Software - Facility and Visitor Management Platform – iLobby’s FacilityOS is a modular platform used by security professionals, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities.

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Reviews of iLobby

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.6
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
James
IT Admin in Canada
Verified LinkedIn User
Utilities, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

User friendly sign in system with all the bells and whistles.

5.0 5 years ago

Pros:

iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it.

Cons:

Only a few minor things: - certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue. - we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

Emily
Gym Administrator in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

iLobby is a great solution for digital attendace

5.0 5 years ago

Comments: Overall this is a very useful and innovative software. It gives our gym a professional and technologically advanced atmosphere.

Pros:

The best thing about this software is you can you use this software on a desktop OR a tablet. It's professional looking and it allows you to take a picture of your member and visitors for easy identification

Cons:

My only complaint about this software is that there is no monthly billing option. You have to pay annually.

Christina
Administrator in US
Automotive, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

iLobby Review

3.0 5 years ago

Comments: This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth.

Pros:

This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated.

Cons:

The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself. When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times.

Scott
Jr. IT Systems Analyst in Canada
Warehousing, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Great Product/Service

5.0 5 years ago

Comments: Although I don't get to use it much, I do maintain the hardware and software for the devices utilizing the iLobby service, and I can say that it has been pleasantly simple. The straightforward UI makes almost any user capable of understanding and completing sign-ins for our office. As far as an experience from a business perspective, it's hard to deny the convenience allowed to our receptionist who can remain on the same floor as the rest of the company and not have to waste time or money managing the front door of our office.

Pros:

Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly. At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Cons:

Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.

Mario
Director Of Security in Canada
Security & Investigations, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

iLobby supporter

5.0 4 years ago

Comments: I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.

Pros:

I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

Cons:

I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.