---
description: Discover the benefits and disadvantages of Metaphor IVR+.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Metaphor IVR+ Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Metaphor IVR+](/software/150763/metaphor-ivr)

# Metaphor IVR+

Canonical: https://www.capterra.co.uk/software/150763/metaphor-ivr

> Metaphor IVR+ is an omnichannel self-service platform deployed in the USAN cloud.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Metaphor IVR+?

Companies with contact centers and omni-channel customer experience initiatives.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: USAN
- **Founded**: 1989

## Commercial Context

- **Starting Price**: US$0.01
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Call Centre Management
- Call Logging
- Call Recording
- Call Routing
- IVR
- Multiple Scripts
- Phone Key Input
- Survey/Poll Management
- Text to Speech
- Voice Customisation
- Voice Mail

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (859 reviews)
2. [VoIP.ms](https://www.capterra.co.uk/software/203084/voip-ms) — 4.8/5 (697 reviews)
3. [Genesys Cloud CX](https://www.capterra.co.uk/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
4. [XCALLY](https://www.capterra.co.uk/software/136894/xcally) — 4.8/5 (130 reviews)
5. [DeepCall](https://www.capterra.co.uk/software/1031078/deepcall) — 4.9/5 (18 reviews)

## Reviews

### "Helps Increase Sales" — 4.0/5

> **Jennifer** | *2 April 2018* | Recommendation rating: 7.0/10
> 
> **Pros**: The automation will allow your business to promote customer self-service while saving on operational costs.  The downside to this is the lack of "real communication" between customer and company so make sure you have the type of business that would actually benefit from this.  The natural language and speech recognition feature has been very helpful with our overseas clients.
> 
> **Cons**: Experienced issues during set-up phase re-routing calls to live agents / and Caller ID was not working  on mobile devices.  Customer support, however, rectified these problems within a week of set-up.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/150763/metaphor-ivr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/225253/Metaphor-IVR/> |
| en-AE | <https://www.capterra.ae/software/150763/metaphor-ivr> |
| en-AU | <https://www.capterra.com.au/software/150763/metaphor-ivr> |
| en-CA | <https://www.capterra.ca/software/150763/metaphor-ivr> |
| en-GB | <https://www.capterra.co.uk/software/150763/metaphor-ivr> |
| en-IE | <https://www.capterra.ie/software/150763/metaphor-ivr> |
| en-IL | <https://www.capterra.co.il/software/150763/metaphor-ivr> |
| en-IN | <https://www.capterra.in/software/150763/metaphor-ivr> |
| en-NZ | <https://www.capterra.co.nz/software/150763/metaphor-ivr> |
| en-SG | <https://www.capterra.com.sg/software/150763/metaphor-ivr> |
| en-ZA | <https://www.capterra.co.za/software/150763/metaphor-ivr> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Metaphor IVR+","description":"Metaphor IVR+ is an automated platform that offers callers highly personalized voice, touch, text and other interaction options and optimizes calls to adapt to their needs. It lets callers decide how they want to interact with the system and gives administrators powerful tools for greater call visibility, optimization and control. Infinite automation possibilities promote customer self-service, while routing complex calls to live agents improve service levels and cut operational costs.","url":"https://www.capterra.co.uk/software/150763/metaphor-ivr","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/150763/metaphor-ivr#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":1},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.uk/software/150763/metaphor-ivr#faqs","mainEntity":[{"name":"What is Metaphor IVR+?","@type":"Question","acceptedAnswer":{"text":"Metaphor IVR+ is an automated platform that offers callers highly personalized voice, touch, text and other interaction options and optimizes calls to adapt to their needs. It lets callers decide how they want to interact with the system and gives administrators powerful tools for greater call visibility, optimization and control. Infinite automation possibilities promote customer self-service, while routing complex calls to live agents improve service levels and cut operational costs.","@type":"Answer"}},{"name":"Who Uses Metaphor IVR+?","@type":"Question","acceptedAnswer":{"text":"Companies with contact centers and omni-channel customer experience initiatives.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IVR Software","position":2,"item":"/directory/30231/ivr/software","@type":"ListItem"},{"name":"Metaphor IVR+","position":3,"item":"/software/150763/metaphor-ivr","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/software/150763/metaphor-ivr#breadcrumblist"}]}
</script>