--- description: Discover the benefits and disadvantages of Sinch MessageMedia. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sinch MessageMedia Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [Sinch MessageMedia](/software/150203/messagemedia) # Sinch MessageMedia Canonical: https://www.capterra.co.uk/software/150203/messagemedia Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/150203/messagemedia?page=2) > Sinch MessageMedia is an SMS platform enabling businesses to connect with customers via text messaging features and integrations. > > Verdict: Rated **4.5/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sinch MessageMedia? Sinch MessageMedia helps businesses across all industries, from global brands to SMBs in the healthcare, education, retail, not-for-profit, and many other industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 53 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sinch ## Commercial Context - **Starting Price**: US$42.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Basics: $42/ month Conversations: $109/ month Pro: $259/ month Pro Plus: $419/ month Advanced: $749/ month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, New Zealand, United Kingdom, United States ## Features - 2-Way Messaging - Alerts/Notifications - Audience Targeting - Automated Responses - Campaign Management - Contact Management - Customisable Templates - MMS - Mass Texting - Message Personalisation - Mobile Coupons - Multi-Channel Communication - Reporting/Analytics - SMS Marketing - Scheduled Messaging - Survey Builder - Third-Party Integrations ## Integrations (23 total) - Act\! - ActiveCampaign - Adobe Campaign - Adobe Experience Manager - Aircall - AroFlo - BigCommerce - Bullhorn ATS & CRM - Covetrus Pulse - Epic - HubSpot CRM - Klaviyo - Mailchimp - Mailjet - NetSuite ... and 8 more integrations ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [SMS Marketing Software](https://www.capterra.co.uk/directory/30842/sms-marketing/software) ## Related Categories - [SMS Marketing Software](https://www.capterra.co.uk/directory/30842/sms-marketing/software) - [SMS Survey Software](https://www.capterra.co.uk/directory/32937/sms-survey/software) - [Mobile Marketing Software](https://www.capterra.co.uk/directory/31308/mobile-marketing/software) - [Conversational Marketing Software](https://www.capterra.co.uk/directory/31562/conversational-marketing-platform/software) ## Alternatives 1. [Project Broadcast](https://www.capterra.co.uk/software/1059384/project-broadcast) — 4.9/5 (647 reviews) 2. [SlickText](https://www.capterra.co.uk/software/155430/slicktext-com) — 4.8/5 (268 reviews) 3. [EZ Texting](https://www.capterra.co.uk/software/145848/ez-texting) — 4.4/5 (245 reviews) 4. [TextP2P](https://www.capterra.co.uk/software/183310/text-p2p) — 5.0/5 (125 reviews) 5. [Textmagic](https://www.capterra.co.uk/software/147342/textmagic) — 4.6/5 (260 reviews) ## Reviews ### "Helpful support" — 5.0/5 > **Cherry** | *30 October 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Ease of use - it is a user friendly service and over the years we have been using Message Media it has developed and has been responsive to our needs > > **Cons**: The Chatbot isn't that helpful and just sends a list of FAQs which is frustrating and impersonal especially as none of the FAQs were relevant to my request > > We use Sinch Message Media every day and it is an invaluable service for our charity. My concern is that as it has become a bigger company the customer support has become more remote and less personal. ----- ### "Sinch: Messaging at its finest" — 5.0/5 > **Nicholas** | *4 December 2025* | Staffing & Recruiting | Recommendation rating: 8.0/10 > > **Pros**: Two‑way, conversational messaging — It’s not just one‑way blasts: you can have real conversations over text, support customers, respond to inquiries, and keep the history in a shared inbox — which is great for engagement and support > > **Cons**: For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better > > Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it ----- ### "Exceptional customer service and product." — 5.0/5 > **Lori** | *15 August 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: It is a very easy tool to communicate important information to our employees. The customer support is exceptional. When sending messages, I appreciate that I can view the message and send out a test before sending to review, never had that before. I like the features and that it allows us to create templates and insert our company logo or other images. It is also easy to manage and create new contacts. > > **Cons**: There is really nothing that I can think of. No bad experience and no issues implementing this either. > > It has been a great experience and highly recommend to other companies that are considering this product. I would choose this product over the other messaging service we had if I were new to this tool. ----- ### "Bad technical support" — 1.0/5 > **Arthur** | *22 April 2026* | Education Management | Recommendation rating: 1.0/10 > > **Pros**: At first glance, the integration seems solid and ambitious. The interface is user-friendly, and \[sensitive content hidden\], our account manager, is also very pleasant to work with. > > **Cons**: Very disappointing experience with this service on Zoho CRM. For several weeks, we encountered a critical issue that resulted in duplicate SMS messages being sent, causing significant and unnecessary costs on our side. Despite opening multiple support tickets and clearly explaining the situation, we did not receive any meaningful help or resolution from their team. There was no proactive investigation, no clear communication, and no accountability. In the end, we had to investigate the issue ourselves and identified that it was caused by an automatically generated workflow (created by their integration in Zoho CRM) that was incorrectly configured and resending messages even when they had already been successfully delivered. This is a fundamental flaw that should have been caught and resolved by their support team. To make matters worse, after updating the app, we lost access to the workflow history, meaning we no longer have formal proof—something their team should have helped us secure earlier given the ongoing issue. This situation has caused us financial damage amounting to several thousand euros. As of today, we are still waiting for a proper response, a refund for the duplicated messages, and accountability from their side. Overall, this reflects a serious lack of support, reliability, and professionalism. I cannot recommend this service. ----- ### "Generally positive" — 4.0/5 > **Mark** | *7 May 2026* | Aviation & Aerospace | Recommendation rating: 6.0/10 > > **Pros**: Large scale business with global reach and deep resources both within product and support network. Focus on Text messaging which is required. > > **Cons**: Because it is a global business it doesn't feel like SME customers and the local touch is a priority or focus. > > Generally positive, however the pricing model is not as flexible or attractive for smaller businesses. Aimed at larger markets. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/150203/messagemedia?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/150203/messagemedia) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data