15 years helping British businesses
choose better software

What is ServiceTitan?

ServiceTitan is the leading all-in-one software solution for residential and commercial field service businesses with powerful tools that improve sales, supercharge your team, and provide real-time insights. Our software helps you get more done, make tedious tasks simple & have full control over every operation. We can help your residential or commercial irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing company improve cash flow, maximize profits & grow.

Who Uses ServiceTitan?

We proudly support irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies

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Reviews of ServiceTitan

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Madison
Madison
Customer Service Representative in US
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The all in 1 Software for the trades

5.0 6 months ago

Comments: Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!

Pros:

I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.

Cons:

ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!

ServiceTitan Response

5 months ago

Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.

Stephanie
Owner in US
Facilities Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Business Essential

5.0 5 months ago

Comments: I have been with Service Titan since 2015 and I would not use any other software. It can be challenging to keep up with how fast technology is changing but I know that Service Titan is working hard to help me make my business more profitable and efficient everyday.

Pros:

Service Titan is the gold standard for running a trades business. It makes it easy to communicate to customers, record history and get an up to the minute snapshot of how our business is running.

Cons:

Service Titan struggles with responsiveness in customer service. Also, not every contractor is ready to undertake the implementation of such a robust software so it requires extra help for set up and training that Service Titan does not provide.

ServiceTitan Response

5 months ago

Thank you so much for taking the time to write us this review, Stephanie! We are thrilled to hear about the success you've experienced on ServiceTitan and appreciate the feedback you provided that will help us to improve. Thank you for being a wonderful partner!

Pamela
Accounting Manager in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User Experience

5.0 2 months ago

Comments: It's been a game changer for us. We use a few of their pro products from marketing to vehicle tracking. We can see at any given moment how the business is performing operationally.

Pros:

Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.

Cons:

Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.

ServiceTitan Response

2 months ago

Thank you so much for this wonderful review, Pam! We are thrilled to hear you find payment processing valuable and that ServiceTitan has saved you time.

Spencer
Business Development Manager in
Consumer Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

I was told that we we need to revise our business model. WHAT?!

2.0 7 years ago

Comments: Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Pros:

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Cons:

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise. That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Rob
Service Manager in US
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

More features, more benefits, more issues

4.0 4 months ago

Comments: Overall, Customer service has been pretty responsive, although not always able to provide a viable solution or work-around to issues. The software itself is robust to the point of being overly so. There are a ton of features. The Pricebook alone has a ton of aspects we continue to underutilize such as product images, recommendations, and templates. It took a ton of work to get everything setup and running the way we want and there is still a lot of room for improvement. The best part about ST is the community. Between Facebook groups, forums, networking events and new ideas within ServiceTitan, somebody has an answer to your issue 95% of the time. The financing integration has really helped our technicians help more of our customers as well.

Pros:

I believe ST works diligently to add new features and expand existing features. Some oversight may exist on fixing bugs or addressing issues. ServiceTitan has more functionality than most other CRMs, but the more complex something is, the more issues there can be. ServiceTitan has absolutely given us a better grasp on business operations and helped us increase our revenue.

Cons:

Location being required for field staff is a huge battery drain on devices and not a function we need for the software to work as we intend it, especially as the dispatch map doesn't update in real time. The software is very expensive and requires a large investment to make someone a "Managed Tech" meaning it is restrictive for certain roles in our organization.

ServiceTitan Response

2 months ago

Thank you for taking the time to leave us this review, Rob. We appreciate the feedback and will be sharing this with our team internally. This is exactly the type of feedback we need to continue improving and become the software of the trades.