--- description: Discover the benefits and disadvantages of Efficy CRM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Efficy CRM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Efficy CRM](/software/149894/efficy-crm) # Efficy CRM Canonical: https://www.capterra.co.uk/software/149894/efficy-crm Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/149894/efficy-crm?page=2) > Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. > > Verdict: Rated **4.0/5** by 90 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Efficy CRM? Banking \& Insurance, Consulting \& Law firms, IT, Healthcare, Local Organizations, Manufacturing, NPOs, Public Sector, Real Estate, Retail, and Transportation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 90 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Efficy - **Founded**: 1998 ## Commercial Context - **Starting Price**: €49.00 - **Pricing model**: Per User - **Pricing Details**: Efficy CRM Starter : €20/user/month Efficy CRM SMB : €40/user/month Efficy CRM Enterprise : €60/user/month Efficy CRM Corporate: €80/user/month All plans include \* Common functionalities (CRM) Full management of sales opportunities and contacts 360º visualisation of the sales funnel Task and agenda management Mobile application KPIs Outlook / Gmail integration Unlimited storage Create and save customised fields and views Efficy connect (API, import / export) Advanced search engine Documentation and report management (both sales and tasks) \* Support Real-time assistance And also via email and telephone \* Email Marketing Templates Campaigns Module Synchronisation with marketing automation tools - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish - **Available Countries**: Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway and 10 more ## Features - Access Controls/Permissions - Activity Dashboard - Appointment Management - Approval Process Control - Automated Routing - CRM - Calendar Management - Call Monitoring - Call Scripting - Campaign Management - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Content Management - Customer Database - Customer History - Customer Profiles - Customer Segmentation - Customisable Forms - Document Capture - Document Management - Document Storage - Donor Management - Electronic Signature - Engagement Tracking - File Sharing - For Financial Institutions - For Insurance Industry - Full Text Search - Fundraising Management - Inbox Management - Incident Management - Knowledge Base Management - Lead Generation - Meeting Management - Mobile Access - Multi-Channel Communication - Pipeline Management - Pre-built Templates - Process/Workflow Automation - Project Planning/Scheduling - Reporting/Project Tracking - Sales Activity Management - Sales Reports - Search/Filter - Shared Contacts - Survey/Poll Management - Task Management - Visual Analytics ... and 61 more features ## Integrations (23 total) - ACTITO - BlueMind - Creditsafe - DigDash - Docusign - Flexmail - Gmail - Google Docs - Kiamo - Mailchimp - Mailjet - Mapo - Microsoft Excel - Microsoft Outlook - Microsoft PowerPoint ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Online CRM Software](https://www.capterra.co.uk/directory/30072/online-crm/software) - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) - [CRM for Small Businesses](https://www.capterra.co.uk/directory/31583/small-business-crm/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) ## Alternatives 1. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [monday.com](https://www.capterra.co.uk/software/147657/monday-com) — 4.6/5 (5726 reviews) 4. [Pipedrive](https://www.capterra.co.uk/software/132666/pipedrive) — 4.5/5 (3042 reviews) 5. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "Much more than a CRM, it is a complete product to manage "knowledge" within your company" — 4.0/5 > **Jean-Philippe** | *19 May 2017* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: We have been implementing this tool in 2011. we have 5 different departments with 5 different needs and we have with Efficy to help our different needs. - amazing flexibility to customize your own process, fields, lookup etc... - very good presentation. "flat" design straight to the point. - good communication with the supplier to move forward your project. If you are looking for a tool that will support different specific needs from sharing information, dealing with sales needs, managing pool of pictures, you will make the right choice with this tool. We had also the possibility to "feed" more than 80% of our website with information coming directly from Efficy (text, pictures, profiles, etc..). Great tool > > **Cons**: The great flexibility is sometimes "challenging" in the sense that due to the fact that we can add so many features... sometimes it could disturbing for the users and for the project manager to follow. > > \- better communication within the company - better process in place to manage information - better sales activities ----- ### "Versatile CRM with a very broad functionality set" — 5.0/5 > **Bart** | *15 March 2017* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: Versatile Customer Care Easy to use web-based fast Outlook integration > > **Cons**: The webinterface can be a bit overwhelming in the beginning Importing data has to be handled by the programmers, the built-in import tool is a bit outdated. > > Once you get the hang of it, you will find out that Efficy really is a great and versatile CRM. It's easy to use Web-Interface is very adaptable and has a great system of customizable views. Efficy has been neatly integrated into our way of working without a minimum amount of development and the learning curve for our employees wasn't too steep so that the transition from our old system to Efficy went fluently. Often forgotten when making a buying decision but I really would like to stress on the quality of the customer support at Efficy's. Good customer care will make your CRM journey a lot easier and with Efficy you will find out that they can make the difference with the competition. ----- ### "Ines CRM" — 3.0/5 > **Riham** | *28 February 2022* | Food Production | Recommendation rating: 5.0/10 > > **Pros**: a database were one team can have access to information simultaneously > > **Cons**: I cannot really precisely say because I have not had a proper formation to learn how to use it but i would love to in the near future ----- ### "Cannot imagine to be using another system" — 5.0/5 > **Stijn** | *15 March 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: - easy to use - web-based \>\> reachable everywhere > > **Cons**: - > > I've known Efficy since the beginning. The system and it's logic behind has always felt natural for me and easy to use. The amount of information that can be put into it stays manageable and clear thanks to the ability to view everything from different point of views and still be able to find the data you need where you need it. I would recommend it to everyone who wants to work efficient and productive. The ease of use combined with the possibility to integrate the system with well-spread tools like Office and the possibility to integrate it with nearly every other system makes Efficy CRM a incredible powerful tool that stays flexible and agile despite the power of the system. ----- ### "Very flexible and easy to use" — 4.0/5 > **Jens** | *26 September 2017* | Recommendation rating: 9.0/10 > > **Pros**: - Very easy to use and intuitive - Flexible: Easy to add or change fields to the system using the configuration tool - Queries/Reports: End users can create queries \& reports by themselves - Outlook synchronization works very well - Interfacing with other software (SAP, Qlikview) using the datasynchro tool allows you to load data from other software. - Office integration allows you to create templates in an easy way - Efficy has the possibility to work offline. > > **Cons**: - Efficy on mobile phone still has some space for improvement (In development). - The offline installation need to be setup by a technical skilled person. > > Centralised customer information Sales is making offers in an uniform offer template Better view on sales' agenda and activity ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/149894/efficy-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/149894/efficy-crm) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data