Who Uses This Software?

Mention is great for Marketing teams, PR managers, Social Media Managers, Executives, Agencies and Schools.

Average Ratings

260 reviews
  • Overall 4.8/5
  • Ease of Use 4.7/5
  • Customer Service 4.7/5
  • Features 4.5/5
  • Value for Money 4.5/5

Product Details

  • Starting Price US$29.00/month
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)

Vendor Details

  • Mention
  • https://mention.com/en/
  • Founded 2012

About Mention

Mention is a social media marketing suite enabling brands and agencies to drive the conversation.

Thanks to Listen, you will always be in the know: monitor what is being said online about a brand or a product, get comprehensive analytics on their industry and measure the impact of your marketing & PR activities

With Publish, spread the word: plan & manage social media posting from one tool, create content based on relevant insights and keep up with your content calendar wherever you are.

Mention Features

  • Automated Publishing
  • Brand Tracking
  • Collaboration
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Post Scheduling
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Mention Most Helpful Reviews

Great for social media monitoring and measuring social sentiment

Reviewed on 13/12/2017
Abigail N.
Founder
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Pros: I originally signed up for mention to measure the social sentiment of one of the brands I managed. My first choice was Hootsuite but the form wasn't loading so I decided to try Mention. Best decision I ever made! After signing up and setting up keywords to measure, alerts and dashboards, I forgot about Mention because it wasn't giving me info on past activity, I got an email from Account Executive at Mention and we scheduled a 15 minutes call to walk me through mention and answer my questions. The call helped me understand how to use mention, It also explained why the social sentiment dashboard wasn't showing much info. Mention doesn't show past data only data from when the account is set up.
I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch.
I think the pros of Mention are: Good support from the Mention team, simple interface that is easy to use and resources such as webinars to make the most of the software, email alerts on competitors mention on social media, blogs, forums etc. And of course the simple social sentiment dashboard.

Cons: The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now.

Versatile and complete tool to know the mentions

Reviewed on 10/12/2019
Iván B.
Gerente de Marketing Digital
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: For many years it is important to know what is said online before creating and publishing your content on social networks. In this case mention is one of the best tools not only to know the mentions of the brand, it also allows to know the mentions by each social networks

Pros: You know the mentions for each social network. Separately, determining the quality of each mention, with a scale

Cons: the reports that arrive to the email must arrive at the moment and with other metrics. Including a thematic reports would be great

Great to monitor your brand

Reviewed on 19/10/2019
David P.
Developer | Evangelist
Computer Software, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I like a lot the fact you can easily monitor everything about your brand on social medias, web sites, ...
And also easily filter out what you don't want (the noise).
For example, I'm not interested in the job offers related to my software. Excluding a website or a given term from the alerts is super easy and efficient.

Cons: Nothing really. The website and its mobile version are easy to use. The email I'm getting every day is perfect.

Metion monitors social media so you don't have to.

Reviewed on 11/07/2018
Andy A.
CEO and Founder
13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
3/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
2/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Not much that I can't get from others . Over time Mention has lost its luster and is easily replaced by other tools.

Pros: Mention is easy to set up, and provides reporting on what's going on in social media based on what you want it to track.

Cons: Mention is constantly asking me to log in again and validate my accounts with services like LinkedIn. This is troubling as it impacts timely deliver, and is more of an interruption than a benefit. It's like LinkedIn or Facebook don't trust them.

Great tool for any size business

Reviewed on 30/10/2019
Daniel B.
Operations Director
Retail, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I enjoy the 'behind-the-scenes' work it does, plus the daily emails on what it finds. Very useful information.

Pros: I like the ease of setup and how it just works after that. The free level allows for anyone to easily get started.

Cons: Would like to see a pay-level between Free and Solo.

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