BigChange

Big Change Review - It can really help your business grow and it is fantastice for mobile workforce

Comments: We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.

Pros:

It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.

Cons:

Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.

Alternatives Considered: Salesforce Platform

Reasons for Choosing BigChange: 2019

Reasons for Switching to BigChange: As it was simple to set up you did not need expensive software developers

Game changing software

Comments: Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.

Pros:

As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.

Cons:

I would like to be able to customise by view in some areas not already available. Some reporting could be improved.

2 years+ BigChange use

Comments: BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.

Pros:

BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).

Cons:

We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.

Fantastic onboarding process

Comments: Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established.

Pros:

We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth.

Cons:

The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while

The Go To for all your resource and fleet management.

Comments: Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.

Pros:

- Intuitive UI- Great Support- Live Tracking- Customisation

Cons:

- If you have multiple systems you cannot use them both with the same e-mail easily.