United Kingdom Local product

What is BigChange?

BigChange Job Management Platform is built to help every field service business grow stronger. Integrating customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management & business intelligence into one simple to use and easy to integrate, cloud-based platform that any business with field workers can thrive from.

Who Uses BigChange?

BigChange is the complete Job Management Platform, helping building maintenance, construction, environmental and other field service companies grow stronger everyday.

Where can BigChange be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • BigChange
  • Located in Leeds, UK
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Cyprus, France, New Zealand, United Kingdom, United States

Languages

English

BigChange pricing

Starting Price:

£69.95/month
  • No free trial
  • No free version

BigChange does not have a free version and does not offer a free trial. BigChange paid version starts at £69.95/month.

Pricing plans

About the vendor

  • BigChange
  • Located in Leeds, UK
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Cyprus, France, New Zealand, United Kingdom, United States

Languages

English

BigChange videos and images

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Features of BigChange

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Asset Tracking
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Client Management
  • Code Enforcement
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customisable Templates
  • Delivery Tracking
  • Dispatch Management
  • Document Management
  • Document Storage
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • Fuel Management
  • GPS
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Labor Forecasting
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Tracking
  • Proof of Delivery
  • Purchase Order Management
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Scheduling
  • Route History
  • Routing
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Space Management
  • Subcontractor Management
  • Surveys & Feedback
  • Task Management
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • VIN Lookup
  • Vendor Management
  • Work Order Creation
  • Work Order Management

Alternatives to BigChange

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Protean Software creates innovative field service management systems that make your business more efficient, profitable & competitive. Learn more about Protean
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Manage mobile workforces with Synchroteam field service management (FSM) software. Create your free trial in <1 minute. Live support. Learn more about Synchroteam
Top of Mind is recognized as the mortgage industrys most-relied-upon provider of marketing automation and creative content solutions.
Haulage operators with multi-vehicle fleets use Mandata TMS (formerly Manpack3) to manage their transport and logistics process.
Solarvista® LIVE is designed to be super easy to customise, work in any browser and operate with mobile apps that work offline. Learn more about Solarvista
Business intelligence software by Salesforce.com. Explore any data, get instant answers, and collaborate with your team.

Reviews of BigChange

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.7
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Colin N.
Colin N.
Director in UK
Verified LinkedIn User
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Working with Big Change

5 2 years ago

Comments: See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros:

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons:

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

BigChange Response

2 years ago

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.

Jordan W.
Founder in UK
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Big Change Revolutionised My Business

5 3 years ago

Comments: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros:

The facility to invoice live and make cash flow through the business improve.

Cons:

The schedule does not have dynamic scheduling

Alternatives Considered: Joblogic, Commusoft and WorkflowMax

Reasons for Choosing BigChange: How they promised they would adapt to suit my requirements, they did deliver!

Switched From: Joblogic

Reasons for Switching to BigChange: Same as above!

BigChange Response

3 years ago

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange

Richard B.
Operations manager in UK
Construction, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Convoluted

2 6 months ago

Comments: Its no surprise that you have to sign up for this software before actually trying it yourself to be tied to a contract as we would surely have left it if we could. Whilst support is on hand when needed most of the systems that are in this software are unnecessarily complicated. We had 2 issues that were not rectified until many months into our contract starting which were ios specific but we were never told at the point of sale even though we stressed we were using ios. We are currently going back to the software we started out with which was brilliant but missing a couple of features. We have let that slide now as it is significantly cheaper, no contract and much better to use.

Pros:

The advertising of the product and window dressing

Cons:

Trying to actually use it. A lot of time wasting.

Alternatives Considered: Tradify

Reasons for Choosing BigChange: Servicem8 was missing a couple of automation features, other than that it was perfect.

Switched From: ServiceM8

Reasons for Switching to BigChange: It was sold to us as a better product, which i fail to see how it can be.

BigChange Response

3 months ago

Thanks for leaving us a review, Richard, all feedback is appreciated. A member of our dedicated Customer Success team will be in contact this week. We will be able to provide some solutions to rectify any issues with the product. Hope this helps. BigChange

Mike C.
Managing Director in UK
Gambling & Casinos, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

A complete solution

5 3 years ago

Comments: Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros:

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons:

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Alternatives Considered: Jobber and Synchroteam

Reasons for Switching to BigChange: Big Change offered a more polished solution that was better suited to integrate in to my business.

Simon W.
Managing Director in UK
Construction, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

SWS Northwest Ltd

5 8 months ago

Comments: [SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to.
Eli Sufrin is always available to help us out.
It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

Pros:

Its functionality and the ability to hold all our customers details, job details and job tracking.

Cons:

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

Alternatives Considered: monday.com

Reasons for Choosing BigChange: I had used Big Change at another company years ago and found it to be a very good piece of software.

Switched From: TeamUp

Reasons for Switching to BigChange: They did not have the functionality of BigChange.

BigChange Response

3 months ago

Simon, thank you for your review! I'm so glad to hear that you enjoyed our service. We're always looking for ways to improve, but it's great to know that we are on the right track. BigChange