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BigChange
What is BigChange?
BigChange's all-in-one Field Service Management System is the paperless way to plan, manage, schedule & track jobs in one simple to use and easy to implement platform. BigChange helps field service companies across the UK to win more work, increase the capacity of their teams, accelerate invoicing & transform cash flow, all whilst reducing operational costs and admin time. Loved by office and field teams alike, our customers are achieving industry leading growth and ROI.
Who Uses BigChange?
BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday.
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BigChange
Reviews of BigChange

A Year with big Change
Comments: Positive, its not perfect but it is the best I have seen
Pros:
The main thing is the reduction in admin time, both back office and time on site filling in job sheets.
Cons:
The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset
Simpro Software Response
4 years ago
Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review
Initial Review
Comments: I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.
Pros:
Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.
Cons:
The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.
Simpro Software Response
2 years ago
Hi Gary, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the system. I have noted your feedback and passed this on to the relevant team but please reach out to the Roadcrew team who are available 24/7 or your Customer Success Manager if you are still experiencing frustrations. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Big Change Review
Comments: Overall if the tweaks and issues noted could be resolved this system could be so much more user friendly and it seems odd that features like these have been missed out as they are available in other areas of the data base.
Pros:
The system is internet based which is a good feature as can be accessed remotely with ease. This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required. Big change continues to develop and add features that are needed.
Cons:
The monthly invoices is a massive issue, it shouldn't be such a long winded process to submit our monthly invoices. We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost - this has caused numerous issues whilst learning how the system works. The onboarding process was more bundled in data than understanding how the system works and how to input the data, it has been with monthly issue since our go live in March with has caused additional unnecessary administration work. The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system.
Simpro Software Response
2 years ago
Hi Tammy, We're sorry to hear about your negative experience with BigChange, that's definitely not what we want for our customers. We would love to help turn this around for you and give you the support you need. Could you please email me with your contact details to; [email protected] and I will get your Customer Success Manager to reach out to you straight away. Thank you for your feedback, and once again, we regret that you are unhappy. We hope to have a chance to make this right for you. Kind regards Louise
William Hale Fire & Security Ltd
Comments: Overall i feel Big Change is more than suitable for the Fire & Security industry, and includes all the features necessary to running the administrations, jobs, employees and customers.
Pros:
Since fully implementing Big Change, we have found the system generally easy to use, and popular with the field engineers. My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary.
Cons:
A lot of work has to go into setting the system up and importing information, but i guess this goes for any CRM. I'm not keen on the Stock & Equipment setup and feel this could be improved.
Simpro Software Response
2 years ago
Hi Jason Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. I am sorry to hear about your issues with the stock and equipment setup, we would love to have your feedback on this. If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; [email protected] Thanks for taking the time to write this review; it means a lot to us. Cheers! Louise Customer Marketing Manager
Big change for a commercial gas company
Comments: Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group
Pros:
Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it.
Cons:
It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use.
Fantastic onboarding process
Comments: Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established.
Pros:
We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth.
Cons:
The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while
Simpro Software Response
last year
Hi Carla, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review, it means a lot to us. Cheers! Best Wishes Louise
The Go To for all your resource and fleet management.
Comments: Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.
Pros:
- Intuitive UI- Great Support- Live Tracking- Customisation
Cons:
- If you have multiple systems you cannot use them both with the same e-mail easily.
Simpro Software Response
last year
Hi Mark Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
A Big Change enabling us to streamline our Operations
Comments: Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner.
Pros:
The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems.
Cons:
There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently.
Simpro Software Response
last year
Hi Oliver, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like to discuss the data analysis function, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Big Change Review
Pros:
The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.
Cons:
It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.
Simpro Software Response
last year
Hi Melissa Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Great for large businesses
Comments: It's great for what we use it for (large business - engineer/job management) but I could see there being issues with smaller companies due to costings etc.
Pros:
Feature rich product with heavy customisation available which can make the product truly unique to each company.
Cons:
it often grinds to a halt/slows down in the evenings which is when I use it the most.
Simpro Software Response
2 years ago
Hi there, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. I am sorry to hear about the experiences you are having with the speed of the system on an evening, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; [email protected] Thanks for taking the time to write this review; it means a lot to us. Cheers! Louise Customer Marketing Manager
Great for everyone
Comments: It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there.
Pros:
It solves our some biggest pain points for us it helped us manage our team and get better tracking system. It worked better as a collaboration tool as well.
Cons:
Nothing it is working great for us and we had no problem with us.
Simpro Software Response
last year
Hi Anmol, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
A great resource
Comments: Very good, helped enormously by Rob Sanders
Pros:
Staff, guidance and customisability……………..
Cons:
Constraints with stock movement history………
Simpro Software Response
last year
Hi Darren Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with any of the features, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
The good, the bad and the getting it right!
Comments: On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. Down side for myself, we as a business don't utilize it in other departments such as accounts. Doing this would stream line the whole process as Big Change can certainly do it
Pros:
NOTES!!!! being a transport manager being bale to have files on the fleet, with real time actions, keeping all documents together showing a stream from report to completion of faults and issues which keeps us compliant
Cons:
One small change in a job type for example and you have to go back and change everything related to this, worksheets, alerts, ....
Simpro Software Response
2 years ago
Hi Suzanne, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. I am sorry to hear about the issues you are having, we would value your feedback on this. We would also love to show your accounts team the value they could get out of using the system. Please email me directly, and I will arrange a visit; [email protected] Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Customer Marketing Manager
Big change review
Pros:
It adapts to the different areas of the business
Cons:
There are functionalities in the suggestions that were not implemented/ thought.
Simpro Software Response
last year
Hi Marina Thank you for your feedback, we really appreciate it. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, please reach out to our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. Best wishes Louise
New to Big Change 2023
Comments: Generally good with a few frustrations however the tutorials are always good to go back to in order to help solve a issue.
Pros:
Ease of putting jobs onto the system and viewing where operators are at any time
Cons:
Accessing old information quickly which maybe down to our knowledge as we learn to use the system better
Simpro Software Response
last year
Hi Ralph, Thank you for your feedback, we appreciate it. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. Best wishes Louise
Ease of Use
Pros:
I like how easy everything is, I have come from my last job that uses a very non-user friendly system. I have found the switch to BigChange very easy and like how easy it is to customise it for your own usage. Road Crew are also very helpful.
Cons:
So far I have nothing to contribute to this :)
Simpro Software Response
2 years ago
Hi Emma Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
Dreadful customer service
Comments: Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and running.
Pros:
Can't answer because 6 months in and Big Change still haven't got it up and running
Cons:
Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents
Simpro Software Response
2 years ago
Hi Jonathan, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Would you mind sending me an email with your details on so that I can escalate this to the relevant people, including your Customer Success Manager. My email is [email protected]. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. Best wishes Louise
Positive
Pros:
made us more reactive and taking on a higher work load
Cons:
certain glitches need some extra reports for time sheets
Simpro Software Response
last year
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Great CRM software
Pros:
The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the tablets is instantly available at the office.
Cons:
The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM. To be able to filter by supplier or search key words would be helpful sometimes, especially on larger projects where multiple PO's are raised on the same contact.
Simpro Software Response
2 years ago
Hi Joe, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. I am sorry to hear about your issues with not being able to filter by supplier, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. [email protected] Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Customer Marketing Manager
tracking
Pros:
being able to easily idenifty where vehicles are in real time
Cons:
the tracking is hard to find when things go wrong for example we lost 3 days worth of tracking
Simpro Software Response
2 years ago
Hi George, Thank you so much for your feedback! We're sorry to hear about your negative experience with tracking, that's definitely not what we want for our customers. We would love to help turn this around for you. If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. [email protected] Best Wishes Louise Customer Marketing Manager
Big Change review
Comments: Always been simple to use.
Pros:
The simplicity of using their system compares to competitors
Cons:
I think the overall package serves my purposes and nothing to dislike.
Simpro Software Response
2 years ago
Hi Neil, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Big Change in Field Services
Comments: In general very positive, it's a simple easy to use system that does what it says on the tin.
Pros:
Layout of the screens, ease of use and the ability to free type in different fields and to upload photos and documents to capture relevant information, which can then be shared with the engineering teams.
Cons:
effective reporting is an issues for us, there isn't the functionality to easily capture jobs by type. the amount of data that is produced is enormous and filtering manually is too time consuming.
Simpro Software Response
2 years ago
Hi Amanda, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. I am sorry to hear about your issues with reporting, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; [email protected] Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Customer Marketing Manager
Big change, a necessity for helping a business thrive
Pros:
The mobility and ease of use has made my day to day tasks effortless
Cons:
I feel like being able to use two different mobile devices seamlessly without loosing progress on reports would be amazing, such as starting a report on one device and then moving to another such as a laptop and logging in to have all the pictures which have been uploaded still in the app instead of logging in and having to start from scratch.
Simpro Software Response
2 years ago
Hi Ricky, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Customer Service; +44 (0)113 457 1000 Best Wishes Louise
My Initial thoughts
Comments: Not quite living up to expectations
Pros:
The CRM is a good tool for storing customers information
Cons:
Scheduling engineers for long term jobs is too time consuming
Good System to use!
Pros:
Big change is easy to use and is easy to navigate around
Cons:
As I have only been working here for 7 months, I can't see any cons at the moment
Simpro Software Response
2 years ago
Hi Jessica, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Louise