BigChange

Working with Big Change

Comments: See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros:

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons:

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Big Change Revolutionised My Business

Comments: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros:

The facility to invoice live and make cash flow through the business improve.

Cons:

The schedule does not have dynamic scheduling

Alternatives Considered: Joblogic, Commusoft and WorkflowMax

Reasons for Choosing BigChange: How they promised they would adapt to suit my requirements, they did deliver!

Switched From: Joblogic

Reasons for Switching to BigChange: Same as above!

Convoluted

Comments: Its no surprise that you have to sign up for this software before actually trying it yourself to be tied to a contract as we would surely have left it if we could. Whilst support is on hand when needed most of the systems that are in this software are unnecessarily complicated. We had 2 issues that were not rectified until many months into our contract starting which were ios specific but we were never told at the point of sale even though we stressed we were using ios. We are currently going back to the software we started out with which was brilliant but missing a couple of features. We have let that slide now as it is significantly cheaper, no contract and much better to use.

Pros:

The advertising of the product and window dressing

Cons:

Trying to actually use it. A lot of time wasting.

Alternatives Considered: Tradify

Reasons for Choosing BigChange: Servicem8 was missing a couple of automation features, other than that it was perfect.

Switched From: ServiceM8

Reasons for Switching to BigChange: It was sold to us as a better product, which i fail to see how it can be.

A complete solution

Comments: Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros:

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons:

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Alternatives Considered: Jobber and Synchroteam

Reasons for Switching to BigChange: Big Change offered a more polished solution that was better suited to integrate in to my business.

SWS Northwest Ltd

Comments: [SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to.
Eli Sufrin is always available to help us out.
It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

Pros:

Its functionality and the ability to hold all our customers details, job details and job tracking.

Cons:

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

Alternatives Considered: monday.com

Reasons for Choosing BigChange: I had used Big Change at another company years ago and found it to be a very good piece of software.

Switched From: TeamUp

Reasons for Switching to BigChange: They did not have the functionality of BigChange.