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What is BigChange?

BigChange's all-in-one Job Management System is built to help every field service business be Unstoppable. Integrating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management & business intelligence into one simple to use and easy to integrate, cloud-based platform that any business with field workers can thrive on.

Who Uses BigChange?

BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday.

Where can BigChange be deployed?

Cloud-based
On-premise

About the vendor

  • BigChange
  • Located in Leeds, UK
  • Founded in 2013

BigChange support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Cyprus, France, New Zealand, United Kingdom, United States

Languages

English, French

BigChange pricing

Starting Price:

£14.95/month
  • No free trial
  • No free version

BigChange does not have a free version and does not offer a free trial. BigChange paid version starts at £14.95/month.

About the vendor

  • BigChange
  • Located in Leeds, UK
  • Founded in 2013

BigChange support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Cyprus, France, New Zealand, United Kingdom, United States

Languages

English, French

BigChange videos and images

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Features of BigChange

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calibration Management
  • Client Management
  • Code Enforcement
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customisable Templates
  • Delivery Tracking
  • Dispatch Management
  • Document Management
  • Document Storage
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • Forms Management
  • Fuel Management
  • GPS
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Forecasting
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Pest Activity Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Tracking
  • Proof of Delivery
  • Purchase Order Management
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-time Scheduling
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimisation
  • Routing
  • SMS Messaging
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Request Management
  • Skills Tracking
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Surveys & Feedback
  • Task Management
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • VIN Lookup
  • Vendor Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

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Reviews of BigChange

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.6
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sally Ann
Sally Ann
Head of Maintenance in UK
Verified LinkedIn User
Facilities Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Big Change Review - It can really help your business grow and it is fantastice for mobile workforce

5.0 11 months ago

Comments: We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.

Pros:

It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.

Cons:

Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.

Alternatives Considered: Salesforce Platform

Reasons for Choosing BigChange: 2019

Reasons for Switching to BigChange: As it was simple to set up you did not need expensive software developers

BigChange Response

11 months ago

Hi Sally-Ann Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers. It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team. Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer

Tina
CRM & Data Delivery Manager in UK
Security & Investigations, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Game changing software

5.0 2 months ago

Comments: Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.

Pros:

As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.

Cons:

I would like to be able to customise by view in some areas not already available. Some reporting could be improved.

BigChange Response

last week

Hi Tina, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

Abby
Operations Support Supervisor in UK
Environmental Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

2 years+ BigChange use

3.0 5 months ago

Comments: BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.

Pros:

BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).

Cons:

We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.

BigChange Response

5 months ago

Hi Abby, Thanks so much for your feedback. We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details. I look forward to hearing from you. Best wishes Louise

Carla
Managing Director in UK
Facilities Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Fantastic onboarding process

5.0 last month New

Comments: Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established.

Pros:

We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth.

Cons:

The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while

BigChange Response

last week

Hi Carla, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review, it means a lot to us. Cheers! Best Wishes Louise

Mark
IT Project Coordinator in UK
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

The Go To for all your resource and fleet management.

5.0 2 months ago

Comments: Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.

Pros:

- Intuitive UI- Great Support- Live Tracking- Customisation

Cons:

- If you have multiple systems you cannot use them both with the same e-mail easily.

BigChange Response

last week

Hi Mark Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise