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What is BigChange?
BigChange Job Management Platform is built to help every field service business grow stronger. Integrating customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management & business intelligence into one simple to use and easy to integrate, cloud-based platform that any business with field workers can thrive from.
Who Uses BigChange?
BigChange is the complete Job Management Platform, helping building maintenance, construction, environmental and other field service companies grow stronger everyday.
Where can BigChange be deployed?
Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
About the vendor
- BigChange
- Located in Leeds, UK
- Founded in 2013
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Cyprus, France, New Zealand, United Kingdom, United States
Languages
English
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Protean
About the vendor
- BigChange
- Located in Leeds, UK
- Founded in 2013
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Cyprus, France, New Zealand, United Kingdom, United States
Languages
English
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Features of BigChange
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Reviews of BigChange
Colin
Working with Big Change
Comments: See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Pros:
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Cons:
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
BigChange Response
2 years ago
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.
Jordan
Alternatives Considered:
Big Change Revolutionised My Business
Comments: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.
Pros:
The facility to invoice live and make cash flow through the business improve.
Cons:
The schedule does not have dynamic scheduling
BigChange Response
3 years ago
Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange
vicky
Big Change - Good System once you get the hang of it but hard to learn and quite time consuming.
Comments: I am feeling better about it now but initially this is very hard for anyone to set up within a business that has their own job that they also need to do. The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't make sense you have to go back to the video again. Very Hard Work and Extremely time consuming. What would be better is that everything is set up in the back office by big change and then training is provided to the customer on how to use it.
Pros:
I like the Scheduling feature once the jobs are on. Very easy to schedule and reallocate jobs when you need to. I also like the Easy Views - This is one of the most helpful sections of the system.
Cons:
Having to create a Customer site (Child Company) for every new job you get and then creating a new job especially when you may never work at that site again. would be much easier quicker and convenient if you could free type the site address in. The training side of it I have to admit is awful. It has taken me so long to get where I am now and most of that has been my time sat playing around with the system - The training videos are too fast, it skips parts out or assumes you know where exactly you are meant to go on the system to do or find something, or it says this part will be covered in another module. A guide for logging a customer - Guide for Logging a Customer Site - A Guide for inputting a job - A Guide for raising an Invoice would be so much better than trying to watch a video take notes and then try and remember how to do it, Esp as customers are expected to input and set up everything virtually within the system. MAPS - It would be helpful if it would advise how many miles away the engineer is until he reaches his destination. JOBS / INVOICES - Once the Jobs or Invoices are complete you can't amend any of the details this is very annoying as you are having to duplicate everything and then save any pictures etc and worksheets and move them over to the next one. ALSO the description you type when raising the job. If you make a spelling mistake and the Job is complete you can't correct this field - This is then on the customers Invoice.
BigChange Response
2 weeks ago
Hi Vicky, Thank you so much for taking the time to leave a detailed review. I am glad that you are making use of BigChange and if you need any further help please let me know and I can have your designated Customer Success representative can help. Many thanks Ian Burgess Chief Customer Officer [email protected] 07879 698697
Terry Clark
If you are an existing company and you take on this product, expect a disappointing Big Change!!
Comments:
You are expected to do all of the onboarding with little or no support.
My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product.
Pros:
Sales reps are likeable and extremely helpful. [SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.
Cons:
The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation. You will be charged for everything and there are extras on every turn you take.
BigChange Response
3 days ago
Hi Terry We also pride ourselves on honesty and integrity and I am familiar with some of the points you have raised to the team around some of the additional things you would like BigChange to be able to do. We are always keen to work with customers directly hence our visit to you and your teams back in March. It is important that we listen to customer and act and I am aware that after the meeting we offered to help document the items you mentioned in an improvement plan but that was not something you were keen on at the time. We have a large customer base who are getting incredible value from BigChange and we remain focused on helping all of our customers to gain more and more value from the platform. We would love to spend more time with you and your team and help you to get that value from BigChange to help your business. Many thanks Ian Burgess Chief Customer Officer
Charlotte
5* Customer Service
Comments: Big Change has allowed us to be more productive across the entire business. It has eliminated duplication of data management, individual staff productivity has improved greatly and problems solved a lot quicker than previous years.
Pros:
The diary management and easy to use job cards have proven successful in eliminating paper copies and has enabled us to become more sustainable and have less impact on the environment. The software itself is reliable and easy to execute to all staff and contractors.
Cons:
The search function can be slow and limiting. It is not the most intuitive.
BigChange Response
4 weeks ago
Hi Charlotte, Thank you for your feedback. It is great to see you getting such value from BigChange and that is it helping you to become more sustainable as a business. Please do continue to provide us feedback and this can be channelled through your allocated Customer Success Manager or the RoadCrew support team. Kind regards Ian Burgess Chief Customer Officer 07879 698697
