Who Uses BigChange?
BigChange is used in over 60 industries including Field Service, HVAC, Plumbing, Transport & Logistics, Construction, Waste, Public Sector and Equipment Hire. Ask us for a case study in your sector.
What Is BigChange?
**Run a more Productive, Efficient and Profitable service business with BigChange** It's the only 5-in-1 Mobile Workforce and Job Management system. It connects your back-office, mobile workers and customers together seamlessly. It replaces manual planning and paperwork and lets your team deliver exceptional service from beginning to end. Create quotes, schedule and dispatch work, invoice, take payments and manage every step of the workflow on the mobile app + track your vehicles & assets.
BigChange Details
BigChange
https://www.bigchange.com/
Founded 2013
BigChange Pricing Overview
BigChange does not have a free version and does not offer a free trial.
Free Version
No
Free Trial
No
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Webinars
Documentation
Support
24/7 (Live Rep)
Online
BigChange Features
Alternative Products
Popular Products
BigChange Reviews for UK Users
Showing 5 of 92 reviews
Mike C.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/09/2019
"A complete solution"
Comments: Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.
Pros: Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.
Cons: The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.
- Reviewer Source
- Reviewed on 17/09/2019
Jordan W.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 23/10/2019
"Big Change Revolutionised My Business"
Comments: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.
Pros: The facility to invoice live and make cash flow through the business improve.
Cons: The schedule does not have dynamic scheduling
Vendor Response
by BigChange on 28/10/2019
Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.
All the best,
Team BigChange
- Reviewer Source
- Reviewed on 23/10/2019
David D.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 13/07/2020
"Bigchange has made life so much easier at Propview!"
Comments: Great! Their customer services is amazing and the system is faultless!
Pros: It is an all in one solution. There are many 'similar' products out there but none that are packed with all the functionality that Jobwatch offers
Cons: It requires quite alot of setting up, other products I have used dont require so much back-end set up and are able to create settings as and when necessary
Vendor Response
by BigChange on 24/07/2020
Thrilled to hear life is that bit easier for you since you selected us as your service partner. Your lovely feedback will be passed along to our RoadCrew Customer Service Team - thank you!
- Reviewer Source
- Reviewed on 13/07/2020
Paul A.
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Overall Rating3/5
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Ease of Use1/5
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Features & Functionality1/5
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Customer Support2/5
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Value for Money1/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/06/2019
"Buyer beware"
Comments: The training was poor to say the least - we were told four different ways to process jobs in four separate training sessions , the support has been average - if you're gong to purchase this system, you need to get used to being told that any problem that you are experiencing cannot be replicated at their end - that's the tech equivalent of eeee, I dunno! We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.
Pros: We liked the promises that were made when we purchased JobWatch. It sounded perfect for us.
Cons: It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices.
Vendor Response
by BigChange on 21/06/2019
Paul, we are sorry to hear that you are dissatisfied with these functions of JobWatch and the service we have provided. We will be in touch today to arrange to come see you, listen to your concerns, ensure we have an accurate understanding of your business scenarios and seek ways in which we can help. We are committed to finding a suitable way forward.
- Reviewer Source
- Reviewed on 20/06/2019
Sophie R.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 23/07/2020
"Perfect for businesses preparing for the future"
Comments: The Bigchange team have been great, the training has been easy to follow and catered to what we needed from the system first. I love the fact that the meetings are recorded and sent to me so i can go back and re-watch the training as and when needed. [SENSITIVE CONTENT HIDDEN] and the team have done a great job in listening to our needs of the system and showing us how it can work for us.
Pros: I love the fact that everything we need to manage the business is under one platform. Our CRM, checking sheets, HR, quotes, invoicing, vehicle tracking etc. It makes my job so mch easier and helps me to manage the team wherever i am. It also goes a long way to helping our company look after the environment by allowing us to go paperless.
Cons: I haven't found a 'Con" as such yet. Im still new to the system. The system itself takes alot of training but this is understandble with the broad range of features it has.
- Reviewer Source
- Reviewed on 23/07/2020
