--- description: Discover the benefits and disadvantages of Take Control. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Take Control Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Take Control](/software/149463/take-control) # Take Control Canonical: https://www.capterra.co.uk/software/149463/take-control Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/149463/take-control?page=2) > N-able Take Control is a powerful remote support solution designed to help you resolve issues quickly and effectively. > > Verdict: Rated **4.2/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Take Control? Small to medium-sized IT service providers and MSPs who want to provide excellent customer service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 22 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: N-able ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: N-able Take Control offers a 14-day free trial for new users, after which the software is available across 2 pricing tiers. Pricing and functionality - outlined below - scales with number of users. Take Control - $29/month, billed monthly or $19/month ($228/year), billed annually Take Control Plus - $55/month, billed monthly or $45/month ($540/year), billed annually - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Antigua & Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Brazil, British Virgin Islands, Canada, China, Costa Rica, Czechia, Denmark, Dominica, Dominican Republic, Estonia, Finland, France, Germany and 24 more ## Features - Access Controls/Permissions - Alerts/Escalation - Automated Routing - Chat/Messaging - Diagnostic Tools - File Sharing - Knowledge Base Management - Live Chat - Queue Management - Real-Time Chat - Real-Time Monitoring - Remote Access/Control - Remote Support Software - Reporting/Analytics - Session Recording - Surveys & Feedback - Troubleshooting - Unattended Access - Video Chat ## Integrations (3 total) - N-central - N-sight RMM - Passportal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Remote Support Software](https://www.capterra.co.uk/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.co.uk/directory/31855/remote-work/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "A complete disappointment" — 2.0/5 > **Patrick** | *23 August 2025* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: Their platform is very easy to use and didn't experience any outages. The software didn't take up many system resources because it would often crash and not restart itself. The platform was very cheap and easily affordable. > > **Cons**: Their software would often stop functioning on an endpoint and not restart, even when the computer was restarted. The support team was not helpful and could not solve the problem. Their application had no way to handle UAC prompts making it impossible to install software or help with user requests. > > Not a platform I would recommend as most aspects of the tool do not function well or at all. Basic user support needs can't be accomplished ----- ### "Remote Access with everything you need and nothing you dont" — 4.0/5 > **Lucas** | *13 November 2023* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works. > > **Cons**: Not much to be honest, N-Ables support can be an issue. > > A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works. ----- ### "Awesome Remote Control Software." — 5.0/5 > **Patrick** | *26 July 2022* | Computer Hardware | Recommendation rating: 10.0/10 > > **Pros**: I like the ease of setup on both the Technician's computer and the Client's computers. I also like the "911" or New Session feature that allows me to send my customers to a website and download and setup temporary help sessions. The reporting function is very handy when it comes to billing. > > **Cons**: The one thing that I don't like is the software's inability to save screen size and position. I find that I am resizing my "Window" a lot. It is a small annoyance that I have been able to work with. > > I am able to help the majority of my customers with Take Control which saves me time on the road going to my customers' place. ----- ### "Great for remote management" — 5.0/5 > **Jaden** | *16 November 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I love the take control feature. It makes it very easy to work with clients and assist remotely. It is also very useful for working and connecting to my machine remotely > > **Cons**: Takes a bit to connect to the workstation even after the workstation has been turned on > > I use this every single day and I have very little complaints about it ----- ### "Great product to help customers" — 5.0/5 > **Kane** | *17 February 2023* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: updates frequently so you're protected, allows you to just remote onto a customers pc so you can help them as quickly as possible. > > **Cons**: the two screen option is a bit difficult, as it could just show two screens if you've got 2 but it makes you have to switch between > > It's great, I think it's an essential part of our day to day use to help customers as quickly and as best as we can ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/149463/take-control?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/149463/take-control) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data