15 years helping British businesses
choose better software

What is Kangaroo?

Maximize your sales and grow your business with your very own customer loyalty program! Branded to your business, Kangaroo gives you the power to reward, communicate and engage customers on multiple channels to boost business. It's never been so easy! Attract, retain and boost sales by offering rewards, perks and experiences that will get customers to spend more, more often at your store.
*Integrates with Lightspeed retail/e-commerce, Shopify, Woo Commerce, Big Commerce and more.

Who Uses Kangaroo?

Kangaroo is a globally recognized rewards platform to help build brand loyalty. Perfect for: eCommerce, brick & mortar, omnichannel businesses, multi-location, and enterprise businesses.

Where can Kangaroo be deployed?

Cloud-based
On-premise

About the vendor

  • Kangaroo Rewards
  • Located in Montreal, Canada
  • Founded in 2013

Kangaroo support

  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, France, Mexico and 3 others

Languages

Arabic, Dutch, English, French, Portuguese and 1 others

Kangaroo pricing

Starting Price:

US$59.00/month
  • Yes, has free trial
  • No free version

Kangaroo does not have a free version but does offer a free trial. Kangaroo paid version starts at US$59.00/month.

Pricing plans get a free trial

About the vendor

  • Kangaroo Rewards
  • Located in Montreal, Canada
  • Founded in 2013

Kangaroo support

  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, France, Mexico and 3 others

Languages

Arabic, Dutch, English, French, Portuguese and 1 others

Kangaroo videos and images

Kangaroo Software - Kangaroo gives your customers a seamless loyalty rewards experience across all channels. Make sure your brand is everywhere your customers are!
Kangaroo Software - White-label app, completely branded to your business. Enable customers to shop, browse offers, claim rewards, write reviews, buy and send eGift cards, track progress and more in one single place!
Kangaroo Software - Customizable widget for your eCommerce store. Brand it to your colors or graphics. Customers can send referrals, browse offers and sign-up for your rewards program with a few simple taps.
Kangaroo Software - New Kangaroo Tablet Interface with sleek UX / UI. Use Kangaroo's loyalty rewards app on any iOS or Android tablet to quickly reward customers at your point of sale, market your promotions, enable members to send referrals and more!
Kangaroo Software - Free Kangaroo Rewards Members App! Included with all Kangaroo loyalty rewards licenses, your members can download the app and engage with your brand. Your members will see all of their loyalty memberships in 1 app. A great way to market your business!
View 6 more
Kangaroo video
Kangaroo Software - Kangaroo gives your customers a seamless loyalty rewards experience across all channels. Make sure your brand is everywhere your customers are!
Kangaroo Software - White-label app, completely branded to your business. Enable customers to shop, browse offers, claim rewards, write reviews, buy and send eGift cards, track progress and more in one single place!
Kangaroo Software - Customizable widget for your eCommerce store. Brand it to your colors or graphics. Customers can send referrals, browse offers and sign-up for your rewards program with a few simple taps.
Kangaroo Software - New Kangaroo Tablet Interface with sleek UX / UI. Use Kangaroo's loyalty rewards app on any iOS or Android tablet to quickly reward customers at your point of sale, market your promotions, enable members to send referrals and more!
Kangaroo Software - Free Kangaroo Rewards Members App! Included with all Kangaroo loyalty rewards licenses, your members can download the app and engage with your brand. Your members will see all of their loyalty memberships in 1 app. A great way to market your business!

Features of Kangaroo

  • Activity Dashboard
  • Alerts/Notifications
  • Automated Scheduling
  • Awards Management
  • CRM
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Communication Management
  • Contact Management
  • Contest Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customisable Forms
  • Customisable Templates
  • Dashboard
  • Data Visualisation
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • For Small Businesses
  • Gamification
  • Incentive Management
  • Loyalty Cards
  • Loyalty Program
  • Mass Texting
  • Membership Management
  • Mobile Access
  • Mobile Coupons
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Metrics
  • Promotions Management
  • ROI Tracking
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Rewards Points
  • Scheduled Messaging
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Visual Analytics

Alternatives to Kangaroo

MyLoyal offers a loyalty software solution and customised loyalty app to grow and engage loyal customers globally.
This EPOS provides restaurants with the taste of efficiency! Track sales, train employees & take orders from anywhere using an iPad. Learn more about Lightspeed Restaurant
Customer engagement management solution that helps manage customer loyalty programs, databases & products through actionable analytics.
SlickText is the #1 rated SMS marketing service. We help you create valuable relationships with your audience through personalized, tar
Leading digital loyalty and marketing solution that offers customized rewards, social media integration and email marketing campaigns.
Five-Star Pivot helps K-12 schools make better decisions for both students & staff with the ability to analyze key assessment quickly.
Square Loyalty provides a more personalized experience for each customer while viewing the latest news, discounts, and promotions.
Accounting tool that provides multi-monitor support and past due stamps through improved cash flow.
Squarespace is the all-in-one platform to build a beautiful website, online store, or portfolio.

Reviews of Kangaroo

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.8
Features
4.7
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
75%
4
24%
3
1%
1
1%
Simon
Simon
Managing Director in UK
Verified LinkedIn User
Food & Beverages, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Loyalty Software for Hospitality Businesses

5.0 9 months ago

Comments: Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Pros:

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Cons:

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Alternatives Considered: Como Sense and MyLoyal

Reasons for Switching to Kangaroo: Integration with Lightspeed EPOS and the great access to support.

Kangaroo Rewards Response

9 months ago

Hi Simon, Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI. Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at [email protected]

Aimee
Owner in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

FiveStars to Kangaroo Transition

5.0 2 months ago

Comments: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Pros:

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Cons:

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

tim
president in Canada
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

good product

3.0 5 years ago

Comments: fairly good prdouct

Pros:

nice simple product to use ... nice to be able to provide customers with rewards ...

Cons:

missing some features that another product had ... need to be able to let people know when they have a discount ...

Kangaroo Rewards Response

5 years ago

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

Keira
Marketing Manager in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Switched to Kangaroo From Fivestars

5.0 2 months ago

Comments: We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.

Pros:

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Cons:

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

Alternatives Considered: TapMango and springbig

Reasons for Choosing Kangaroo: Fivestars is very basic and suitable for beginners, but not for companies who are looking to grow. There are no metrics for behaviors other than basic redemptions, there is no ability to target groups of people based on behaviors/purchases, no white labeling. Fivestars uses their brand to promote their business, so that means it encourages customers to go anywhere that takes Fivestars, including your competitors if they also have Fivestars. If a customer unsubscribes from one Fivestar business, it will also opt them out of yours too. Customers don't recognize your brand when they get some of the notifications, so they will tune you out over time. Fivestars SMS and email program is very basic and limited.

Switched From: SumUp

Reasons for Switching to Kangaroo: Kangaroo's pricing was a lot better in terms of implementation, set up, and annual cost.

Lisa
Owner in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Client Support - and it is Needed!

5.0 3 weeks ago New

Comments: I have had great experience with the customer support on Kangaroo. Without them, I would not be able to get value from the product. After working directly with customer support, I have been able to see a clear ROI from using Kangaroo.

Pros:

The capabilities and features are very extensive

Cons:

The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.

Alternatives Considered: Five-Star Pivot

Reasons for Switching to Kangaroo: Email address for customer user ID and integration with Lightspeed