17 years helping British businesses
choose better software
What is Kangaroo?
Maximize your sales and grow your business with your very own customer loyalty program! Branded to your business, Kangaroo gives you the power to reward, communicate and engage customers on multiple channels to boost business. It's never been so easy! Attract, retain and boost sales by offering rewards, perks and experiences that will get customers to spend more, more often at your store.
*Integrates with Lightspeed retail/e-commerce, Shopify, Woo Commerce, Big Commerce and more.
Who Uses Kangaroo?
Kangaroo is a globally recognized rewards platform to help build brand loyalty. Perfect for: eCommerce, brick & mortar, omnichannel businesses, multi-location, and enterprise businesses.
Where can Kangaroo be deployed?
About the vendor
- Kangaroo Rewards
- Located in Montreal, Canada
- Founded in 2013
Kangaroo support
- Phone Support
- Chat
Kangaroo pricing
Starting Price:
- Yes, has free trial
- No free version
Kangaroo does not have a free version but does offer a free trial. Kangaroo paid version starts at US$59.00/month.
Pricing plans get a free trialAbout the vendor
- Kangaroo Rewards
- Located in Montreal, Canada
- Founded in 2013
Kangaroo support
- Phone Support
- Chat
Kangaroo videos and images
Features of Kangaroo
Alternatives to Kangaroo
Reviews of Kangaroo
Easy to use, top tier customer service!
Pros:
The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.
Cons:
Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.
Vivian O'Nay Review
Comments: We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.
Pros:
Friendly, knowledgeable, and quick customer service
Cons:
Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.
not a good product
Comments: None
Pros:
There was nothing that stood out about this software
Cons:
not user friendly. Did not work as promised. Did not get the customer service I needed
Kangaroo Rewards Response
5 years ago
Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo
Great Client Support - and it is Needed!
Comments: I have had great experience with the customer support on Kangaroo. Without them, I would not be able to get value from the product. After working directly with customer support, I have been able to see a clear ROI from using Kangaroo.
Pros:
The capabilities and features are very extensive
Cons:
The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.
Alternatives Considered: Five-Star Pivot
Reasons for Switching to Kangaroo: Email address for customer user ID and integration with Lightspeed
Great experience
Comments: Myy overall experience with the Kangaroo app has been fantastic. The user interface is intuitive and easy to navigate, making it simple to access all the features I need. The app consistently performs well, with quick load times and minimal glitches. I've found the customer support to be responsive and helpful whenever I've had questions. I highly recommend the Kangaroo app to anyone looking for a reliable and user-friendly platform.
Pros:
I primarily use it on my website to offer reward points to my clients, and it's been a game-changer. The app is easy to integrate and makes managing customer loyalty simple and effective. My clients love the rewards system, and I've noticed an increase in engagement since implementing it. The user interface is intuitive, and the app performs smoothly.
Cons:
Nothing Nothing Nothing Nothing Nothing Nothing
