What is Kangaroo?

Maximize your sales and customer loyalty with Kangaroo. Kangaroo's robust loyalty rewards platform can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo offers in-depth reporting to monitor and adjust your program based on customer behavior and trends.

Perfect for: eCommerce and brick & mortar businesses with or without a POS integration.

Who Uses Kangaroo?

Omnichannel Loyalty program perfect for any sized business in all industries. Our clients range from a single location to multi-store franchises in over 15 industry types around the globe.

Where can Kangaroo be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Kangaroo Rewards
  • Located in Montreal, Canada
  • Founded in 2013
  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, Mexico, Netherlands and 2 others

Languages

Arabic, Dutch, English, French, Portuguese and 1 others

Kangaroo pricing

Starting Price:

US$59.00/month
  • Yes, has free trial
  • No free version

Kangaroo does not have a free version but does offer a free trial. Kangaroo paid version starts at US$59.00/month.

Pricing plans get a free trial

About the vendor

  • Kangaroo Rewards
  • Located in Montreal, Canada
  • Founded in 2013
  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, Mexico, Netherlands and 2 others

Languages

Arabic, Dutch, English, French, Portuguese and 1 others

Kangaroo videos and images

Kangaroo Software - Kangaroo gives your customers a seamless loyalty rewards experience across all channels. Make sure your brand is everywhere your customers are!
Kangaroo Software - White-label app, completely branded to your business. Enable customers to shop, browse offers, claim rewards, write reviews, buy and send eGift cards, track progress and more in one single place!
Kangaroo Software - Customizable widget for your eCommerce store. Brand it to your colors or graphics. Customers can send referrals, browse offers and sign-up for your rewards program with a few simple taps.
Kangaroo Software - New Kangaroo Tablet Interface with sleek UX / UI. Use Kangaroo's loyalty rewards app on any iOS or Android tablet to quickly reward customers at your point of sale, market your promotions, enable members to send referrals and more!
Kangaroo Software - Free Kangaroo Rewards Members App! Included with all Kangaroo loyalty rewards licenses, your members can download the app and engage with your brand. Your members will see all of their loyalty memberships in 1 app. A great way to market your business!
View 6 more
Kangaroo video
Kangaroo Software - Kangaroo gives your customers a seamless loyalty rewards experience across all channels. Make sure your brand is everywhere your customers are!
Kangaroo Software - White-label app, completely branded to your business. Enable customers to shop, browse offers, claim rewards, write reviews, buy and send eGift cards, track progress and more in one single place!
Kangaroo Software - Customizable widget for your eCommerce store. Brand it to your colors or graphics. Customers can send referrals, browse offers and sign-up for your rewards program with a few simple taps.
Kangaroo Software - New Kangaroo Tablet Interface with sleek UX / UI. Use Kangaroo's loyalty rewards app on any iOS or Android tablet to quickly reward customers at your point of sale, market your promotions, enable members to send referrals and more!
Kangaroo Software - Free Kangaroo Rewards Members App! Included with all Kangaroo loyalty rewards licenses, your members can download the app and engage with your brand. Your members will see all of their loyalty memberships in 1 app. A great way to market your business!

Features of Kangaroo

  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Awards Management
  • CRM
  • Campaign Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contest Management
  • Customer History
  • Customisable Branding
  • Customisable Templates
  • Dashboard
  • Data Visualisation
  • Email Management
  • Email Marketing
  • Feedback Management
  • For Small Businesses
  • Loyalty Cards
  • Loyalty Program
  • MMS
  • Marketing Automation
  • Mass Texting
  • Membership Management
  • Mobile Access
  • Mobile Coupons
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Metrics
  • Promotions Management
  • ROI Tracking
  • Referral Tracking
  • Reporting/Analytics
  • Rewards Management
  • Scheduled Messaging
  • Segmentation
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Workflow Management

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Reviews of Kangaroo

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.6
Features
4.6
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
61%
4
35%
3
2%
1
2%
Amanda josalene W.
Amanda josalene W.
Fragrances in US
Verified LinkedIn User
Retail, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Helped to reward my repeat customers :)

5 3 years ago

Comments: Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.

Pros:

I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

Cons:

I don't have any cons; I still use Kangaroo on my site!

Kangaroo Rewards Response

3 years ago

Hello Amanda, Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come! Warm Regards, Valerie - Kangaroo Rewards

Zondre W.
General Manager in US
Retail, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Best option for Lightspeed

4 2 years ago

Pros:

The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

Cons:

A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

Kangaroo Rewards Response

2 years ago

Hello Zondre, Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business. Best Regards, Team Kangaroo

Tim N.
president in Canada
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

good product

3 2 years ago

Comments: fairly good prdouct

Pros:

nice simple product to use ... nice to be able to provide customers with rewards ...

Cons:

missing some features that another product had ... need to be able to let people know when they have a discount ...

Kangaroo Rewards Response

2 years ago

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

Andre L.
Owner in US
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

A Rewards System that Grows with Your Business

5 2 years ago

Comments: Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

Pros:

I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

Cons:

My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

Alternatives Considered: Quickbooks Point of Sale

Reasons for Choosing Kangaroo: I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.

Switched From: Quickbooks Point of Sale

Kangaroo Rewards Response

2 years ago

Hello Andre, Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business. Warm Regards, Team Kangaroo

Joshua L.
Owner in Belize
Restaurants, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

The Loyalty Program we were looking for

5 2 years ago

Comments: We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.

Pros:

Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.

Cons:

My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.

Alternatives Considered: TapMango

Reasons for Switching to Kangaroo: Kangaroo was willing to work with us despite our size of operations and location, very customer orientated as well as affordable.

Kangaroo Rewards Response

2 years ago

Hello Joshua, Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program. Best, Team Kangaroo