---
description: Discover the benefits and disadvantages of Smart Service.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smart Service Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Pest Control Software](/directory/30592/pest-control/software) > [Smart Service](/software/149343/smart-service)

# Smart Service

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> All-in-one field service software with QuickBooks™ integration, mobile access, and workflow automation for service trade businesses.
> 
> Verdict: Rated **4.3/5** by 269 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Smart Service?

Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 269 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: My Service Depot
- **Location**: Lewis Center, US
- **Founded**: 1992

## Commercial Context

- **Starting Price**: US$1.00
- **Pricing model**: Other
- **Pricing Details**: Smart Service pricing varies based on your business needs and customizations. To get accurate pricing tailored to your workflow, contact our team—we’ll help you find the right fit for your operations.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Antigua & Barbuda, Bahamas, Barbados, Canada, Jamaica, St Kitts & Nevis, St Lucia, St Vincent & the Grenadines, Trinidad & Tobago, United States

## Features

- Alerts/Notifications
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Calendar Sync
- Contact Database
- Contract/License Management
- Customer Database
- Customer History
- Customer Management
- Dispatch Management
- Document Management
- Document Storage
- Electronic Payments
- Electronic Signature
- Equipment Management
- Equipment Tracking
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- GPS
- Inventory Management
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Online Booking
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Preventive Maintenance
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Updates
- Real-time Scheduling
- Reminders
- Reporting & Statistics
- Routing
- Scheduling
- Self Service Portal
- Service History
- Technician Management
- Third-Party Integrations
- Time Tracking
- Work Order Management

## Integrations (7 total)

- ChatGPT
- Dropbox Business
- Google Calendar
- QuickBooks Enterprise
- QuickBooks Online
- QuickBooks Online Advanced
- Twilio

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Pest Control Software](https://www.capterra.co.uk/directory/30592/pest-control/software)

## Related Categories

- [Pest Control Software](https://www.capterra.co.uk/directory/30592/pest-control/software)
- [Field Service Management Software](https://www.capterra.co.uk/directory/10009/field-service-management/software)
- [Service Dispatch Software](https://www.capterra.co.uk/directory/30059/service-dispatch/software)
- [HVAC Software](https://www.capterra.co.uk/directory/30107/hvac/software)
- [Plumbing Software](https://www.capterra.co.uk/directory/30673/plumbing/software)

## Alternatives

1. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5071 reviews)
2. [Jobber](https://www.capterra.co.uk/software/127994/jobber) — 4.6/5 (1420 reviews)
3. [FieldPulse](https://www.capterra.co.uk/software/153475/fieldpulse) — 4.6/5 (414 reviews)
4. [ServiceTitan](https://www.capterra.co.uk/software/150053/servicetitan) — 4.3/5 (325 reviews)
5. [Housecall Pro](https://www.capterra.co.uk/software/140363/housecall-pro) — 4.7/5 (2738 reviews)

## Reviews

### "Hire IT and Build your own." — 1.0/5

> **Amy** | *6 March 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 0.0/10
> 
> **Pros**: Provided quality tracking across (too many) metrics. Help desk is effective for understanding and simple tasks or glitches you find, unless you actually work in the field that they specialize in-- when it comes to dialing in trade service companies it operates less than ideally.
> 
> **Cons**: Despite charging almost $140 per employee-- EVERYTHING was an additional charge. We opted to build our own software and recently reached out to requested historical data and they said it would take a week and we would have to resign (again, more money).
> 
> Less than ideal, glitchy, money hungry, lacking accountability. Wouldn't recommend for any trade company over 10 employees.

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### "Smart Service" — 5.0/5

> **Sholom** | *26 April 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well
> 
> **Cons**: I prefer to speak with a real person as opposed to a phone tree
> 
> Excellent. I C would definitely recommend

-----

### "Chief Executive Officer" — 5.0/5

> **Peter** | *28 April 2024* | Renewables & Environment | Recommendation rating: 10.0/10
> 
> **Pros**: QuickBooks integration, ability to export CSV files. MS Outlook user interfact.
> 
> **Cons**: Limit ability to make mass changes to the data.
> 
> Very good. The only problem I had was when I migrated to a new server. This did not go well.

-----

### "Use of Smart Service" — 5.0/5

> **Lori** | *26 April 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of scheduling and looking up our Clients.
> 
> **Cons**: Sometimes it can be slower then usual to find a Customer.

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### "Good Product for Service and Installations" — 5.0/5

> **Brad** | *29 April 2024* | Environmental Services | Recommendation rating: 8.0/10
> 
> **Pros**: Ability to communicate job information between the office and the field
> 
> **Cons**: making changes to customer names if clumsy.
> 
> Happy with the product. We use it to create, schedule, update, communicate and invoice hundreds of jobs per week.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/149343/smart-service)

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| de-AT | <https://www.capterra.at/software/149343/smart-service> |
| de-CH | <https://www.capterra.ch/software/149343/smart-service> |
| en | <https://www.capterra.com/p/149343/Smart-Service/> |
| en-AE | <https://www.capterra.ae/software/149343/smart-service> |
| en-AU | <https://www.capterra.com.au/software/149343/smart-service> |
| en-CA | <https://www.capterra.ca/software/149343/smart-service> |
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