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What is Smart Service?

Already using QuickBooks to manage your pest control accounting? Kick things up a notch with Smart Service, the direct QuickBooks add-on that tackles scheduling, billing, dispatch, customer management, work orders, chemical tracking, and more. Replace your clipboards and filing cabinets with an easy-to-use, 100% paperless, 100% mobile software system that will streamline your operations, eliminate waste, boost revenue, and ultimately grow your business.

Who Uses Smart Service?

Smart Service is the perfect scheduling software for field service companies of every size and specialization, from HVAC and plumbing to electrician and pest control, with everything in between.

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Reviews of Smart Service

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.5
Features
4.1
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Albert D.
Albert D.
President in US
Verified LinkedIn User
, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Smart Service has been a God send to my company. We are now also "almost" paper free.

5.0 6 years ago

Comments: Efficiency - Efficiency - efficiency.
And did I mention efficiency???

Pros:

Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.

Cons:

Not being able to track individual extinguishers by date and have them update to when service is needed.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Smart Service

5.0 5 years ago

Pros:

We have been Smart service users for approximately 6 years now. Smart Services customer service is unsurpassed. When you call they help you. The ease of remote login by Smart Service in an awesome feature. They can see exactly what the issue is.

Cons:

I would say they have limited hours. If there is an issue on weekends, holidays or after business hours then you have to wait and that is the only con I can think of.

Ben
Dispatcher in US
Facilities Services
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Good in theory, but impractical in implementation

1.5 9 years ago

Pros:

For the regular dispatching features, I was able to learn completely on my own with no instruction, becoming our in-house "expert." It is intuitive enough that I found solutions for problems that tech support thought had no work-around.

Cons:

The program as a whole is outdated and clunky, built around Microsoft Access, limiting its modern application. For example, if you have a customer with 10 locations and 15 total jobs, and they change their billing address, you have to manually go change it 26 times, in a clunky system that is not fast at all. Adding a new customer takes forever, especially if you have a location and job to enter as well. There is also no feature to have an AP email for their default QuickBooks email, while still have primary contact's email prevalent. Scheduling is nice that a job can recur indefinitely, but if a job cancels, you have to change its recurrence pattern PRIOR to inactivating the job, or it still comes up on the schedule. It also has no features for a job to occur for a certain period of time, or to recur on a seasonal basis. If your customers have multiple services per invoice, it is a huge pain. The "Batch invoices to Quickbooks" feature requires the user to post each individual batch one. at. a. time. Again, on a slow, clunky system. Many of the advanced features have not worked for us at all, or were not as advertised in the demo. Granted, the most annoying part (the scheduler does not work for us) is largely due to our painfully slow cloud system, making it inoperable. If you want to print a schedule for each employee, be prepared to pay for an upgrade (ours was $600) so they can program a custom report for you, that is iffy on how often it works on the first attempt. (Ours works on the second attempt every time.) The "Prospect" feature is useless... it doesn't transition over to "Customer" well at all. It is also impractical to use many features integrated with Quickbooks-- it requires syncing for anything useful, and with a large customer database, that is completely impractical for the frequency required. Bill your customer a flat rate each month? Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses. Bottom line: It's intuitive to figure out basic functions, but there is SO much room for error, and something simple like an updated address once took me 2 hours to complete for our largest customer. They need to do a complete overhaul of their programming and add some basic features before I could recommend Smart Service to anyone. We've found that to make it work, it requires constant ingenuity to come up with a work-around for design flaws.

Verified Reviewer
Verified LinkedIn User
Security & Investigations, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Workforce management made that easy!

5.0 5 years ago

Comments: Overall, software is awesome I have wonderful experience and the software helped our company a lot of effective workforce management.

Pros:

What I like about the software is that aside from the fact that this is a scheduler, employees are being notified of the schedule/task update real time. Useful to us that is starting to expand our company that majority of our employees are in the field and no time to get back to the office for schedule check. Another awesome feature of this software is that after the schedule or task is complete management is notified back for the job well done.

Cons:

In my experience I can't see any problem, probably the interface make it a little bit alive.

Catherine
Catherine
Office Manager in US
Verified LinkedIn User
Business Supplies & Equipment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Smart Service Makes Service Dispatch Easy

5.0 2 years ago

Comments: Smart service has been a pleasure to deal with and they have great tech support.

Pros:

I love that we are almost paperless with this software. This has made everything at the click of your mouse.

Cons:

I can not think of anything bad tp say about this software