---
description: Discover the benefits and disadvantages of Clarity Connect.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Clarity Connect Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Clarity Connect](/software/149136/clarity-connect)

# Clarity Connect

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> Cloud-based call center solution that helps businesses to manage call flow, record call, identify callers and survey customers.
> 
> Verdict: Rated **3.7/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Clarity Connect?

Call center solution for businesses that helps professionals with call routing, recording, reporting \& analytics, IVR, CRM integration, web chat and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 9 Reviews |
| Ease of Use | 3.6/5 | Based on overall reviews |
| Customer Support | 3.7/5 | Based on overall reviews |
| Value for Money | 3.7/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Perficient
- **Founded**: 1994

## Commercial Context

- **Starting Price**: US$80.00
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Computer Telephony Integration
- Dashboard
- IVR
- Multi-Channel Communication
- Queue Management
- Real-Time Chat
- Reporting/Analytics

## Integrations (2 total)

- Meta for Business
- Salesforce Sales Cloud

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Internal Communications Software](https://www.capterra.co.uk/directory/31014/internal-communications/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (223 reviews)
3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews)
5. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews)

## Reviews

### "Very happy customer" — 5.0/5

> **Victor** | *1 December 2016* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.
> 
> **Cons**: Would like to see more new features roll out.
> 
> We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

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### "Great Call Center Software" — 5.0/5

> **Fen** | *1 December 2016* | Computer Software | Recommendation rating: 10.0/10
> 
> Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues.  The call recording and reports are very helpful to monitor and measure the call qualities.  We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

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### "Great functionality but difficult to use" — 3.0/5

> **Verified Reviewer** | *12 May 2018* | Banking | Recommendation rating: 6.0/10
> 
> **Pros**: It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.
> 
> **Cons**: I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

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### "Documentation on Call Flow functions" — 4.0/5

> **Robert** | *5 December 2016* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Add on to Skype
> 
> The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

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### "Great Product" — 5.0/5

> **Alberto** | *1 December 2016*
> 
> Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/149136/clarity-connect)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/149136/Clarity-Connect/> |
| en-AE | <https://www.capterra.ae/software/149136/clarity-connect> |
| en-AU | <https://www.capterra.com.au/software/149136/clarity-connect> |
| en-CA | <https://www.capterra.ca/software/149136/clarity-connect> |
| en-GB | <https://www.capterra.co.uk/software/149136/clarity-connect> |
| en-IE | <https://www.capterra.ie/software/149136/clarity-connect> |
| en-IL | <https://www.capterra.co.il/software/149136/clarity-connect> |
| en-IN | <https://www.capterra.in/software/149136/clarity-connect> |
| en-NZ | <https://www.capterra.co.nz/software/149136/clarity-connect> |
| en-SG | <https://www.capterra.com.sg/software/149136/clarity-connect> |
| en-ZA | <https://www.capterra.co.za/software/149136/clarity-connect> |

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