Who Uses This Software?

Brand24 caters to small & medium brands all over the world to identify and analyze online conversations relevant to their business in order to get customer insights, grow their satisfaction and sales.

Average Ratings

136 reviews
  • Overall 4.8/5
  • Ease of Use 4.7/5
  • Customer Service 4.8/5
  • Features 4.4/5
  • Value for Money 4.6/5

Product Details

  • Starting Price US$49.00/month
  • Pricing Details Plus - $49/mo Premium - $99/mo Max - $199/mo
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Brand24
  • http://brand24.com
  • Founded 2011

About Brand24

Brand24 is an effective and user-friendly public relations solution. Thousands of brands and agencies of all sizes use Brand24 to track and analyze online conversations about their clients, brands, products, and competitors.
Brand24 empowers its users to monitor their online reputation, prevent PR crisis, track the results of their campaigns, find brand ambassadors, discover cooperation opportunities to get more coverage and create brandable PDF reports in a matter of seconds!

Brand24 Features

  • Artwork Management
  • Campaign Management
  • Change Management
  • Fulfillment Distribution
  • Project Management
  • Workflow Management
  • CRM
  • Campaign Management
  • Faceted Search / Filtering
  • Influencer Discovery
  • Payment Tracking
  • ROI Tracking
  • Social Media Monitoring
  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
Vendor has not completed this information.
Vendor has not completed this information.
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Brand24 Most Helpful Reviews

Social monitoring & listening at its finest.

Reviewed on 23/05/2018
Kinga O.
Community Manager
Information Technology & Services, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Brand24 not only can look into mentions of your brand and products but also can help you find new customers and business possibilities. Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time. Notifications work perfect, e-mail alerts work great, reports in PDF are just so pretty that you want to send them further to your customers, without any corrections. Also, it provides with many interesting results you wouldn't find on your own.

Cons: It can be a bit complicated if you have never used it before - but onboarding process is great, customer support is really well-maintained and also there are many extra materials such as webinars and knowledge base to clarify some things for you.

Monitoring all the online mentions in just one platform!

Reviewed on 18/09/2018
Harish J.
Business Development Manager
Consumer Goods, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
Source: GetApp
4/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Firstly, what I love the most about this application is its social monitoring capabilities. If someone mentions me, across any social media, I can get to them right away and respond. Not just keeping a close watch on our brands and products, it has also helped us explore business possibilities, insights and improve conversion rates. I found the customer service to be extremely responsive and helpful. Brand24 is very user-friendly, easy to navigate and intuitive, you don’t need a lot of technical knowledge to be a pro at using it! We can compose immense and crisp reports about our brands using this application.I have had very good experience with their customer support team.

Cons: The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version. The searchability and analytics features, if improved could make the application perfect. I hope they upgrade the sentiment recognition feature.

Social Listening Tools for Your Brand

Reviewed on 22/12/2019
Verified Reviewer
Digital Marketing Specialist
Marketing & Advertising, 13-50 Employees
Used the Software for: Free Trial
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Really surprised on how the Brand24 team actively contacted me to make sure I get what I needed from their tool.

Pros: Easy to use for you getting your findings on social media about your brand. Brand24 team also very helpful in guiding you to optimise your tool usage to get a better understanding or data you needed.

Cons: I think instead of giving the free trial access that limits people on using it frequently, maybe they can give us the free plan instead.

A true life saver for my social media project.

Reviewed on 13/10/2019
Verified Reviewer
Affiliate Manager and Digital Marketing Specialist
Information Technology & Services, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
3/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am very much satisfied with Brand24 and the features that it has to offer.

Pros: Brand24 literally saved me from all the manual work while I was appointed as a social media reputation manager for one of our client. I got to easily monitor all the brand mentions across Facebook and Twitter.

Cons: According to me, there are none. However, when we scaled up and managed different clients, the keywords monitoring limit were slightly less as per us.

Brand24 is the backbone of my online reputation business

Reviewed on 10/09/2018
Verified Reviewer
Consultant
Market Research, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Brand24 provides us with the mentions and reports we analyze for our online reputation clients

Pros: The customer support is very fast and highly trained an very proactive. They hand hold you to customize your monitoring campaigns and projects.

Cons: A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently). A bit expensive

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