Who Uses This Software?

Brand24 caters to small & medium brands all over the world to identify and analyze online conversations relevant to their business in order to get customer insights, grow their satisfaction and sales.

Average Ratings

83 reviews
  • Overall 4.8 / 5
  • Ease of Use 4.7 / 5
  • Customer Service 4.8 / 5
  • Features 4.4 / 5
  • Value for Money 4.6 / 5

Product Details

  • Starting Price US$49.00/month
    See pricing details
  • Pricing Details Plus - $49/mo Premium - $99/mo Max - $199/mo
  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Brand24
  • http://brand24.com
  • Founded 2011

About Brand24

Brand24 is an effective and user-friendly public relations solution. Thousands of brands and agencies of all sizes use Brand24 to track and analyze online conversations about their clients, brands, products, and competitors.
Brand24 empowers its users to monitor their online reputation, prevent PR crisis, track the results of their campaigns, find brand ambassadors, discover cooperation opportunities to get more coverage and create brandable PDF reports in a matter of seconds!

Brand24 Features

  • Approval Process Control
  • Artwork Management
  • Asset Management
  • Change Management
  • Fulfillment Distribution
  • Project Management
  • CRM
  • Campaign Management
  • Faceted Search / Filtering
  • Influencer Discovery
  • Payment Tracking
  • ROI Tracking
  • Social Media Monitoring
  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
Vendor has not completed this information.
Vendor has not completed this information.
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Brand24 Most Helpful Reviews

Monitoring all the online mentions in just one platform!

Reviewed on 18/09/2018
Harish J.
Business Development Manager
Consumer Goods, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
Source: GetApp
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Firstly, what I love the most about this application is its social monitoring capabilities. If someone mentions me, across any social media, I can get to them right away and respond. Not just keeping a close watch on our brands and products, it has also helped us explore business possibilities, insights and improve conversion rates. I found the customer service to be extremely responsive and helpful. Brand24 is very user-friendly, easy to navigate and intuitive, you don’t need a lot of technical knowledge to be a pro at using it! We can compose immense and crisp reports about our brands using this application.I have had very good experience with their customer support team.

Cons: The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version. The searchability and analytics features, if improved could make the application perfect. I hope they upgrade the sentiment recognition feature.

Social monitoring & listening at its finest.

Reviewed on 23/05/2018
Kinga O.
Community Manager
Information Technology & Services, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Brand24 not only can look into mentions of your brand and products but also can help you find new customers and business possibilities. Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time. Notifications work perfect, e-mail alerts work great, reports in PDF are just so pretty that you want to send them further to your customers, without any corrections. Also, it provides with many interesting results you wouldn't find on your own.

Cons: It can be a bit complicated if you have never used it before - but onboarding process is great, customer support is really well-maintained and also there are many extra materials such as webinars and knowledge base to clarify some things for you.

Brand24 is the 1st Email I Look at daily

Reviewed on 11/03/2018
Ksenia B.
HR manager
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.

Pros: Simply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!

Cons: There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.

Social monitoring is no more an issue; Thanks to Brand24.

Reviewed on 05/08/2018
Ravi G.
Project Manager
Biotechnology, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: This application helps you to respond to all those who mention you online. This feature helps you to know those sites wherein you are being mentioned. There is no learning curve as such, though the appearance of all the features may confuse the users in the beginning. However, the customer support team helps a lot during the procedure. They help to keep a regular track of all the pages being managed. Their email alerts are also working brilliantly.

Cons: It is very costly. There should be a smaller price put for it so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.

It is one of the easiest and most effective social media listening tools I have used.

Reviewed on 18/06/2018
Sia P.
Miner
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Fast results that are easy to comprehend, and customised reports that anyone could easily understand.

Pros: Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.

Cons: Maybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.

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