Who Uses This Software?

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN & VOIP countries .

Average Ratings

26 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$45.00/month
  • Pricing Details You can get most Enterprise level features at a 40% lower TCO
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Installed - Windows
  • Training Live Online
    Documentation
  • Support 24/7 (Live Rep)

Vendor Details

  • Ozonetel Systems
  • http://ozonetel.com/
  • Founded 2007

About Ozonetel CloudAgent

Ozonetel CloudAgent is an omnichannel contact center suite used by 1500+ businesses worldwide for their inbound and outbound interactions. Access enterprise-level cloud features at 40% lower TCO, in both VOIP and PSTN countries. Reduce handle times, and exceed SLAs with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more.
Go live in a few hours, even integrating with your existing telecom provider if needed.

Ozonetel CloudAgent Features

  • Call Centre Management
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Surveys
  • Blended Call Centre
  • Call Logging
  • Call Scripting
  • Call recording
  • Campaign Management
  • Escalation Management
  • Inbound Call Centre
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Centre
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
Vendor has not completed this information.
Vendor has not completed this information.
  • Call Centre
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customisation
  • Voice Mail
Vendor has not completed this information.
Vendor has not completed this information.
Vendor has not completed this information.
Vendor has not completed this information.
  • Auto Dialer
  • Call Centre Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP
Vendor has not completed this information.

Ozonetel CloudAgent Most Helpful Reviews

Advanced and an intensive solution that meets all requirements

Reviewed on 25/06/2019
Divya S.
Manager - Workforce Management
Financial Services, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

Pros: The exhaustive list of features that are available
The ease in which the software was integrated with the CRM App
Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance
Good Support team willing to assist exclusively and with utmost priority

Cons: Unable to change the layout / page colors for admin & users to be able to distinguish
Basic help document that does not relay much info

CloudAgent review

Reviewed on 19/06/2019
Verified Reviewer
Assistant Manager - Customer Engagement
Financial Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.

Pros: It is user-friendly, The reports are very apt & user-friendly. The user interface is good.

Cons: It lacks proactiveness to inform the end user if there is a technical issue.
Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.

Good product but can be the best!!

Reviewed on 14/06/2019
Ashutosh A.
AGM Marketing
Health, Wellness & Fitness, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: - Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Gives the manager the real-time performance of the agents.
- A good software setup helps the organization to grow.

Pros: - Easy to understand
- Quality of back up support is very good
- Ownership of the account manager is fabulous
- Support for initial training is also very good

Cons: - Lacks direct crm integration
- Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.

KooKoo CloudAgent EF Implementation

Reviewed on 01/07/2019
Doug B.
Managing Partner
Consumer Electronics, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.

Pros: The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.

Cons: We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.

A simple product with great support.

Reviewed on 12/07/2019
Santhosh V.
Manager - Customer Experience
Hospitality, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer. Reports are detailed and has numerous options which allow a lot of deep dive for a contact center set up. AI effort is quite mature and Ozonetel's ability in AI has resulted in quite a cost difference.

Cons: Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Read More Reviews