Ozonetel CloudAgent

Ozonetel CloudAgent

by Ozonetel Systems

Who Uses Ozonetel CloudAgent?

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN & VOIP countries .

What Is Ozonetel CloudAgent?

Ozonetel CloudAgent is an omnichannel contact center suite used by 1500+ businesses worldwide for their inbound and outbound interactions. Access enterprise-level cloud features at 40% lower TCO, in both VOIP and PSTN countries. Reduce handle times, and exceed SLAs with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more.
Go live in a few hours, even integrating with your existing telecom provider if needed.

Ozonetel CloudAgent Details

Ozonetel Systems

http://ozonetel.com/

Founded 2007

Ozonetel CloudAgent Pricing Overview

Ozonetel CloudAgent does not have a free version and does not offer a free trial. Ozonetel CloudAgent paid version starts at US$45.00/month.

Starting Price

US$45.00/month

Pricing Details

You can get most Enterprise level features at a 40% lower TCO

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Installed - Windows

Training

Live Online

Documentation

Support

24/7 (Live Rep)

Ozonetel CloudAgent Features

Auto Dialer Software
CRM
Call Disposition
Call Recording
Call Scheduling
Call Scripting
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Blended Call Centre
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Centre
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Centre
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Vendor has not completed this information.

Call Centre
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customisation
Voice Mail

Vendor has not completed this information.

Vendor has not completed this information.

Auto Dialer
Call Centre Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Predictive Dialer
Reporting/Analytics
Telemarketing Management
VoIP

Vendor has not completed this information.

Ozonetel CloudAgent Reviews for UK Users

Showing 5 of 26 reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5
Features
4.5/5
Value for Money
4.5/5
Divya S.
Manager - Workforce Management
Financial Services, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/06/2019

"Advanced and an intensive solution that meets all requirements"

Comments: Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

Pros: The exhaustive list of features that are available
The ease in which the software was integrated with the CRM App
Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance
Good Support team willing to assist exclusively and with utmost priority

Cons: Unable to change the layout / page colors for admin & users to be able to distinguish
Basic help document that does not relay much info

  • Reviewer Source 
  • Reviewed on 25/06/2019
Verified Reviewer
Assistant Manager - Customer Engagement
Financial Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/06/2019

"CloudAgent review"

Comments: We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.

Pros: It is user-friendly, The reports are very apt & user-friendly. The user interface is good.

Cons: It lacks proactiveness to inform the end user if there is a technical issue.
Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.

  • Reviewer Source 
  • Reviewed on 19/06/2019
Niladri G.
Executive
Hospitality, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 18/07/2019

"NoT Always Reliable "

Comments: Calling is the best part. Worst part is Freezing.

Pros: Calling function is great. Our Clients can be reached easily.

Cons: The software freezes automatically while we get a call or post call.

  • Reviewer Source 
  • Reviewed on 18/07/2019
Ashutosh A.
AGM Marketing
Health, Wellness & Fitness, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 14/06/2019

"Good product but can be the best!!"

Comments: - Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Gives the manager the real-time performance of the agents.
- A good software setup helps the organization to grow.

Pros: - Easy to understand
- Quality of back up support is very good
- Ownership of the account manager is fabulous
- Support for initial training is also very good

Cons: - Lacks direct crm integration
- Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.

  • Reviewer Source 
  • Reviewed on 14/06/2019
Doug B.
Managing Partner
Consumer Electronics, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 01/07/2019

"KooKoo CloudAgent EF Implementation"

Comments: It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.

Pros: The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.

Cons: We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.

  • Reviewer Source 
  • Reviewed on 01/07/2019