What Is Workato?

Workato is the recognized Enterprise Automation Platform Leader. Workato empowers business and IT teams to integrate their apps and automate business workflows without compromising on security and governance. Built on a cloud-native architecture that is designed for scale and speed to significantly reduce operational footprint and overall costs. Our low-code/no-code platform enables teams to build integrations 5X faster than traditional platforms. Contact us for a free trial now!

Who Uses Workato?

Businesses of all sizes requiring end-to-end workflow automation capabilities to scale growth, from Finance, HR, and IT to Marketing, Sales, and Support

Workato Details

Workato

Founded in 2013

Workato pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Workato does not have a free version but does offer a free trial.

Pricing plans

Workato Details

Workato

Founded in 2013

Workato videos and images

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Workato deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Chromebook (Desktop)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of Workato

  • API
  • API Design
  • API Lifecycle Management
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • CRM
  • Compliance Management
  • Customisable Reports
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Mapping
  • Data Synchronisation
  • Data Visualisation
  • Database Support
  • Developer Portal
  • Document Management
  • Drag & Drop
  • ERP
  • Email Management
  • Mobile Access
  • Monitoring
  • Multiple Data Sources
  • Point of Sale (POS)
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Management
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Testing Management
  • Third Party Integrations
  • Threat Protection
  • Traffic Control
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Workflow Management
  • eCommerce Management

View full list of API Platforms

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forms Automation
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Monitoring
  • No-Code
  • Process Change Tracking
  • Process Modeling & Designing
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Single Sign On
  • Task Management
  • Task Progress Tracking
  • Templates
  • Third Party Integrations
  • User Management
  • Version Control
  • Workflow Management

View full list of Business Process Management Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Automatic Backup
  • Billing & Provisioning
  • CRM
  • Capacity Analytics
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Cost Management
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Synchronisation
  • Data Visualisation
  • Database Support
  • Demand Monitoring
  • Drag & Drop
  • Email Management
  • Event Logs
  • IT Cost Management
  • Monitoring
  • Multi-Cloud Management
  • Performance Analysis
  • Performance Management
  • Policy Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Supply Monitoring
  • Third Party Integrations
  • User Management
  • Workflow Approval
  • Workflow Management

View full list of Cloud Integration Software

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  • Anti Virus
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  • Behavioural Analytics
  • Cloud Application Security
  • Cloud Encryption
  • Cloud Security Policy Management
  • Compliance Management
  • Data Visualisation
  • Encryption
  • Endpoint Management
  • Event Logs
  • HIPAA Compliant
  • Incident Management
  • Intrusion Detection System
  • Monitoring
  • Patch Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Security Auditing
  • Single Sign On
  • Status Tracking
  • Third Party Integrations
  • Threat Intelligence
  • Two-Factor Authentication
  • User Management
  • Visual Analytics
  • Vulnerability Protection
  • Vulnerability Scanning

View full list of Cloud Security Software

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  • Activity Tracking
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  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • CRM
  • Calendar Management
  • Collaboration Tools
  • Conditional Logic
  • Configurable Workflow
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Quality Control
  • Data Replication
  • Data Retrieval
  • Data Visualisation
  • Database Support
  • Document Management
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Address Extraction
  • Email Management
  • Forms Management
  • Image Capture
  • Mis-Keyed Variation Detection
  • Multiple Data Sources
  • Offline Access
  • Optical Character Recognition
  • Phonetic Variation Detection
  • Real Time Data
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Task Management
  • Third Party Integrations
  • Voice Recognition
  • Web Forms
  • Workflow Management

View full list of Data Entry Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Collaboration Tools
  • Compliance Management
  • Customer Database
  • Customisable Reports
  • Dashboard Creation
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Integration
  • Data Mapping
  • Data Migration
  • Data Quality Control
  • Data Security
  • Data Storage Management
  • Data Synchronisation
  • Data Verification
  • Data Visualisation
  • Database Support
  • Document Storage
  • Drag & Drop
  • Full Text Search
  • Information Governance
  • Master Data Management
  • Match & Merge
  • Metadata Management
  • Monitoring
  • Multiple Data Sources
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Secure Data Storage
  • Task Scheduling
  • Third Party Integrations
  • User Management
  • Version Control
  • Visual Analytics
  • Workflow Management

View full list of Data Management Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • CRM
  • Charting
  • Collaboration Tools
  • Customisable Reports
  • Dashboard Creation
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Quality Control
  • Data Replication
  • Data Storage Management
  • Data Synchronisation
  • Data Transformation
  • Data Visualisation
  • Database Support
  • Drag & Drop
  • Email Address Extraction
  • Integration Management
  • Job Scheduling
  • Match & Merge
  • Metadata Management
  • Monitoring
  • Multiple Data Sources
  • Non-Relational Transformations
  • Performance Management
  • Pipeline Management
  • Predictive Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Third Party Integrations
  • Version Control
  • Visual Analytics
  • Workflow Management
  • eCommerce Management

View full list of ETL Tools

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Management
  • Automated Scheduling
  • CRM
  • Configurable Workflow
  • Dashboard
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Storage Management
  • Data Synchronisation
  • Data Visualisation
  • Data Warehouse Software
  • Database Support
  • Document Management
  • Drag & Drop
  • ERP
  • ETL Tools
  • Email Management
  • Integrations Management
  • Metadata Management
  • Mobile Access
  • Monitoring
  • Multiple Data Sources
  • Point of Sale (POS)
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Sales Management
  • Search/Filter
  • Social Media Integration
  • Third Party Integrations
  • User Management
  • Web Services
  • Workflow Management

View full list of System and Data Integration Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Business Process Automation
  • Calendar Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Tracking
  • Configurable Workflow
  • Customisable Dashboard
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Monitoring
  • No-Code
  • Progress Tracking
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Workflow Configuration
  • Workflow Management

View full list of Workflow Management Software

  • AI/Machine Learning
  • API
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • CRM
  • Cloud Data Integration
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Quality Control
  • Data Security
  • Data Storage Management
  • Data Synchronisation
  • Database Support
  • Drag & Drop
  • ERP
  • Email Management
  • Event Tracking
  • HR Management
  • Help Desk Management
  • Integration Management
  • Mobile Access
  • Multiple Data Sources
  • Payroll Management
  • Point of Sale (POS)
  • Pre-built Connectors
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • SMS Messaging
  • SSL Security
  • Sales Management
  • Social Media Integration
  • Third Party Integrations
  • User Management
  • Website Integration
  • Workflow Management
  • eCommerce Management

View full list of iPaaS Software

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Reviews of Workato

Read all 31 reviews

Average score

Overall
4.7
Ease of Use
4.1
Customer Service
4.8
Features
4.4
Value for Money
4.3

Reviews by score

5
21
4
10

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Brad E.
Brad E.
Verified LinkedIn User
Self Employed
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

An essential part of any business' systems

5 5 years ago

Comments: My company is a contracting business in the energy efficiency industry with 20+ employees and $2-3M in annual revenue. Workato has transformed how our business operates by enabling us to automate what once was time-consuming, error-prone manual processes. Using the automation of Workato recipes has enabled us to save money by getting more production out of the staff we have and prevented us from having to hire new employees or contractors as the company has grown. Those costs savings have greatly exceeded the cost of Workato.

Pros:

The feature set and robustness of Workato is second to none. The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work. Workato blows other out-of-the-box integrations out of the water.

Cons:

Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.

Blake H.
Blake H.
VP / Lead Architect in US
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Great Product If You Know What You're Doing

4 5 years ago

Comments: As a consultant, I use Workato both in my own business and in multiple clients' accounts. I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase. While they have a large number of pre-built connectors as well as the ability to setup HTTP calls, the process of building Recipes has an extreme learning curve, especially coming from a service like ItDuzzit. Additionally, the team often releases new or beta connectors without first having any supporting documentation, other than the connector's marketing page. Overall, they have a good product, but they seriously need to review their release process and the setup of their support portal.

Pros:

Lots of pre-built connectors. Chat agents are generally very quick to respond.

Cons:

Extreme learning curve - especially difficult if a user does not have any programming background. Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images. Support portal provides no way to go back to your Recipe interface. Support Tickets can sometimes take 2 - 3 days for a response. Support Tickets have an internal "Priority", but no way for users to identify their own level of Urgency. From what I can tell, ALL tickets are given an initial Priority of "Low". Pricing / Plans lack any real sense of transparency. While the main pages tell users that Integrations are divided up into "Base" and "Professional" apps, you have to search through the Support Portal documents in order to find any comprehensive list of "Base" and "Professional" and there is no document that does a side-by-side comparison of the various Plans. And, if you look at the QuickBase plans, the apps are referred to as "Tier 1" and "Tier 2" vs "Base" or "Professional". Recipe logs only show information related to the last row of data processed. No way to see a "schedule" of active Recipe's.

Paul M.
Paul M.
Project Manager/Content Manager in US
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: Free Trial
Reviewer Source

Has Potential to be Amazing!

4 3 years ago

Comments: I think Workato has great potential. It seems like their needs to be better guides and walkthroughs for each App integration.

Pros:

The recipes allowed a huge assortment of customizations to the automated "bots". Workato also supports most of the popular apps like sheets, slack, smartsheet, jira, etc... It is great for us that have a developer background as we can make changes to the code to update recipes.

Cons:

I had many issues getting the apps to connect properly so they could be used. It was not intuitive to figure out how to make a recipe as well.

Andy M.
US
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Reliable DIY Integration We Trust

5 3 years ago

Pros:

We are in the construction contracting business with 100 employees. Our primary use case was to have Workato keep our Salesforce and Quickbooks Online CRM data in sync and eliminate time-consuming manual updates. After a 1 month trial and some minor recipe tweaking, we found that Workato simply outperformed all of the other integration solutions we tested in terms of reliability and real "hands free" automation. The community has a wealth of pre-made recipes available that you can customize to suit your needs. Everything from the use of data pills, to the documentation is very intuitive and user friendly. The customer support team has been extremely helpful and responsive to anything that has come up. Our account rep Bala went above and beyond to get our first recipes running. We now plan to expand our use of Workato to help automate other crusty business procedures. I would recommend this product to anyone looking for DIY integration that delivers true automation without needing to be a developer.

Cons:

When evaluating whether Workato is the right product for you, I suggest taking a close look at the available triggers etc. for the specific integration you're seeking. What Workato can manipulate, it does so accurately and reliably. However the only limitations we've encountered are with what is actually exposed by the target software's API (Quickbooks Online etc). It also took some legwork to ensure that other automatic background processes aren't triggering Workato constantly and blowing through the transaction cap.

Jeff C.
Co-Founder, Chief Executive Officer in US
Verified LinkedIn User
Real Estate, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Incredibly powerful Integrator

5 3 years ago

Pros:

Super robust. Workato was able to replace other less fully featured integrators when it became necessary as our business grew. Nearly anything is possible if you know what you're doing!

Cons:

Steep learning curve to understand how the integrations work. Basic stuff is simple, but gets complicated quickly if you need super customized robust integrations.