--- description: Discover the benefits and disadvantages of MasterControl Quality Excellence. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MasterControl Quality Excellence Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Quality Management Software](/directory/30099/quality-management/software) > [MasterControl Quality Excellence](/software/148577/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.capterra.co.uk/software/148577/mastercontrol Page: 1 / 23\ Next: [Next page](https://www.capterra.co.uk/software/148577/mastercontrol?page=2) > MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences > > Verdict: Rated **4.5/5** by 535 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses MasterControl Quality Excellence? MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 535 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MasterControl - **Location**: Salt Lake City, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$25,000.00 - **Pricing model**: Other - **Pricing Details**: Contact MasterControl for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Malaysia, Netherlands, New Zealand, Norway, Philippines and 12 more ## Features - Access Controls/Permissions - Alerts/Escalation - Approval Process Control - Audit Management - Audit Planning - Bills of Material - Change Management - Collaboration Tools - Commenting/Notes - Complaint Management - Compliance Management - Compliance Tracking - Corrective and Preventive Actions (CAPA) - Customisable Templates - Dashboard - Data Visualisation - Design Management - Document Capture - Document Check-in/Check-out - Document Coding & Control - Document Storage - Electronic Signature - Equipment Management - Feedback Management - File Sharing - Forms Management - Full Text Search - Incident Management - Internal Controls Management - Inventory Management - Issue Tracking - Maintenance Management - Monitoring - Nonconformance Tracking - Order Management - Prioritisation - Project Management - Quality Control - Quality Management - Real-Time Reporting - Reporting & Statistics - Reporting/Analytics - Response Management - Revision History - Risk Assessment - Risk Management - Root Cause Analysis - Third-Party Integrations - Version Control - Workflow Management ... and 13 more features ## Integrations (3 total) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Quality Management Software](https://www.capterra.co.uk/directory/30099/quality-management/software) ## Related Categories - [Medical Lab Software](https://www.capterra.co.uk/directory/20043/medical-lab/software) - [Audit Software](https://www.capterra.co.uk/directory/30664/audit/software) - [Enterprise Risk Management Software (ERM)](https://www.capterra.co.uk/directory/32559/erm/software) - [Quality Management Software](https://www.capterra.co.uk/directory/30099/quality-management/software) - [Compliance Software](https://www.capterra.co.uk/directory/30110/compliance/software) ## Alternatives 1. [Isolocity](https://www.capterra.co.uk/software/148633/isolocity) — 4.6/5 (65 reviews) 2. [SafetyCulture](https://www.capterra.co.uk/software/141080/iauditor) — 4.6/5 (354 reviews) 3. [QT9 QMS](https://www.capterra.co.uk/software/97557/qt9-quality-management) — 4.8/5 (124 reviews) 4. [Qualio](https://www.capterra.co.uk/software/134050/quality-management-software) — 4.5/5 (129 reviews) 5. [Dot Compliance](https://www.capterra.co.uk/software/192574/dot-compliance) — 4.4/5 (94 reviews) ## Reviews ### "MC Qx at ONT" — 4.0/5 > **Katja** | *14 May 2025* | Nanotechnology | Recommendation rating: 8.0/10 > > **Pros**: MC Qx allows us to manage documents, training and quality processes in one place. All these can be linked to each other, for increased traceability. Powerful reporting dashboards are super helpful. > > **Cons**: Some of the processes are not super intuitive, but this is managed easily enough with end user training. ----- ### "Reliable Quality Management, but Implementation Can Be Challenging" — 4.0/5 > **Marco** | *16 February 2026* | Biotechnology | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams. The system provides clear, structured workflows that support efficient task management and full traceability. I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration. > > **Cons**: The main limitations I experienced with MasterControl Quality Excellence are related to usability and system stability. The interface can feel unintuitive for new users, requiring more training than expected to become fully comfortable. Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support. Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams. > > MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features. However, the platform could benefit from improved usability, quicker bug resolution, and more competitive pricing. It’s a great fit for organizations with strict regulatory requirements and structured internal processes. ----- ### "Constant support, continuous Improvment, a few kinks to work out" — 4.0/5 > **Natasha** | *8 October 2025* | Biotechnology | Recommendation rating: 7.0/10 > > **Pros**: I like the connectivity of the modules and that mastercontrol is constantly improving. The different options and features are consistently offering more value, if you're ready to invest in your company. > > **Cons**: The different modules work slightly different depending on who developed them. Sometimes the most basic of functionality is not considered when making a product and then it can take quite a while to get that fix developed and released. Example, customization of task list, adding a star to favorite your documents from the document list instead of the infocard, not having a prefiltered supplier list, or even favoriting the most recent version of the document and making that a dynamic link not static with the version favorited. > > So far, it's been good. There are some areas that are extremely painful to work through but it's comforting to know that mastercontrol is aware and that there is constantly a plan to continue improving the products. The support that we have received (including summit) to me is invaluable. ----- ### "Some Modules Work Better Than Others" — 3.0/5 > **Emily** | *7 October 2025* | Pharmaceuticals | Recommendation rating: 7.0/10 > > **Pros**: I love the idea of the system. The document module works great\! Building workflows in Docs and AQEM is very easy and flexible. > > **Cons**: There are inconsistencies. The workflows are great but there are some bugs/defects in AQEM that need resolved. Insights needs to be simplified for use. Training is fine but there is room for improvement. > > I do like that the modules work together or can be linked for easy traceability. Document module works well and consistently with no or few errors. ----- ### "Widely recognized name with some challenged" — 4.0/5 > **Christina** | *8 May 2026* | Pharmaceuticals | Recommendation rating: 2.0/10 > > **Pros**: Master control is very well known in the industry. It has out of the box services which made it easy to implement. > > **Cons**: Constant required updates were a challenge. We found a lot of bugs and their customer service was lacking for the overall cost. > > It was okay; but just acceptable. There were a lot of challenges that came with use of the system. It was a bit clunky and outdated. ----- Page: 1 / 23\ Next: [Next page](https://www.capterra.co.uk/software/148577/mastercontrol?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/148577/mastercontrol) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data