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What is MasterControl Quality Excellence?

Calling all LIFE SCIENCE companies: MasterControl is the #1 Quality Management System (QMS) in the life sciences, with more life sciences customers than any other vendor. We connect all quality processes and automate compliance, so you don’t have to worry about it. Audits, training records, document control, and quality events are all easily handled in the QMS. And with our patented validation tools, initial validation takes an average of 20 hours and for change control, the average is only 45 minutes.

Who Uses MasterControl Quality Excellence?

Pharma, medical device, medtech, biotech, and cell and gene therapy companies all use MasterControl. We have options for every organization from small startups to global businesses.

Where can MasterControl Quality Excellence be deployed?

Cloud-based
On-premise

About the vendor

  • MasterControl
  • Located in Salt Lake City, US
  • Founded in 1994

MasterControl Quality Excellence support

  • Phone Support

Countries available

Australia, Austria, Belgium, Canada, China and 19 others

Languages

English

MasterControl Quality Excellence pricing

Starting Price:

US$25,000.00/year
  • No free trial
  • No free version

MasterControl Quality Excellence does not have a free version and does not offer a free trial. MasterControl Quality Excellence paid version starts at US$25,000.00/year.

Pricing plans

About the vendor

  • MasterControl
  • Located in Salt Lake City, US
  • Founded in 1994

MasterControl Quality Excellence support

  • Phone Support

Countries available

Australia, Austria, Belgium, Canada, China and 19 others

Languages

English

MasterControl Quality Excellence videos and images

MasterControl Quality Excellence Software - QMS Homepage
MasterControl Quality Excellence Software - View All Quality Event-Related Tasks
MasterControl Quality Excellence Software - View and Analyze Quality Data
MasterControl Quality Excellence Software - Easily Build Quality Event Workflows
MasterControl Quality Excellence Software - Automate Training
View 6 more
MasterControl Quality Excellence video
MasterControl Quality Excellence Software - QMS Homepage
MasterControl Quality Excellence Software - View All Quality Event-Related Tasks
MasterControl Quality Excellence Software - View and Analyze Quality Data
MasterControl Quality Excellence Software - Easily Build Quality Event Workflows
MasterControl Quality Excellence Software - Automate Training

Features of MasterControl Quality Excellence

  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Bills of Material
  • Change Management
  • Commenting/Notes
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Corrective and Preventive Actions (CAPA)
  • Customisable Templates
  • Design Management
  • Document Check-in/Check-out
  • Document Coding & Control
  • Document Management
  • Document Storage
  • Electronic Signature
  • Equipment Management
  • Feedback Management
  • Full Text Search
  • Incident Management
  • Inventory Management
  • Issue Tracking
  • Maintenance Management
  • Mobile Access
  • Nonconformance Tracking
  • Order Management
  • Prioritisation
  • Project Management
  • Quality Control
  • Quality Management
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Scoring
  • Root Cause Analysis
  • Supplier Management
  • Task Management
  • Third-Party Integrations
  • Training Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Workflow Management

Alternatives to MasterControl Quality Excellence

My Workbench is workflow software that enables users to customize business processes and boost productivity.
Quality Management Software (QMS) for regulated industries. Streamline workflow, track & resolve issues in one robust platform.
Qualityze EQMS Suite is specifically designed to address quality and compliance challenges for enterprises efficiently and effectively.
NextGen Healthcare provides ambulatory practices with award-winning solutions along with dedicated support & professional services.
Proactively manage quality assessments and reduce downtime with Quickbase's no-code platform.
Cloud-based solution designed to help businesses manage product data, share design information, automate workflows & monitor progress.
Quality management solution designed for life sciences companies to manage compliance and regulatory processes.
Ideagen Quality Management eliminates bureaucracy, automates and streamlines business processes to achieve standards and reg compliance
Top SaaS Online Suite of Applications for Quality Management, DocControl and Training Management.

Reviews of MasterControl Quality Excellence

Average score

Overall
4.5
Ease of Use
4.1
Customer Service
4.5
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
58%
4
36%
3
6%
2
0%
Justin
Justin
Sr. Quality Assurance Associate in US
Verified LinkedIn User
Biotechnology, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Feature Rich and Compliant eQMS

5.0 2 years ago

Comments: Like many MC users, we started with doc control and training. This allows us to technologically link the two processes together. New revision to an SOP? Training automatedly is sent to users. Want to ensure training is complete before release? MC can delay the release until a specified amount of training is completed. MC also provides QEM solutions which can further support all other aspects of the QMS.

Pros:

MC provides a solid framework for any QMS. You are able to adapt any process into MC with minimal modification. MC is also a fully integrated platform and nothing in the software works in isolation. Training, document control, QEM; all of it works together.

Cons:

MasterControl isn't intuitive. There is a lot of training that needs to go into its use, especially if the person is doing more than just accessing SOP and performing training. However, MC does provide A LOT of training resources which takes some of the burden off of admins.

Betzaida
Betzaida
IT QmS manager in Ireland
Verified LinkedIn User
Biotechnology, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Veranova -QE

5.0 2 months ago

Comments: I always use master control every day in my scope of work. I am the trainer for the facilities and users. Found it very simple to work.

Pros:

Easy to use and users are able to find what they’re looking for In real time

Cons:

Publishing and search Still needs to be improved we have a lot of problems with publishing documents

Alternatives Considered: Veeva Vault

Reasons for Choosing MasterControl Quality Excellence: We won our solution and removed from on premise to the cloud

Switched From: Dot Compliance

Reasons for Switching to MasterControl Quality Excellence: Customer support It’s always available 24 seven and response times it seems to be improved

Hannah
Quality Systems Specialist in Ireland
Biotechnology, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Better than bespoke but not excellent yet

3.0 2 months ago

Comments: The user interface is not user friendly but the product works as intended

Pros:

It is easier to maintain than a bespoke QMS

Cons:

The lack of configurability pre AQEM which we haven’t implemented yet

Alternatives Considered: TrackWise

Katja
QA Manager - Quality Systems in UK
Nanotechnology, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

MasterControl electronic Quality Management System

4.0 2 months ago

Comments: MasterControl has a great amount of functionality to offer already and continues to develop its products, with ambitious and exciting roadmaps.

Pros:

Moving our document change review and deviation processes from paper based into MasterControl has been an absolute game changer - the risk of losing records has reduced dramatically. We now have much greater visibility at which step in a process a document change is and who is involved in deviations.

Cons:

Some of the user functionality can be not entirely intuitive, making it slightly more difficult to navigate for users who use the system only occasionally.

Lina
Senior Quality Specialist in Ireland
Biotechnology, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

MC Qx review

5.0 2 months ago

Comments: It always has been a pleasure to work with the system and all Master Control team. Have been using it for years and it was realy good experience.

Pros:

Master Control provides great costumer services. Everything from the kick off to going live is smooth. Very helpful with the new aproaches to the old processes. All questions are answered quickly and in quality. It is very user friendly platform, easy to use and manage.

Cons:

As a global service sometimes it is harder to get a new needed for specific company feature added. But not impossible.