ResBook

ResBook

by Tomahawk

Who Uses ResBook?

Boutique hotels, motels, lodges, bed and breakfasts

What Is ResBook?

ResBook is a one stop cloud based property management system for all your reservation needs. It offers a multitude of integrations to the channels and systems you need, which is why so many accommodation providers refer to ResBook as "The Hub" of their business.
- Direct Online Bookings
- Integrates with Booking.com and Airbnb
- Optional add ons for all your additional needs - from MailChimp to PayPal we have it covered
- Pricing: Pay for only what you need, Fixed price or pay per booking

ResBook Details

Tomahawk

http://www.tomahawk.co.nz

Founded 2009

ResBook Pricing Overview

ResBook does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

ResBook Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

ResBook Reviews for UK Users

Showing 5 of 36 reviews

Overall
4.1/5
Ease of Use
4.1/5
Customer Service
4.2/5
Features
3.8/5
Value for Money
4/5
Fern M.
Manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/01/2019

"Resbook-so easy to use."

Comments: We never get a double booking with Resbook. The communication is brilliant and response time is great too.

Pros: Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance.

Cons: I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers.

Vendor Response

by Tomahawk on 24/01/2019

Hi Fern,

We appreciate you taking the time to write a review for us. We also love working with you and look forward to a very long and healthy working relationship.

Kind regards,
The team at Tomahawk

  • Reviewer Source 
  • Reviewed on 21/01/2019
Christine E.
owner and manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/02/2019

"No Direct Payment"

Comments: Good. We have been with you for years and like how it works. we are happy with the overall experience. Just wish we could just more of the payment functions.

Pros: It is easy to use. Keeps me organised. Like that I can integrate with airbnb.

Cons: The price per month for Resbook has just increased however the functions we use remain the same. I feel I am getting less and being charged more. In Tonga we do not have Direct payment system with our banks. We also have limited paypal options. Though this is not the fault of Resbook, the features I pay for using Resbook cant be used by blue banana. Our Blue Banana business is a special case. When you live in Tonga, I'm afraid, you become a special case.

Vendor Response

by Tomahawk on 26/02/2019

HI Christine, many thanks for your review and feedback. As you know we are limited by what your local banks offer with regard to payment options.

I will have the team reach out to you to see if we can get more out of PayPal for you. We're also keen to see how we can optimise your subscription to minimise your costs and maximise your benefits.

Thanks again for being a great ResBook supporter and we'll continue to work hard to ensure you are receiving value.

  • Reviewer Source 
  • Reviewed on 25/02/2019
Alison T.
Owner
Hospitality, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 09/03/2019

"Resbook "

Comments: My experience with ResBook has been average to good. I have found that when I have had a problem there seems to be a tendency to pass the problem on to another agency - eg it is Resonline's fault, Expedia's problem etc, and nobody wants to really help.

Pros: The calendar is generally good, but I wanted to change to the new calendar and I could not find where to do that.
The financial reports are good

Cons: * When a guest books a room on Expedia, or Wotif or something like that and I want to put their credit card into Respay, the system often requires another verification for their card, despite the fact the card has already been verified by the other provider. This is very frustrating and embarrassing for me and the guest.
* There doesn't seem to be anywhere on Resbook where I can check whether I have sent an invoice to an agent.

Vendor Response

by Tomahawk on 20/03/2019

Hello Alison,

Hopefully you've been able to activate the new calendar but if not the team will be happy to help you. I'll ask them to reach out.

The issues with payments are often due to security enforced by the card issuers but again, we're happy to review how we can simplify this for you.

Thanks for your ongoing support of ResBook.

  • Reviewer Source 
  • Reviewed on 09/03/2019
Paulina A.
owner
Hospitality, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/01/2019

"A streamlined business for the little man"

Comments: I only see benefits. Of course there are costs involved, but Resbook delivers and gives me peace of mind.
Even though this is a small place, just four rooms, it's run well and professionally. Saves time and especially in these busy summer months that is valuable.

Pros: It's easy to use, trustworthy and for someone like me, who runs this business on her own and who also has a busy family life, it's great to know I use the right tools, and can offer quality service to my guests.
Past are the days of misunderstandings, double bookings. This system is streamlined as much as possible.

Cons: There hardly were any learning curves, but when we started there were a few hiccups. I expect those to happen from time to time, but also have the confidence that if there are issues, they'll be handled well and quickly. So what else can one expect?

Vendor Response

by Tomahawk on 06/02/2019

Hi Paulina,

Thank you so much for taking the time to post a review. We truly appreciate it and hope our future developments assists in making ResBook even more easy for you to free up more time for your family and guests.

  • Reviewer Source 
  • Reviewed on 25/01/2019
Charlotte M.
Director
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 14/02/2019

"Great all-rounder"

Comments: Great team to work with. Friendly, responsive and helpful. Always willing to help sort out issues.

Pros: Online access to software, can check bookings and guest details from anywhere
Clear calendar grid
Easy to get started
Support in NZ in the same time zone as us.

Cons: Missing a few features that would help us including:
A "dummy" line in the calendar so that we can easily move bookings around
Having to put in individual rate plan entries by date. Would be easier to do it on a calendar - and copy across rates such as in Resonline or Siteminder.
Lack of a standard registration form for check-in
Handling Agent Commissions when there are 2 options - hotel collect and agent collect. Once set up for one type, doesn't seem to be flexibility for the other type.
Lack of a fully integrated accounting package - and having to manually reconcile each payment in an accounting package

Vendor Response

by Tomahawk on 17/02/2019

Many thanks for your review. We really appreciate your support.

I'll ask the team to reach out to you as there may be confirguration options that will help with your Cons.

Thanks again for being such a great ResBook customer

  • Reviewer Source 
  • Reviewed on 14/02/2019