Who Uses This Software?
Boutique hotels, motels, lodges, bed and breakfasts
Average Ratings36 reviews
- Overall 4 / 5
- Ease of Use 4 / 5
- Customer Service 4 / 5
- Features 4 / 5
- Value for Money 4 / 5
- Free Version No
- Free Trial Yes
Cloud, SaaS, Web
- Founded 2009
ResBook is a one stop cloud based property management system for all your reservation needs. It offers a multitude of integrations to the channels and systems you need, which is why so many accommodation providers refer to ResBook as "The Hub" of their business.
- Direct Online Bookings
- Integrates with Booking.com and Airbnb
- Optional add ons for all your additional needs - from MailChimp to PayPal we have it covered
- Pricing: Pay for only what you need, Fixed price or pay per booking
- Built-in Accounting
- Employee Management
- Extended Stay
- GDS/OTA Integration
- Loyalty Program
- Maintenance Management
- Marketing Automation
- Online Booking
- Point of Sale (POS)
- Single Property
- Vacation Rental
- Activities Booking
- Booking Notes
- Customer Support
- Group Reservations
- Promotions Management
- Rate Management
- Room Booking Management
- Third Party Booking
ResBook Most Helpful Reviews
Reviewed on 21/01/2019
Resbook-so easy to use.
Comments: We never get a double booking with Resbook. The communication is brilliant and response time is great too.
Pros: Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance.
Cons: I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers.
by Tomahawk on 24/01/2019
We appreciate you taking the time to write a review for us. We also love working with you and look forward to a very long and healthy working relationship.
The team at Tomahawk
Reviewed on 25/02/2019
No Direct Payment
Comments: Good. We have been with you for years and like how it works. we are happy with the overall experience. Just wish we could just more of the payment functions.
Pros: It is easy to use. Keeps me organised. Like that I can integrate with airbnb.
Cons: The price per month for Resbook has just increased however the functions we use remain the same. I feel I am getting less and being charged more. In Tonga we do not have Direct payment system with our banks. We also have limited paypal options. Though this is not the fault of Resbook, the features I pay for using Resbook cant be used by blue banana. Our Blue Banana business is a special case. When you live in Tonga, I'm afraid, you become a special case.
by Tomahawk on 26/02/2019
HI Christine, many thanks for your review and feedback. As you know we are limited by what your local banks offer with regard to payment options.
I will have the team reach out to you to see if we can get more out of PayPal for you. We're also keen to see how we can optimise your subscription to minimise your costs and maximise your benefits.
Thanks again for being a great ResBook supporter and we'll continue to work hard to ensure you are receiving value.
Reviewed on 25/01/2019
A streamlined business for the little man
I only see benefits. Of course there are costs involved, but Resbook delivers and gives me peace of mind.
Even though this is a small place, just four rooms, it's run well and professionally. Saves time and especially in these busy summer months that is valuable.
It's easy to use, trustworthy and for someone like me, who runs this business on her own and who also has a busy family life, it's great to know I use the right tools, and can offer quality service to my guests.
Past are the days of misunderstandings, double bookings. This system is streamlined as much as possible.
Cons: There hardly were any learning curves, but when we started there were a few hiccups. I expect those to happen from time to time, but also have the confidence that if there are issues, they'll be handled well and quickly. So what else can one expect?
by Tomahawk on 06/02/2019
Thank you so much for taking the time to post a review. We truly appreciate it and hope our future developments assists in making ResBook even more easy for you to free up more time for your family and guests.
Reviewed on 14/02/2019
Comments: Great team to work with. Friendly, responsive and helpful. Always willing to help sort out issues.
Online access to software, can check bookings and guest details from anywhere
Clear calendar grid
Easy to get started
Support in NZ in the same time zone as us.
Missing a few features that would help us including:
A "dummy" line in the calendar so that we can easily move bookings around
Having to put in individual rate plan entries by date. Would be easier to do it on a calendar - and copy across rates such as in Resonline or Siteminder.
Lack of a standard registration form for check-in
Handling Agent Commissions when there are 2 options - hotel collect and agent collect. Once set up for one type, doesn't seem to be flexibility for the other type.
Lack of a fully integrated accounting package - and having to manually reconcile each payment in an accounting package
by Tomahawk on 17/02/2019
Many thanks for your review. We really appreciate your support.
I'll ask the team to reach out to you as there may be confirguration options that will help with your Cons.
Thanks again for being such a great ResBook customer
Reviewed on 09/02/2019
Long term Resbook User
Benefits are having everything in one booking system and linked to my other booking sites.
I have found the support people a bit difficult to deal with at times. They talk the lingo a bit much and need to talk at a suitable level for those of us who are techies :)
Pros: I like that all my bookings are in one place, I can access payments and keep everything together on one site
Cons: It doesn't seem very logical sometimes and it can be difficult to get abswers from the online 'Help'
by Tomahawk on 12/02/2019
Thanks for your review and for highlighting where we can improve.
You'll be pleased to know that we're rolling out a new online help system this week so that it is easier to use and find the answers you are looking for.
Please don't hesitate to let the team know when you are talking to them if they need to explain somethign more clearly. I appreciate we can get caught up in the "jargon" but we're always happy to slow down and explain if we're not clear.
Thanks again for your great review and for being a ResBook user.