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What is CommunityPass?

Top-rated recreation management software since 2002. Our contactless solutions help you bring your community together safely with online registration, memberships & payments, touchless facility entry, POS, capacity management, and more. Enjoy optimal control and productivity with our 100% cloud-based, mobile friendly solution. Easy to use for the public. Flexible, comprehensive and efficient for administrative staff. Drive revenue, increase participation, and build community with CommunityPass.

Who Uses CommunityPass?

CommunityPass serves the needs of: Municipal Recreation Departments, Park Districts, Aquatics Centers & Pools, Sports Leagues & Teams, Summer Camps, Before & After School Programs Community Schools

CommunityPass Software - 1

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Reviews of CommunityPass

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.7
Features
4.2
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
61%
4
32%
3
7%
Verified Reviewer
Verified LinkedIn User
Recreational Facilities & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

New CP Users

5.0 6 years ago

Comments: Online registration

Pros:

I like that we can register individuals for programs as well as them going into their own account to register themselves. I like the face of the homepage and the ease of navigating through the site.

Cons:

It's a lengthy learning process - as I think I have something understood there is then something else that I didn't do correctly or seem to need to find a new way of doing it. Some things are difficult to find, but the Help section gives detailed directions.

Capturepoint Response

6 years ago

Thank you for your review. We are happy to hear you are enjoying CommunityPass' modern interface and streamlined navigation. If you ever have any questions, please don't hesitate to contact our Customer Support Team. In addition to the online help and training resources, we also offer free monthly webinar training. We are confident you will master the software in no time!

Daniel
Assistant Director in US
Recreational Facilities & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Community Pass for all

5.0 2 years ago

Comments: This being my fourth registration and tracking software, it is far more easy to work with, it is picked up and understood by the consumer far quicker than others that we have used. For my daily operations it has been a welcomed change and I can work quickly to solve potential issues for myself and my constituents.

Pros:

I am from the "older generation" and I found this software easy to use. Moving from one platform to another is easily done, there are no limits on users so I can have multiple windows open at a time which allows quick movement back and forth when working on a report or helping a customer with specific question.

Cons:

When messaging I cannot "cc" my staff so that they are receiving the same message that registrants are gettting. There are times when I need to get some information/reports that need to come form different areas (normal registration & POS) and it is at times not as direct as I would like.

Capturepoint Response

2 years ago

Daniel, thank you so much for the review. It's great to hear you found the software easy to use. Thank you for your feedback as well, we are continuously improving CommunityPass, and suggestions like yours are valuable.

Timothy
Recreation Program Supervisor in US
Government Administration, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

CommunityPass Review for Parks and Recreation Use

3.0 4 months ago

Pros:

Overall, CommunityPass was fairly simple to use and accomplished most of our needs. At the time, our organization was relatively small, so it suited our needs.

Cons:

It was fairly limited in certain aspects. Reporting was challenging and not very intuitive. Additionally, it registration options weren't as customizable as our current recreation software.

Shelley
Recreation Supervisor in US
Used the Software for: 1-5 months
Reviewer Source

Community Pass has been great. It has been very user friendly for both the staff and our customers.

5.0 6 years ago

Comments: Customers have been able to register online much easier than the previous system. Previously, our office staff were having to register everyone while on the phone with them. With the new system they aren't having to do that which has allowed them to do the other tasks they need to get done each day.

Pros:

Community Pass has been great for us, and has been very easy both to implement at start up, and to use on a regular basis. Our previous system was difficult for our customers to use so about 70% of our registrations were done over the phone with our staff having to do the registration. We just opened our summer registrations, and we had very few phone registrations. The customers were able to go in to register for their program easily. If I had an issue, the staff responded quickly to my call or email. The staff were able to implement this system very quickly for us so we could be ready for opening a new facility. We began implementation in early December and were fully implemented with memberships, printing membership cards, and registering for activities by our Grand Opening January 20. We are very happy with Community Pass.

Cons:

It is not really a con, but the most difficult part for us has been trying to figure out how to enter the activities so people are able to register how we need them to register. That is always going to be the most difficult part when changing from one system to another though.

Capturepoint Response

6 years ago

Thank you for your feedback Shelley. We are happy to hear that your transition to CommunityPass has been a smooth and speedy one, and that your customers find registering via CommunityPass easier. If you have any questions about how to enter an activity, do not hesitate to contact our Customer Support Team. We also offer free monthly webinar training that our new customers find especially helpful.

Maura
US
Used the Software for: Not provided
Reviewer Source

Community Pass was a lifesaver

5.0 7 years ago

Comments: We went from 2 people doing my job down to just me and we desperately needed a system that would help streamline the job. Community Pass was the answer. Allowing parents to register themselves, view their accounts when they need to see what they owe, and the convenience of online payments was the key to making my job easier. The Tewksbury Public Schools originally signed on to Community Pass to use for our Adult Ed and Before and After School Program. We have expanded it to the high school for club fees, athletic fees, and parking permits. They also use it to collect all the required paperwork parents fill out each school year. We sell tickets to events, order yearbooks, and much more. I think we use the system for more than Community Pass even intended it to be used for. The convenience of copying a current season for the next one is huge. You do not have to start from scratch everytime you start a new session, like our Adult Ed classes. Parents love that they can access their account at any time, from anywhere (thanks to the cloud) and see what they are registered for and have paid. We also use Digital Attendance on our ipads for check in and check out at the Before and After School Program. Parent like that is secure because the person checking their child out has to know their family ID. It tracks our attendance and saves on paper. I also love that I can work from home because the system is web based. Overall I have had very few complaints and customer services is beyond what I could expect. They always call me back, take care of my issues in a timely manner, and are very polite. I would like to see them do more with the financial piece, when you enter expenses and there is more than one for a particular expense code and item, you have to add the total up yourself. But that is doable. I can't say enough about Community Pass. I highly recommend it and would be happy to discuss it's uses with anyone interested in hearing more about it.

Capturepoint Response

6 years ago

Thank you Maura for taking the time to share your review of CommunityPass. We are so happy to hear all the different ways CommunityPass has helped you and the Tewksbury Public School community. Glad to hear that CommunityPass Digital Attendance is well-received at your before and after care programs. We find enabling parents and authorized individuals to electronically sign in/out children really does provide peace of mind.