Who Uses This Software?

Hotels , Hoteliers, DMCs, Travel Agents, Tour Operators, OTAs, B2B and B2C Operators.

Average Ratings

12 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$25.00/month
  • Pricing Details Various pricing options like fixed price, per reservation or combined.
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Phobs
  • http://www.virtual-sales-office.com
  • Founded 2006

About PHOBS

Customized booking engine for your website
-Easily integrates on your existing website
-Integrate multiple booking engines for more conversions
-Supports all types of accommodation
-Mobile and Desktop versions
-Flexible accommodation inventory managment
-Google analytics for marketing and campaign tracking
- Multiple languages and currencies
- Yielding tools

PHOBS Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

PHOBS Most Helpful Reviews

I work with Phobs already about 7 years, and I would always recommend them.

Reviewed on 08/07/2018
Zeljko P.
IT & Digital Marketing Manager
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: All in one comprehensive solution with great support and functionality and almost all connectors available

Pros: - Awesome support with helpful and user friendly approuch anytime. One of best support I ever met generaly!
- Analytics is everything what Hotels need to deep dig and extract necessary information.
- Very easy to use and simple without "non logical things". Sometimes other softwares "have to use" procedures which are not logical acording to process which is done. In case of Phobs, there is no issues like that.
- Once you start to use Phobs and understand it and its fully functions, its really enjoyment to work on it, almost addictive if there is dynamic data ;)

Cons: - PRE/POST stay messages needs more options
- Sometimes its needed to see reservations by modifications time, and sometimes by created time. This is possible to do, but in case of bigger data or properties (cca 300+ rooms) this can be little bit copy-paste to gather all info at one place so it is possible to process it further.
- Voice module needs smaller additional thing like signature per agent, other than that its great.
- Package module needs improvement.
- Multiple Yielding rates need possibility to stop booking more easy way :) But not many companies use multiple Yielding

Efficient, customer oriented, flawless, innovative

Reviewed on 29/06/2018
Robert T.
Sales & Marketing Manager
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This software is saving Sales department a lot of time, it is efficient, it is working properly, and in the end it doen't cost a fortune.

Pros: Our company has started using PHOBS just 4 years ago and we only had a good experience with the software, the whole team and their customer support. We use this software for managing and connecting six hotels/villas, and the software has not failed on us nor we had noticed any flaws or errors. At the beginning, first couple of months, we had many questions regarding the possibilities and capabilities of PHOBS, and their customer support was definitely the best we encounter in last 10 years. Highly professional and well trained team, dedicated in helping and resolving any issues or doubts we had.
Plus, we are always waiting for new ideas and solutions that their team come up with, they are definitely listening their users.

Cons: I could try to be critical and to say - please connect to every OTA, travel agency and wholesaler, but that is not possible as there are 2 side of every connection. PHOBS is trying to connect and I was a witness many times when IT department from PHOBS has done everything from their side - but the other side was not operating properly....

Absolutely perfect channel manager / online sales experience!

Reviewed on 06/07/2018
Verified Reviewer
Associate
Hospital & Health Care, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: All our channels are up to date in real time... and we have implemented online booking system on our own website.

Pros: Phobs is easy to use channel manager / online sales system. Their connection with all major online travel agents is great. Customer support is very fast and reliable. Price in our opinion is reasonable. I use Phobs in Aparthotel Adeo.

Cons: About the functionality there is absolutely nothing. Only thing that can be improved is the design and mobile version... but this has nothing to do with functionality.

Phobs put us online

Reviewed on 07/03/2018
Verified Reviewer
Chief Executive Officer
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It helped us sell our sccomodafion units online!

Pros: It's widely used in Croatia which makes it simple to implement im our business model. Their support is also superb and always helpful

Cons: It's somewhat robust, inflexible. There are also some ux and design optimisation issues that need to be done in order to make the whole customer experience look and feel better

We are working on this software without any problems for years. it is functional and easy to use.

Reviewed on 06/07/2018
Verified Reviewer
manager
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software is continuously developed and upgraded which is crucial for market demands. Continuous development along with prompt and efficient support make it easy on decision for us to stay loyal to Phobs.

Cons: There's no things I could point out as dislike. It is user friendly software and offers different possibilities.

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