Who Uses This Software?

Mainly restaurant owners & managers.

Average Ratings

9 reviews
  • Overall 4.9/5
  • Ease of Use 5/5
  • Customer Service 4.8/5
  • Features 4.5/5
  • Value for Money 4.8/5

Product Details

  • Starting Price US$29.00/month
  • Pricing Details per month, per business location
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Webinars
  • Support Business Hours
    Online

Vendor Details

  • TalkToTheManager
  • https://talktothemanager.com/
  • Founded 2012

About TalkToTheManager

Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it!

TalkToTheManager Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

TalkToTheManager Most Helpful Reviews

Texas State Aquarium - TalkToTheManager User

Reviewed on 18/11/2019
Ruben P.
Guest Relations Coordinator
Nonprofit Organization Management, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Its Fantastic really! We have it both on our maps and website - so that guests can message us while they are enjoying their visit, or planning ahead and can contact us and then almost immediately get a response to their simple question without having to go through a call/talk service. I personally feel it saves us managers and guests some possible awkward conversations with either a bad experience or an issue, but still allows both parties to help resolve or address anything that could come up by using this service to remove that added stress or wait time.

Pros: How convenient it is to answer or address our guest's questions, concerns, good comments, or even complaints - I personally feel like it takes a load off of both sides who may be addressing an issue or resolving a minor inconvenience for the manager or guest perspective.

Cons: I really love this software - but if I had to say one thing I did not like is that sometimes the conversations that do arise from here are not always ideal to the text format of the phone or carrier (multiple or split messages). But that may be out of your control - and also why we have the website service to use too.

I love this for getting feedback from guests!

Reviewed on 24/05/2018
Caroline P.
Interpretation Coordinator
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money

Pros: This is so easy to use! I love That it is so easy for guests to send us feedback or ask questions. In today's time many people do not want to have to call or come tell us their feedback face to face. This is a great way for them to share feedback or ask questions in a way that makes them feel comfortable and is convenient for us.

Cons: It is not a big issue, but you have to put and the appointed customer number. I forget Every once and a while and it usually lets me know to resend it so I know it didn't go through.

Helping to expand the guest experience

Reviewed on 30/04/2018
Sarah B.
Guest Relations Manager
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5/5
Ease of Use
3/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money

Pros: This software is easy to use for both staff and visitor. We have been able to receive very valuable feedback from our guests about their visit. We are also able to answer a lot of questions that they before and during their visit, which helps us expand on their experience overall.

Cons: The software is easy to use, and works well. It would be great to see expansions to what the software can do. Additional features, like some sort of comment box widget that we could have on our website for a guest to type a message into, would be a useful expansion. Overall, the features we have are excellent, so I look forward to further developments.

TTTM

Reviewed on 17/12/2015
Keith D.
Business Systems Specialist
Reviewer Source 
5/5
Overall
5/5
Ease of Use
Features & Functionality
5/5
Customer Support
Value for Money

Comments: I love using this software in our restaurants. It's simplicity is what I value most about it. Having an IT background, its hard finding software that is absolutely user friendly! It does exactly what it says it does, with no glitches, no configurations, and no additional programming. I have had nothing, but great feedback while using Talk To The Manager from our guests and staff. We love it! Even when I have support questions, their staff ALWAYS delivers quick responses and solutions. TTTM is definitely going to continue being apart of our restaurants going forward.

Vendor Response

by TalkToTheManager on 17/12/2015

Thanks so much for the kind words! We care about customer service just like you do. Thank you for being a customer.

Talk to the Manager is an amazing product. It allows consumers to contact us anonymously in real tim

Reviewed on 17/12/2015
Susan L.
Communications Coordinator
Reviewer Source 
5/5
Overall
5/5
Ease of Use
Features & Functionality
5/5
Customer Support
Value for Money

Comments: Talk to the Manager is a wonderful product that allows consumers to contact us in real time, anonymously. We are able to respond back to them and provide feedback and assistance, if necessary. We have found that our customers love this program and use it often. We receive mostly positive feedback about our services and are able to let employees know they are doing a great job. This helps with employee morale and employee recognition programs as well. This is a great product and I highly recommend it.

Vendor Response

by TalkToTheManager on 17/12/2015

Thank you for the very nice review of our service. We appreciate our customers!

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