Who Uses This Software?

Mainly restaurant owners & managers.

Average Ratings

8 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$29.00/month
  • Pricing Details per month, per business location
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Webinars
  • Support Business Hours
    Online

Vendor Details

  • TalkToTheManager
  • https://talktothemanager.com/
  • Founded 2012

About TalkToTheManager

Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it!

TalkToTheManager Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

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TalkToTheManager Most Helpful Reviews

Helping to expand the guest experience

Reviewed on 30/04/2018
Sarah B.
Guest Relations Manager
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is easy to use for both staff and visitor. We have been able to receive very valuable feedback from our guests about their visit. We are also able to answer a lot of questions that they before and during their visit, which helps us expand on their experience overall.

Cons: The software is easy to use, and works well. It would be great to see expansions to what the software can do. Additional features, like some sort of comment box widget that we could have on our website for a guest to type a message into, would be a useful expansion. Overall, the features we have are excellent, so I look forward to further developments.

I love this for getting feedback from guests!

Reviewed on 24/05/2018
Caroline P.
Interpretation Coordinator
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is so easy to use! I love That it is so easy for guests to send us feedback or ask questions. In today's time many people do not want to have to call or come tell us their feedback face to face. This is a great way for them to share feedback or ask questions in a way that makes them feel comfortable and is convenient for us.

Cons: It is not a big issue, but you have to put and the appointed customer number. I forget Every once and a while and it usually lets me know to resend it so I know it didn't go through.

TTTM

Reviewed on 17/12/2015
Keith D.
Business Systems Specialist
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: I love using this software in our restaurants. It's simplicity is what I value most about it. Having an IT background, its hard finding software that is absolutely user friendly! It does exactly what it says it does, with no glitches, no configurations, and no additional programming. I have had nothing, but great feedback while using Talk To The Manager from our guests and staff. We love it! Even when I have support questions, their staff ALWAYS delivers quick responses and solutions. TTTM is definitely going to continue being apart of our restaurants going forward.

Vendor Response

by TalkToTheManager on 17/12/2015

Thanks so much for the kind words! We care about customer service just like you do. Thank you for being a customer.

Talk to the Manager is an amazing product. It allows consumers to contact us anonymously in real tim

Reviewed on 17/12/2015
Susan L.
Communications Coordinator
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: Talk to the Manager is a wonderful product that allows consumers to contact us in real time, anonymously. We are able to respond back to them and provide feedback and assistance, if necessary. We have found that our customers love this program and use it often. We receive mostly positive feedback about our services and are able to let employees know they are doing a great job. This helps with employee morale and employee recognition programs as well. This is a great product and I highly recommend it.

Vendor Response

by TalkToTheManager on 17/12/2015

Thank you for the very nice review of our service. We appreciate our customers!

Our clients love TalkToTheManger!

Reviewed on 18/12/2015
Chris M.
President
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: As a marketing agency, we have many restaurant clients and they all LOVE TalkToTheManager. It allows them to connect with both satisfied and unsatisfied customers in a quick and non-intrusive way. Since our clients have started promoting the system, they have had the opportunity to fix many situations they may not have known about otherwise. The system is quick, easy to use. We will be customers for life!

Vendor Response

by TalkToTheManager on 18/12/2015

Thank you for being a customer and the great review! We're so pleased your clients love it!

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