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ConnectWise ScreenConnect

ConnectWise ScreenConnect

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect (formerly ConnectWise Control) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.

Who Uses ConnectWise ScreenConnect?

ConnectWise ScreenConnect is designed for IT professionals.

ConnectWise ScreenConnect Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise ScreenConnect Software - Connecting from a Windows machine to a macOS machine
ConnectWise ScreenConnect Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise ScreenConnect Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise ScreenConnect Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files

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Reviews of ConnectWise ScreenConnect

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jeev
Jeev
IT Lead in Canada
Verified LinkedIn User
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

If you value your time and energy, use this software

5.0 5 years ago

Comments: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros:

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons:

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Jonathan
Jonathan
System Engineer in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A lot of value for dollar with ConnectWise Control

4.0 2 years ago

Comments: Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Pros:

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Cons:

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Danielle
EHR Clinical Consultant in US
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

ConnectWise ScreenConnect Positives

5.0 3 weeks ago New

Pros:

ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.

Cons:

Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.

Adam
IT in Australia
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The price is right, it has enough features that were not that easy to integrate, its reputation has

3.0 5 years ago

Comments: see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pros:

THE price compared to TEAMVIEWER AND LOG|ME in i was not a large operation so the licensing suited i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled affordable once i was remotely connected it was fine It has many integrations and partnered up with a lot of companies

Cons:

Its a pity you have not a better business relationship with antivirus companies in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work It was not very intiutive some tasks -- like the whole process i would go through with clients download the exe or file then double click on it --- if you miss it , it will be in your downloads then click run follow prompts then allow and no at this point i would sometimes get a prompt to update the software not good, not good at all your sales and support staff could not give a dam because i was a small 1-15 users account it was not very easy and intuitive initially to do file transfer - have you used team viewer? most respectable organisations wont allow 8041 port through there firewall it has lost its good reputation that support users at the large universities have originally given it being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool with all the quality secure easy products on the market these days | cisco webex|

Graham
Manager in Canada
Government Administration, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

ConnectWise ScreenConnect in the Country!

5.0 3 months ago

Comments: Neutral! Product works, does what it says it does, we find Teams is replacing it for daily usage.

Pros:

It just works! Its not fancy looking, but its got all the bells and whistles!

Cons:

Talking to sales is extremely difficult to get pricing/quotes, be prepared to chase them!