--- description: Discover the benefits and disadvantages of ScreenConnect. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ScreenConnect Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [ScreenConnect](/software/147830/ScreenConnect) # ScreenConnect Canonical: https://www.capterra.co.uk/software/147830/ScreenConnect Page: 1 / 77\ Next: [Next page](https://www.capterra.co.uk/software/147830/ScreenConnect?page=2) > ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity. > > Verdict: Rated **4.7/5** by 1898 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ScreenConnect? ScreenConnect is used by IT professionals, education institutions, government agencies, financial services, retail businesses, restaurants, and internal IT departments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1898 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Access Management - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Chat/Messaging - Collaboration Tools - Compliance Management - Data Security - Diagnostic Tools - Discussions/Forums - File Sharing - File Transfer - Live Chat - Meeting Management - Mobile Access - Multi-Channel Communication - Multiple Monitor Access - Queue Management - Real-Time Chat - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling - Screen Recording - Screen Sharing - Search/Filter - Self Service Portal - Session Recording - Surveys & Feedback - Task Management - Third-Party Integrations - Troubleshooting - Unattended Access - Video Chat - Video Conferencing ## Integrations (9 total) - Acronis Cyber Backup - ConnectWise Automate - ConnectWise PSA - ConnectWise RMM - Freshdesk - Microsoft Outlook - Passportal - SmileBack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Meeting Software](https://www.capterra.co.uk/directory/30802/meeting/software) - [Remote Support Software](https://www.capterra.co.uk/directory/30928/remote-support/software) - [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.co.uk/software/181775/zoho-assist) — 4.7/5 (1446 reviews) 2. [TeamViewer ONE](https://www.capterra.co.uk/software/122252/teamviewer) — 4.6/5 (11629 reviews) 3. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24146 reviews) 4. [AnyDesk](https://www.capterra.co.uk/software/149595/anydesk) — 4.6/5 (1787 reviews) 5. [Supremo Remote Desktop](https://www.capterra.co.uk/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Blazing fast remote access with excellent stability and ease of use" — 5.0/5 > **Shyam Kishor** | *1 July 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The performance and speed of the remote computer access are incredible. It makes jumping into a user session completely seamless, and the ease of use is unmatched. Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis. > > **Cons**: The subscription pricing has gone up quite a bit, making the value for money a little tougher for smaller teams to justify. The administrative backend can also feel a bit complex and cluttered when you are trying to configure advanced security permissions or custom group views for the first time. > > Our experience with the software has been exceptional. It is easily the most stable and fast remote desktop tool we have deployed. It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently. ----- ### "Remotely available screenconnect" — 4.0/5 > **Kinjal** | *1 June 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Platform for remote monitoring and control. Support customer service remotely. Any location any time even consumer is not available. After hours support and maintenance provider. > > **Cons**: There is nothing like that. Like every features that screen connect provides. Screen connect is free so anyone can use it. > > I found it very useful with my client work remotely. I don’t need to pay anything. Reduced downtime. ----- ### "A great tool for our team" — 4.0/5 > **Verified Reviewer** | *10 June 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: ConnectWise ScreenConnect is highly reliable for us. Not only that, it’s fast, and makes remote support easy for our us as well as our customers. More importantly, it's super easy to deploy and roll out to all our clients’ devices. > > **Cons**: There are frequent updates, so our sys admin has to keep it up to date regularly and occasionally, there can be a bit of lag when connecting to Macs or when using high-resolution monitors. > > Overall, we're generally satisfied. It’s made managing remote support for our clients much easier and more efficient. The features and reliability are better than other tools we’ve used, and the backstage mode is a real standout. I’d definitely recommend it to other MSPs looking for a solid, professional remote support solution. ----- ### "Fantastic tool for remote support" — 5.0/5 > **Andrew** | *14 May 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Ease of use Installation simplicity Customisation and unattended remote support > > **Cons**: It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's > > Overall this platform is still one of the strongest in the market with its scripting ability as well as the ability to reboot and wait for a client ----- ### "10/10 Remote Access Software\!" — 5.0/5 > **Verified Reviewer** | *18 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to navigate access to machines and the layout is customisable dependent on your criteria. For my case it is whether consent is required or not, and this makes it easy to find certain companies. The backstage mode is critical to our work, as it allows us to implement updates and changes without disturbing users. The chat system also reduces call time as I can chat about issues and easily multi-task. > > **Cons**: No complaints, this system is wonderful. > > I use this software to manage thousands of computers/servers everyday and it is made a breeze with ConnectWise ScreenConnect. The backstage features allow me to set off commands and install software without the user being stopped from working and I can also send them messages if required. A lot of the time, there are network dropouts and this software makes it easy to check out if this has happened on a surface level, so also very handy\! ----- Page: 1 / 77\ Next: [Next page](https://www.capterra.co.uk/software/147830/ScreenConnect?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/147830/ScreenConnect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data